I would absolutely recommend this place to anyone! We…read moreworked with Kelley and she was amazing! Very knowledgeable, patient and informative. The prices are very fair and they carry multiple reputable brands. We love our couches! Ask for Kelley!

I wanted to love it...but as another reviewer said, I felt as though I was inconveniencing them…read morewhen I came in. Although the store was not closing for another hour and a half (and no other customers were there but me) - it seemed as though they were in a bit of rush and somewhat disinterested, asking me to come back on Saturday...That's actually never happened to me before. It felt very awkward and odd. So in case you are dying to know - I did NOT go back but I DO want to thank Gorman's for working with me and welcoming me from the moment I walked in - can't wait until my new furniture is delivered! (As an aside - if you saw/remember the movie Pretty Woman when she goes to the high end clothing store but wasn't welcomed there, that's what my experience at Home Interior Warehouse in Plymouth felt like to me).

We always get excellent customer service from Watson. They ordered custom umbrella fabrics for us…read more That were exactly what we needed. Their prices are very fair.

Highly recommend! Not our first time purchasing from them. Denise took excellent care of us. She…read moreeven told us to bring our dog in when she found out he was in the car. Great customer service. Go see Denise she will take excellent care of you.

I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware

This is the BEST accidental find EVER!! I needed propane for my heater, and the shop sells…read morecrystal, antiques, furniture, and so many lovely items!! My gosh, what a FIND!!! When you go, please tell them a CRAZY Lady and her teen son sent you from California!! Please? Waterford Princess House Prince Albert On & on

Wow! This place is amazing! The selection here is awesome! It's small but plentiful in items. You…read morecan come in looking for one thing. Then find yourself looking for other things. Having to walk the store many times. The prices on the items are very reasonable too considering the quality of the pieces. She is very friendly and greets everyone with a smile. Can't wait to come back as I hear the selection is constantly changing.

We were able to find the perfect piece for our home at Roche Bobois. The custom options were…read moreamazing and the chaise we bought came out perfectly. It is very well made and the most comfortable piece in our living room! The staff were all very nice and very helpful in finding us the best fabric options. I highly recommend shopping here.

From the owner: Roche Bobois is a world leader of high-end furniture design and distribution. Working closely with…read morerenowned designers and with Haute Couture fashion houses, Roche Bobois offers a broad range of exclusive made-to-order designs, manufactured with a high level of customization in small European workshops. Our full collection of premium-quality furniture includes sofas, armchairs, cocktail tables, dining chairs, sideboards, beds, wardrobes, storage and accessories including lighting, cushions and rugs

Service and choices are way above average and the sales people don't follow you around and pester…read moreyou. Quality items, good sales.

Terrible service. My items have been sitting in their warehouse for 3 weeks so far awaiting someone…read moreto put it on the truck to be moved to their Novi store. And that's after I have called the warehouse once and the showroom twice and keep being assured on the next truck (runs once a week). If you unfortunately must shop at this store, avoid Chris. He was extremely rude on the phone - raised his voice at me and was very flippant in assigning blame to anyone but himself.

This Ashley Store location is nestled among 'consumer row' in Novi. The process of buying furniture…read morecan vary widely. Toiling through IKEA is torture, for example. But this Ashley location is spacious with a laid-back atmosphere. Furniture is displayed in various room designs that make it easy to find what you're looking for. But our experience leveled up when Jeffrey stepped in. He has decades of interior design knowledge, which was evident after talking with him for just a few minutes. I had brought pics of my living room, which he studied for a moment and then guided me directly to a couch that was in my price range and perfect for the room. Easy-peasy. I paid and was out the door with a skip in my step, and a $600 receipt in my pocket. As I excitedly await my couch delivery, I cannot recommend this Ashley Store enough; ask for Jeffrey and you'll be taken care of, forthright.

Extremely Disappointing Experience -- Wrong Bed Delivered, Missing Hardware, and Zero…read moreAccountability I ordered a bed and mattress from Ashley Furniture in Novi last Sunday, expecting a straightforward delivery and setup. Instead, this has turned into an absolute nightmare of customer service. Today, the delivery team showed up with the wrong bed. It looked similar to the one I ordered, but it was not the correct model. To make matters worse, they delivered three bed slats with virtually none of the necessary hardware. Out of six required screws, there was only ONE. The delivery team left the bed in this condition, completely unusable. As a result, the bed cannot be assembled, the mattress is still folded up, and my daughter's bedroom is now occupied by furniture she cannot even use. She has nowhere to sleep tonight because of Ashley's mistakes. I contacted the store, and my sales representative acknowledged that the delivery team had brought the wrong bed. He told me the correct bed was in stock and could be delivered tomorrow (Saturday). I received an email confirming the Saturday delivery, accepted the appointment, and thought this would finally be resolved. Then, just THREE HOURS LATER, the delivery date was changed to Wednesday in the middle of the workweek. I am not available that day. When I called back to find out what was going on and how Ashley intended to fix a problem entirely of its own making, I tried to speak with the store manager. I was told the manager had abruptly left and that no other manager was available to speak with me. Let that sink in: Ashley delivered the wrong bed, failed to provide the hardware needed to assemble it, left my home with an unusable bed and mattress, confirmed a next-day replacement, then pushed the delivery back several days--and nobody in management was available to take responsibility. Mistakes happen. I understand that. But what separates a good company from a bad one is how it handles those mistakes. Ashley Furniture has failed at every step of that process. I paid for a bed and mattress. I did not pay to have the wrong furniture dumped in my house, spend my evening chasing down answers, and then be told to rearrange my workweek to accommodate a delivery problem I did not create. If you're shopping at Ashley Furniture in Novi, I strongly recommend thinking twice. The sale may go smoothly, but when something goes wrong, don't expect the same level of attention or urgency. Based on my experience, the customer service and accountability are simply unacceptable. I expect Ashley Furniture to take responsibility, deliver the correct bed with all necessary hardware, and make this right without further inconvenience to my family.

