Disappointed is an understatement. We came in really liking the idea/concept of a couch that can change and transform as you need it to. The sales people were kind and made everything sound great. We purchased a 6 seat, 8 back Sactional with their charcoal corded velvet quick ship option in the love comfort that is suppose to be guaranteed to arrive within 1-2 weeks...
Well that didn't happen. It is sent via FedEx and love sac labeled our pieces wrong, so it got sent back, resent, then fedex lost it at their facility. When we called love sac to figure out what was wrong they said it was no longer their problem and deal with fedex.. seriously? So, just trying to receive our couch and all the pieces has been a mess.
Once we got majority of pieces, we couldn't use it yet because the covers ship separate. Those arrived 3 days apart from each other. We now have all but one seat that we're still waiting on that was "back ordered" 5 weeks out. Well we're coming up on 6 weeks and haven't heard a word about it shipping. Guess I'm not surprised.
We set up the pieces we do have and we're sorely disappointed in the quality. For as expensive as this couch was, there are lots of strings coming off the covers, and the couch is hardly comfortable at all. You sit down and can feel the back of the couch through the pillow... like I said above, we paid extra to get a "more comfortable", "higher quality" pillow and seat. I decided to give it some break in time, but now being day 21 of our 30 day return window, I decided it wasn't looking like the comfort was going to change.
We called love sac to get the return process going and get our money back so we have somewhere to sit (family of 5... need somewhere to sit down.. specially since company will be coming from out of state in a few weeks.) and they tell us it could take up to A MONTH to get our money back?!?!?! Are you kidding me?? I don't just have $7000 sitting around to have tied up in a couch I no longer want (or have because I have to return it before getting the return). Wow. Please don't make the mistake in buying a Sactional from them. The whole process has been disappointing.
UPDATE: 2/17:
After speaking with the store manager Cristie, she was very understanding and accommodating to help us solve our case the best she could. While we did not find a resolution for a quicker return process, she did offer to package and return the couch for us, along with a few other things to help ease the bridge of being without a couch in the mean time... we have since moved to a new home and rediscovered one of the main reasons we fell in love with the couch to begin with. The ability it has to break down, and transform with the different spaces is really hard to find in a couch and they do it fantastically. We've since looked at the other things we were bugged at and decided that overall, the couch offers more pros than cons. While there's still things to consider before purchasing, I would recommend this store to check out if a sactional is for you or not. Cristie is very kind, and have nothing but great things to say about her!!! read more