I have been shopping at Rack Room Shoes for the last couple of years and am always greeted by…read morefriendly staff. I usually find what I'm looking for. There have been a couple of instances where I've had to order from the online store which I didn't know was an option until the manager Laura told me about it. She was very helpful and even helped me find more than one selection online to order. The store is always nice and neat. The pricing is always displayed and they have pretty good deals. Sundays are busy but I am always greeted and am able to find help when I need it.

Do not shop here!…read more I bought 4 pairs of shoes online. Needed to return 2 that didn't fit. While looking for replacement shoes, the manager (Joseph) comes over to ask me if I needed help. I showed him two shoes from the Rack Room website that were currently in stock online. He immediately tells me he doesn't carry basketball shoes in his store, and that I should try Dick's Sporting Goods. That rubbed me the wrong way (say get out of your store without saying get out of your store). I go back to the counter and he is now the cashier. I tell him that there are 2 shoes online that I would like to replace the shoes that were too small. He immediately starts going on and on about how different shopping online is different from shopping in-store and tries to make it seem like he couldn't order me a shoe online and have it shipped to me. I have been shopping with Rack Room for 11 years, and asked "are you trying to tell me you can't order me a shoe online and ship it to my home?" He then back peddles and says he can. However, now, I'm pissed. So, I returned one pair of shoes that I paid full price for. To prevent losing the BOGO, I ordered a shoe to be shipped to my home. Instead of exchanging only the shoe that I brought in-store, he takes it upon himself to return both shoes (the one still at my house, but on receipt) and the ones I actually brought in. This caused me to have to pay $10 more for the shoe at home since that shoe had a promotion at the time that I bought it. When I brought this to his attention, he tried to make it seem like this was the norm. This is quite shady. I immediately called corporate and spoke with Mitch, who assured me that this was not correct and a refund would be posted to my account. However, this had to go through the Warehouse (another department for processing). After 2 weeks, money was not refunded to my account. I returned all shoes purchased from Rack Room and will never shop with Rack Room again. I should mention that while I was in the store, I found 2 pairs of shoes for my 1yo, but needed to bring her to get her sized. You also lost that sale. So, you lost the sale of 6 pairs of shoes due to terrible customer service. Do better. Rack Room, you should thank Joseph for losing money and a long-term customer. You should also enroll Joseph in some Racial Bias courses so that you don't get sued.

Customer Service by Bobby and being able to try different brands of shoes is the reason to go back…read moreto this store. Store is very clean and organized. Prices were comparable online

I feel that this business has people best interest at heart but maybe to a fault. I went in and…read morethey had me stand on a scan machine. They proceeded to tell me the scan machine said I wore a size 10. Whoa, I been wearing a size 9 my entire life except when buying from china and they only have half sizes. So I have wore some size 9 1/2 before but a 10? Lady helping me says "let me just get some 10's and if you don't like them you can fire me". Well, I'm pretty sure this is a waste of time but go ahead. Size 10 on my foot and there 3/4" from my big toe to the tip of the shoe and I got 1/2" side to side. The shoe was like I was gonna be participating at the circus! lol. SO I said no, lol, I'm not interested in a size 10. She went into the spill of how I wouldn't receive the warranty bla bla bla. Im like I'm just here to buy a shoe I wasn't looking for a warranty or a new size. She grabbed the shoes and we sorta went our separate ways. Im sure had I requested certain shoes at a certain size they would have done it but I was kinda put off already so we just left. I did go to the Sacramento location and it was great. I did come back to the Modesto location to return some items from Sacramento and they were very good assisting me.

didn't help me out properly , didn't want to refund shoes after my mom said she wasn't sure my dad…read morewas going to like and they said she could bring it back , my mom sent me to just exchange shoes for myself ; they didn't want to honor a refund , didn't make sense , she got them 30 min ago not a day or 2 , the last day refund was literally the date we bought it and i came in after my mom brought them home and my dad said no

I'm in love love love. Great deals. Every show you could possibly imagine. Staff are so helpful and…read morefriendly

Great experience! Eva was very helpful and offered me options. I was looking for a specific item…read moreand she went out of her way to look it up and help me find it. She's awesome !!

Wife and I came in so the wife could get a few sports bras. She went to try them on and no one was…read moreat the fitting rooms to let her in. Pushed button and waited. Nothing. Went to customer service. Told her to push the button. Told them we did and no one showed up. They told us that they would call someone to come over and let us in. After five more minutes of waiting, still no one showed up. So they lost our business. This store used to be really good but the customer service has really fallen off.

i was waiting in line to pay, the cashier (mexican girl) saw me & she completely ignored me. I left…read moreand the next person that came she helped out. SMH @ 6:57. as a sale associate you should be attending anyone not just whoever is convenient for you. Kohls DO BETTER & HIRE BETTER CUSTOMER SERVICE!

This store always looks like a cyclone hit it. The last time I went there it was closed. (I had to…read moredrive to the Modesto store) there were no signs on the doors as to why it was closed.

This review is on customer service. I was really disappointed with the way Savannah treated me. My…read morefiancé forgot her return in the car, so I returned to get. She started shopping and as I returned with the box of shoes I walked toward the back of the store to give it to my fiancé. I was approaching her I heard someone saying sir... sir... I turned and it was Savannah. She asked if I was returning those and I said my fiancé was. She then reached for them and said I can hold these up front. I said wait, Jen she wants to take these and then she said I need to hold them up front. I was very confused on my she needed to take something away that we owned. Ok. It's not the policy of holding them up front. That's fine,but this girls demeanor and tone made me feel like I did something wrong. Those shoes in my hand we already bought and owned. Yes we were going to return them but where does it say in the store that I must hold them at the front desk? She made me feel pretty uncomfortable. I really think this is a teachable moment. At no point during the time when she confronted me nor when we checked out purchasing two more pairs of shoes was she even friendly or apologetic. I could have easily gotten upset with her but it wasn't worth it. She was having a bad day clearly and made me think that going back to this store is not worth it.

I usually can find good work shoes here. I am in the medical field ;so always being on my feet…read more,it's important to find good shoes. In my opinion the price is great. The customer service is ok.

Great shoe store with a friendly and knowledgeable people The place to go in Turlock or in the…read morewhole area.

I have bought boots here for going on 4 years. I can buy boots anywhere. I keep buying them here…read morebecause the customer service is great. I definitely recommend this place!

I had ordered a pair of heels online the morning of, I needed them asap so I called in to see if…read morethey could prepare my order same day and Angelica was able to assist me over the phone and in person. She even helped me with exchanging the size since it was too large. The heels weren't expensive either and great value!

I went here yesterday to find a pair of shoes and was very much pleased with what I found.read more