I bought my solid wood table and couch and loveseat from Gormans ages ago. All of these items have…read morebeen with me for many moves and trips back and forth to a storage and many countless cities. The cigar leather is still so toughing it out and hasn't slouched or fallen apart yet. The table has held up sturdy as the day it was purchased. It's supported many parties and dinners overt the years. The styles have worn out on me, still like them today and would still pick out the same style today. They are to me timeless. The couch, loveseat and table were not cheap by any stretch, they would put RH furniture to shame, but they were well worth every penny. Looking forward to having them for many more years or longer.

I purchased two items from them. One was a recliner. Within 2 years the recliner broke. I paid…read more2000 dollars for it. I did not trust them to fix it. Fortunately there is a great furniture repair shop that fixed the recliner in a few minutes which probably would have taken them months. I also purchased a curio cabinet ftom them. a very expensive one, to hold my car collection. Big problems occurred. Sales person failed to tell me about weight restrictions. Anyway, when the delivery people put it together they put the weight level limits printed on the glass shelves in the back so I would not notice them. (Note: I did not notice the weight limits until the cabinet was ready to be picked up.) So after they set up the cabinet, I placed my model cars into the cabinet, and in less than one week, the glass shelves gave way. Company repair person came out 3 weeks later. and he said he could not fix the item. He told me that he could have the cabinet picked up but had no idea when. I doubted what he said based on the experience I had with the cabinet and chair because the cabinet it was completely broken. Almost all companies would not pick up an item that was very large and had a lot of damage. They would have no way to store it. I probably would not have gotten any money back either since I did not know the weight limits that the shelves could take since the delivery people put the weight limit deep inside the cabinet when they put in the shelves. Anyway, I had it picked up by a junk hauler. I recommend, that before you do anything business with this company, know everything about what you are purchasing. Do not trust their sales staff at this company to tell you all the details about what you may want to purchase because these sales people work mostly on commission.

Nice looking store and fun to generally browse. A little bit of an odd experience at this store…read morethough when visiting "on a mission". We were looking to visit Crate & Barrel in Novi to have the opportunity to check out some dining tables I had seen online. I wanted to get a sense of the look & feel in person. First off, the location/address on Yelp and Google Maps should be updated. We navigated to what is actually a La-Z-Boy store nearby Twelve Oaks mall. Took some searching to figure out the store is actually located inside the mall (Upper Level by Macy's). The dining table I was most interested in was super beat up in the store. It's a wood veneer, and the one they had on the floor had tons of scratches and dings on the surface. I asked if someone was available to help, as I had some questions about durability, delivery costs, warranties, lead time, etc. I think they must've been busy that day because I sort of felt like it was a burden to them to have someone to talk to me. I asked if we could demo the extension functionality of the table, a main part of why I wanted to see the table in person, to see how difficult/easy it was, and what that process was like to extend or shorten the table. It basically didn't work. I actually think the experience in person made me decide to not get the table. Wasn't clear (and I asked) if I were to buy it, if the table would get to that condition within months, years, etc. Was pitched a Crate & Barrel credit card while I was there.

I ordered a gift card online at Crate & Barrel. They did not say online that the gift card will…read morenot ship for 10-15 days after ordering...then it is shipped Standard...so you are almost a month out from ordering before you receive your gift card! When I contacted the customer service and asked for my money back, they cannot refund a gift card...AND...I am online with customer service now for over 20 minutes! TERRIBLE SERVICE. Will Never Buy or Go In Any Crate & Barrel...EVER! Unbelievable in today's day and age...Customer Service should be number one priority!

nice show room but watch out for the sales people and manager. even after coming together on a…read moreprice they try to change it in the paperwork and up charge super pushy on the huge amount of up sales. they will waste your time and screw you over.

If you are familiar with the children story of Goldielock and the Three Bears, you will understand…read morethis reference. I had a Goldilocks moment while shopping for a mattress with one of my dear friends. Gardner White in Novi has a beautiful showroom with tons of options for mattresses. They are also the Official Furniture & Mattress Store of the Detroit Lions. We went from one mattress to another trying the different firmness with their Aireloom brand. We were provided pillow covers to provide sanitary conditions when moving from mattress to mattress. We tried the different mattresses until like Goldielock we found the one that was "just right!" We started with one salesman and he was leaving for the evening. And just like that, he tagged in another salesman, Willie, who was a wealth of information. So we were not limited in time to make our decision. The value was reflected in the sale at the time, the free offers and the finance option. The 6 month sleep guarantee is a great pledge by Gardner White.