Generally speaking, 'big name' travel stops/travel centers such as Loves, Pilot, Flying J, are names well-known for franchise-like sameness and consistency...cleanliness, brands/type of coffee offered, layout of the store, etc.
But the Loves in St Charles, MN bucks that trend in an unfortunate way.
Stopping there on the afternoon of July 23, 2021, someone had spilt a large quantity of coffee on the carpet mats in front of the coffee dispensers, so you got that nice squishy feeling when stepping up to the dispensers.
Now I understand that accidents happen, but when an employee came to deal with the mess, they didn't even put down any orange cones to warn people of the slip/trip/fall hazard. Of course, since the spill was the size of a small lake, I guess it could be considered obvious that there was a mess on the floor, but standard operating procedure is a warning device/sign of some sort on the floor when something like that happens.
Uncleaned counter areas around the powdered creamer and sugar dispensers with numerous flies buzzing around was a nice touch as well.
$1.98 for a small coffee seemed plenty high; add the scald-the-roof-of-your-mouth temperature and that overheated, uncleaned coffee dispenser taste, and you're in for a coffee-drinking experience bar none.
Then let's talk gas/diesel islands. Diesel is much more oily than gasoline, so the pump dispenser handles tend to get dirtier/slimier more quickly than their gasoline counterparts. On the truck fuel islands, this is somewhat of an expected norm, as most truck drivers put on a pair of gloves to protect their hands when fueling their big rigs. (Many years of over-the-road trucking experience myself)
But on the car side, the typical automobile motorist getting out of their VW Jetta or Audi diesel or whatever, would not be prepared for slimy, greasy, unkempt mess appearing to be a diesel pump dispensing nozzle.
In this area of Minnesota, the Quik Trip stores are a giant amongst convenience store/travel center businesses, and I can say I have yet to get a burnt, scalded, dishwater-tasting cup of coffee at any of them, at any time of the day.
From past experiences at a number of Loves locations, I know these conditions are not typical, or at least weren't typical in past visits at different locations. This one is one I would not even remotely consider stopping at again. read more