Update: the appointment itself was completely unprofessional, I did reach out to sherry personally to receive no response, and again just excuses instead of just admitting they we were unprofessional, didn't let me cancel an appointment after inconveniencing me without charging a $20 no show fee when I was at the wrong location down the street and proceeding to make the service the following day tense and bizarre while still not acknowledging the core issues that created this review in the first place. The comment now states that I didn't reach out to her privately. Here is what I messaged the owner on my experience: When someone is getting a Brazilian done, it shouldn't be even remotely uncomfortable or awkward. She did the job, but was so silent to the point she didn't give me professional cues like when she was going to pull in more delicate regions. I had to ask for that and at the end she was incredibly awkward and unable to maintain a professional demeanor in my honest opinion and I even told her if it was going to be this uncomfortable I wish that the $20 was just refunded. I still tipped her and I just don't tolerate that extreme of pretending when clearly things aren't ok obvious by her body language. Apple Maps still shows your old location and the way I was treated on the phone was really odd when I was trying to get clarity. She kept repeating the policy and a no show policy is not applicable to someone down the street at your old location because their maps took them there. She also tried to say it was 13 min past when I started texting and calling under the 10 min mark. She also didn't take me back into my appointment for 5 min so the congruency of policy was contradicting in of itself. When I got there, I was met with a bunch of deflections to Apple Maps and the girl at the front desk admitting this happens often and that at the same time she canceled my appointment, she had cancelled another person too. I was mind blown at the lack of regard for time and energy and money I lose out on by having to re-book and re-schedule when I showed up to my appointment and was right there. If something is a continuous problem, it needs to be fixed. I would think not only is this costly for customers like myself but for you too if your front desk is cancelling appointments that quickly and that often. I shouldn't have to fight for basic professionalism and fair policies. Original: They had moved locations to an address right down the road and didn't have it listed or any notification to clarify this was the case. On top of that, Their apple maps had their old address to make arriving all the more confusing. I was texting the number and eventually when I called about 10 min later, they said yes they had moved, that they will still charge me a no-show because it was too late to come to my appointment even though I was already there. I let her know I've been trying to text and call and that I have them on my phone and had to argue to the point it pissed me off and she said the best she could do was put it towards another appointment and that her system wouldn't let her cancel or refund a 20.00 charge. She was also giving me attitude and I finally had to say I'm really not asking for anything unreasonable and she kept rudely repeating there was nothing she could do. I truly just want a refund and to not be spoken to in a rude manner when I'm just trying to get clarity and make it to my appointment. When there are small mix ups like that I would expect some benefit of the doubt and not to be told there's nothing they can do when I made every effort to be there. That's nonsense and unprofessional. Don't penalize your customers and give them attitude when you aren't on top of your map updates and consistent information. read more

Sherry's Sugar Shack - Evidence of their old address still being listed and not updated or clearly posted. - Sugaring Near Me - Santa Fe, New Mexico

Update -- once I got in touch with the owner she promptly refunded me in full and was very apologetic for the service I received. I deeply appreciate the integrity this demonstrated. Got a lash lift here this week and they totally ruined my eyelashes. They're permed sideways, crossed over one another, and some lashes weren't curled at all-it looks awful. The esthetician was very sweet but clearly inexperienced--she missed dying some of my lashes, got dye on my forehead, and left glue all over my face. The woman who answered the phone was very rude every time I talked with her. My previous appointment was canceled last minute. When I rescheduled and they once again tried to move my appointment to a different time the day before. I definitely recommend going elsewhere for your lash and beauty needs. Learn from my mistake and save your lashes! read more

Getting my first ever brazilian done at Sherry's was the best choice that I could have made. Sarah is skilled, kind, and compassionate to how painful the process can be. She made it nearly painless (as painless as sugaring can be, of course), and talked me through the process so that I knew what to expect. Wonderful experience and results! I highly recommend Sherry's Sugar Shack to anyone looking for a quality wax or sugar! read more

Just had a great experience getting a sugar Brazilian from Megan, who was kind and thorough. I wish this place was closer to home - I'd definitely be back! read more

This place is great! I come up from ABQ to get sugared here and I really appreciate Sherry and Kiana.

It was my first time ever doing any type of waxing or hair removal, I was so nervous. I have heard plenty of horror stories during my research. Sherry took her time and explained everything in detail so I could choose the best service for me. She never once got impatient with my million questions and my anxiety. She made me feel calm and at ease. I was so surprised at the amazing and thorough job she did. It's been 2 weeks and I'm so happy with the outcome. I had a sugar Brazilian. My friend went to a different place at the same time as I did and poor girl has ingrown hair and it's just not a pretty kitty. Her outcome was the total opposite of mine. Needless to say she's already booked with Sherry now. I wish I would have done this years ago. Thank you Sherry for all your patience and kindness. And thank you for being so damn good at your profession! I can't wait to try a few of your other services. read more

Sherry was great! Warm, fast, friendly. I had an eyelash curl done. If you're wondering where to go in Santa Fe, this is the place for that. I tried some of the bigger, 'established' places and was underwhelmed. read more

I just had my first sugaring done with Sherry and I am so glad I picked her out! After reading the multiple positive Google reviews about others experience with her, I decided she was the person I wanted to see and this was the place I wanted to go. She and her business are clean and professional while also being friendly and welcoming. Whether you are an experienced waxer/sugarer or totally new, Sherry is the woman to tend to your needs and desires. She's awesome! read more

I've been to Sherry's house/place of business a couple times for sugaring, because I can't find anywhere else in Santa Fe to do it. Her house always smells of pot. First time I thought, maybe a skunk? But nope, it's always that way and it doesn't smell outside. She was definitely high when giving me treatment. She got a new assistant, so I started booking with her instead and that was better, but the place always smelled of pot. I have not been going because I assumed she was closed for covid, this is a nonessential business and you have to get up close and personal. I sent the business Facebook page a message asking when they might be open. She told me she was open, never closed, and encouraged me to book. I then asked what she was doing regarding covid to be safe. She responded by saying she wasn't booking. What?? You literally JUST told me you were open... so I asked again, and again she said they weren't booking and then she blocked me. Like I said, I am not a new client. And all I wanted to know was what she was doing regarding covid. Instead of answering and saying they were following guidelines or something, she blocked me and told me I wasn't going to be allowed to book there anymore. All because I asked about covid?! She was so rude and unprofessional I couldn't believe it. I was left so confused by the interaction. Definitely do not recommend. It is currently illegal for this type of nonessential business to be open, yet she is still operating and who knows if she's taking and precautions regarding covid because she refused to answer my simple and reasonable question... read more

First of all, disclosure: Sherry is my daughter-in-law. When she suggested I have a facial, I admit I was reluctant. I thought, how many men have facials? I agreed to have one, and I'm glad I did! It was one of the best experiences I've ever had! She was very professional and thorough. She even waxed my ears, nose, and eyebrows. I would recommend Sherry's Sugar Shack to anyone, especially men! read more