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    Lovesac

    3.7 (6 reviews)
    Open 10:00 am - 8:00 pm

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    4 years ago

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    5 years ago

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    RH Oak Brook | The Gallery at the Oak Brook Center - The furniture entrance

    RH Oak Brook | The Gallery at the Oak Brook Center

    (38 reviews)

    We came on a Saturday afternoon for lunch and most parties were celebrating one thing or another. I…read moreimagine the restaurant would be more enjoyable during the summer on the rooftop. There is no kids menu so I ordered the cheapest thing I could find for my small human-Swedish pancakes. I had the lobster roll while hubby had the Aussie steak and eggs. The lobster roll was pretty standard but wasn't amazing. It was small and didn't have any other sides. Service was spotty. We had to ask a few times for water and felt like we were forgotten at times. Let's be real. RH Oak Brook is a beautiful restaurant that is mostly for the vibes.

    My husband and I visited last Saturday to celebrate a special holiday, and I want to start by…read moresaying the ambience is truly an 11/10. This restaurant is absolutely beautiful. The solarium atmosphere is stunning, the fountain is charming, and the greenery is lush and thoughtfully curated. From a design and aesthetic standpoint, it's incredible -- easily one of the most visually appealing dining spaces I've been in. The food was... good, but uneven. We started with the cheese and fruit platter, which was delicious and well done. The Caesar salad, however, missed the mark for me. And not because of the dressing -- it actually seemed like the lettuce had been freshly washed (which I appreciate), but it was still holding a lot of residual moisture. Unfortunately, that excess water diluted the Caesar dressing and left the salad soggy. That said, the croutons were to die for -- and that's saying something, because I usually hate croutons. For entrées, my husband ordered the salmon and I had the lobster roll. The lobster roll was excellent -- fresh, flavorful, and adding the caviar was the perfect touch. The salmon was cooked perfectly and tasted good, but it was nothing memorable. To be completely honest, it felt like something I could (and likely have) made at home. Well executed, just not special. Where the experience really fell apart for us was the service. Our server was absent for much of the meal and rarely checked back in. After we finished our entrées, he returned to clear the plates and apologized, explaining that he had been speaking with his manager. While that could be true, I spent many years working in the food service industry, and it's hard for me to understand why a manager would pull a server away from an active table for a prolonged conversation. Maybe that's what happened -- but regardless, it was a significant miss. Between the soggy salad, the standard salmon, and the spotty table service, I don't think we'll be returning. There are simply too many other places where a $200+ dinner feels more justified and better executed. I truly wanted to love this place -- the setting alone almost won me over -- but unfortunately, the overall experience didn't live up to the atmosphere.

    Crate & Barrel - Bowls are perfect! Associates NOT friendly at all, just looked at me and walked away, till I flagged someone to help me, unbelievable!

    Crate & Barrel

    (60 reviews)

    $$

    Beautiful Crate and Barrel location at Oakbrook Center. They even have a restaurant -- The Table…read more We recently placed an order at C&B so we weren't really here to buy -- just browsing at the coffee tables. Then we went out in the balcony and sat on the outdoor furniture. It was a lovely end of summer Saturday afternoon and it was so nice to be outside.

    First, let me start my review by saying that I have been a happy Crate and Barrel customer for many…read moreyears, going back to their original store on Wells Street in Chicago (yes....I am really that old). Their stores have always offered great design and quality at an affordable price, and I've I've always had great customer service. The issue I am having with Crate and Barrel now is a glitchy transition to Imprint that handles their branded credit card. I first received a digital virtual card and then received the physical credit card. The problem I've been experiencing is syncing the account to access my rewards. I tried to place an online order in early January and saw that I had rewards dollars available but they never appeared on the checkout page. I was logged into both my C&B account and my Imprint account but all I saw was this message: Redeem Reward Dollars Not seeing expected Reward Dollars? Sign into the account associated with your Crate & Barrel Visa Signature® Card. I finally called customer service and I was on a phone call with an agent for close to an hour while he worked to help me. He had to escalate the call to another person who was finally able to resolve the problem. While I was able to redeem my rewards for that purchase, I now see the same thing happening. My Imprint account shows rewards dollars available but my Crate and Barrel account shows nothing. I've read several other negative reviews from customers having similar issues since Imprint took over their credit card. I want to remain a loyal and happy customer but it should not be this difficult to make a purchase.

    Mitchell Gold + Bob Williams

    Mitchell Gold + Bob Williams

    (15 reviews)

    SO despite reading all of the horrible reviews, I went ahead and bought their sofa. The couch was…read moreour favorite after testing out over 15 couches. We received it after 3 months. It's the Haywood sectional, has removable cushion covers and comes with pillows. Pros: amazing quality, easy delivery. We upgraded to the memory foam cushions which was worth it for us. Tons of options and really comfortable yet firm and feels durable. Cons: in store staff seem miserable...I was mostly ignored when I walked in, they try to avoid you at all costs, which must be a commission thing. I worked with Diana, who was great, and I'd only ever work with her again. She seemed overly busy, store seems short staffed. Sofa is expensive even after many "discounts" All in all, happy it worked out for us and I do recommend if you're a patient person willing to invest in a sofa. I will keep everyone updated, would love to give this store the benefit of the doubt. Our estimated delivery was 10 weeks (mid December.) and we received in January.

    I was concerned about the customer service at this company, I lover their furniture and took the…read morechance. I am happy to say we took delivery of our new sofa and chairs, everything arrived in good condition, delivery went well. Everyone working at the store were friendly and made the experience so much fun. I however did not have to deal with the customer service side of the company so I cannot comment. We will be back to complete other rooms in our home.

    Lovesac - furniture - Updated May 2026

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