Erika did an amazing job! As an out of town'er, and desperate for a fill, I was blown away by her…read moreskill and professionalism. (Sometimes when you take your chances, you're not sure what you'll get) Highly recommend! Thank you!!!

Update: Just got a new set of lashes from Erica. They look natural and they are exactly what I…read morewanted. She ordered new lashes just for me to make sure she gave me the look I wanted. She's a gem and has earned a customer for life.

Update: the appointment itself was completely unprofessional, I did reach out to sherry personally…read moreto receive no response, and again just excuses instead of just admitting they we were unprofessional, didn't let me cancel an appointment after inconveniencing me without charging a $20 no show fee when I was at the wrong location down the street and proceeding to make the service the following day tense and bizarre while still not acknowledging the core issues that created this review in the first place. The comment now states that I didn't reach out to her privately. Here is what I messaged the owner on my experience: When someone is getting a Brazilian done, it shouldn't be even remotely uncomfortable or awkward. She did the job, but was so silent to the point she didn't give me professional cues like when she was going to pull in more delicate regions. I had to ask for that and at the end she was incredibly awkward and unable to maintain a professional demeanor in my honest opinion and I even told her if it was going to be this uncomfortable I wish that the $20 was just refunded. I still tipped her and I just don't tolerate that extreme of pretending when clearly things aren't ok obvious by her body language. Apple Maps still shows your old location and the way I was treated on the phone was really odd when I was trying to get clarity. She kept repeating the policy and a no show policy is not applicable to someone down the street at your old location because their maps took them there. She also tried to say it was 13 min past when I started texting and calling under the 10 min mark. She also didn't take me back into my appointment for 5 min so the congruency of policy was contradicting in of itself. When I got there, I was met with a bunch of deflections to Apple Maps and the girl at the front desk admitting this happens often and that at the same time she canceled my appointment, she had cancelled another person too. I was mind blown at the lack of regard for time and energy and money I lose out on by having to re-book and re-schedule when I showed up to my appointment and was right there. If something is a continuous problem, it needs to be fixed. I would think not only is this costly for customers like myself but for you too if your front desk is cancelling appointments that quickly and that often. I shouldn't have to fight for basic professionalism and fair policies. Original: They had moved locations to an address right down the road and didn't have it listed or any notification to clarify this was the case. On top of that, Their apple maps had their old address to make arriving all the more confusing. I was texting the number and eventually when I called about 10 min later, they said yes they had moved, that they will still charge me a no-show because it was too late to come to my appointment even though I was already there. I let her know I've been trying to text and call and that I have them on my phone and had to argue to the point it pissed me off and she said the best she could do was put it towards another appointment and that her system wouldn't let her cancel or refund a 20.00 charge. She was also giving me attitude and I finally had to say I'm really not asking for anything unreasonable and she kept rudely repeating there was nothing she could do. I truly just want a refund and to not be spoken to in a rude manner when I'm just trying to get clarity and make it to my appointment. When there are small mix ups like that I would expect some benefit of the doubt and not to be told there's nothing they can do when I made every effort to be there. That's nonsense and unprofessional. Don't penalize your customers and give them attitude when you aren't on top of your map updates and consistent information.

Update -- once I got in touch with the owner she promptly refunded me in full and was very…read moreapologetic for the service I received. I deeply appreciate the integrity this demonstrated. Got a lash lift here this week and they totally ruined my eyelashes. They're permed sideways, crossed over one another, and some lashes weren't curled at all-it looks awful. The esthetician was very sweet but clearly inexperienced--she missed dying some of my lashes, got dye on my forehead, and left glue all over my face. The woman who answered the phone was very rude every time I talked with her. My previous appointment was canceled last minute. When I rescheduled and they once again tried to move my appointment to a different time the day before. I definitely recommend going elsewhere for your lash and beauty needs. Learn from my mistake and save your lashes!

As a former eyelash extension addict Lisa Murphy is the best technician in Santa Fe. She's…read morehonest, professional and personable. At this point, however, Lisa advised my lashes are too fragile and thin to continue application; not because of extensions but "aging out" - IMO of course, not hers! SFL&BB has only one nail technician. She is excellent, surgical, and precise but also IMO, surly and sullen. Thinking perhaps she was having a bad day, after six appointments her attitude was the same; not worth the high end price.

I was very disappointed in my appointment four days ago for a brow tint and wax. I was reluctant…read moreto leave an unfavorable review at first but now four days later the gray in my brows are back. Normally when I have tinting and waxing done at other places I feel a little pampered, not this time. I was literally off the table and rushed out in only 15 minutes. When I mentioned to the tech that it was extremely fast she told me she had been doing this for many years and she knew how to do it quickly. I'm terribly disappointed in the service and treatment I received. I will not be back.

This salon has recently been sold. IMHO do not go here to get your brows done; Ashley doesn't…read morelisten and when you ask to go to a different person, the new owner Soccoro, blows you off, washes her hands saying to deal directly with the provider like she doesn't take a 40% cut. Do not waste your time or money.

Had an amaaaazing experience getting a spray tan here! The salon itself is so cute, and Jonelle was…read moreso sweet and informative. She even helped shield me from the rain all the way to my car to protect my tan!! My tan is perfect too, there's no orangeness or patchiness, I look sunkissed, it's exactly what I wanted!! 10/10, will definitely be coming back here

I had the best hydro facial ever!! I would definitely recommend if you are in need of a facial! The…read moreservice was 10 out of 10.

From the owner: Whether you're in need of a lash extensions, glowing skin, or permanent make up, we've got you…read morecovered. Book your appointment today for 20% off!

Dreah has amazing talent. The procedure is painless and she explains everything f to you. She is…read morevery professional and her attention to detail with the cleanliness of everyone is very welcomed. I have both the eyebrows and touch up. I highly recommend her.

From the owner: Permanent makeup is my passion & my goal is to fill my clients with as much joy when they come in…read morefor my services. If you are ready to embrace wonderful change, powder brows & lip blush is the new face-lift. These two high-demand permanent makeup services will make you throw your favorite brow & lipstick away for good with results last 1-4 years with the proper aftercare. As an Esthetician & Body Art Practitioner licensed in NM, I promise to take the highest priority in safety with every client who books. Let’s give you the brows/lashes/lips of your dreams together!

Ashley is great very meticulous and fast. Been to other places and they take twice as long. Also…read moremy lashes stay on - she does a great job!

From the owner: Oh My Lashes LLC is serving Santa Fe, NM and surrounding areas. We specialize in Eyelash Extensions…read moreand Sugaring! Contact us today to set up an appointment.