The service is always great . They have a great selection always has what I need and great value…read more Plenty of parking as well . Busy parking lot though .

Very rude employees . Never once was I greeted or ask if I needed help . Won't be coming backread more

I have been shopping at Rack Room Shoes for the last couple of years and am always greeted by…read morefriendly staff. I usually find what I'm looking for. There have been a couple of instances where I've had to order from the online store which I didn't know was an option until the manager Laura told me about it. She was very helpful and even helped me find more than one selection online to order. The store is always nice and neat. The pricing is always displayed and they have pretty good deals. Sundays are busy but I am always greeted and am able to find help when I need it.

Do not shop here!…read more I bought 4 pairs of shoes online. Needed to return 2 that didn't fit. While looking for replacement shoes, the manager (Joseph) comes over to ask me if I needed help. I showed him two shoes from the Rack Room website that were currently in stock online. He immediately tells me he doesn't carry basketball shoes in his store, and that I should try Dick's Sporting Goods. That rubbed me the wrong way (say get out of your store without saying get out of your store). I go back to the counter and he is now the cashier. I tell him that there are 2 shoes online that I would like to replace the shoes that were too small. He immediately starts going on and on about how different shopping online is different from shopping in-store and tries to make it seem like he couldn't order me a shoe online and have it shipped to me. I have been shopping with Rack Room for 11 years, and asked "are you trying to tell me you can't order me a shoe online and ship it to my home?" He then back peddles and says he can. However, now, I'm pissed. So, I returned one pair of shoes that I paid full price for. To prevent losing the BOGO, I ordered a shoe to be shipped to my home. Instead of exchanging only the shoe that I brought in-store, he takes it upon himself to return both shoes (the one still at my house, but on receipt) and the ones I actually brought in. This caused me to have to pay $10 more for the shoe at home since that shoe had a promotion at the time that I bought it. When I brought this to his attention, he tried to make it seem like this was the norm. This is quite shady. I immediately called corporate and spoke with Mitch, who assured me that this was not correct and a refund would be posted to my account. However, this had to go through the Warehouse (another department for processing). After 2 weeks, money was not refunded to my account. I returned all shoes purchased from Rack Room and will never shop with Rack Room again. I should mention that while I was in the store, I found 2 pairs of shoes for my 1yo, but needed to bring her to get her sized. You also lost that sale. So, you lost the sale of 6 pairs of shoes due to terrible customer service. Do better. Rack Room, you should thank Joseph for losing money and a long-term customer. You should also enroll Joseph in some Racial Bias courses so that you don't get sued.

This review is for Abrahim!…read more I'm a super new runner. I've never been someone who enjoyed running and was always a little scared of it. As a personal goal I decided to change my mindset and train for a half marathon. Of course, I needed a good pair of shoes to start! Abrahim went above and beyond for me. He was incredibly knowledgeable and getting fitted by someone who is an actual experienced runner was exactly what I was hoping for! He brought me plenty of options, explained each of them and how they would benefit me as a new runner. He was friendly, not judgmental, and overall made the experience really enjoyable! Huge thank you to him for being so rad! I walked out with the perfect set up for me!

Customer Service by Bobby and being able to try different brands of shoes is the reason to go back…read moreto this store. Store is very clean and organized. Prices were comparable online

This store has so much potential and it can be amazing, however...with the amount of mess and…read moreclutter, it lacks that potential. They have awesome selection of shoes, it's so awesome because we don't have to go to far down the street for real, brand name shoes. Averaging from nikes, converse, vanz. The girls selection on boots and sandals is really really cute too..but if you are big foot like I am, it's hard to find your size..and then to find a worker is even harder. So I went in today to find a pair of boots, and I found the cutest boots!! and that too for such a good price ! Another pro, the boots and their prices are amazing, anyways! so My size wasn't there for the boot that I wanted and I asked a lady who worked there and she was very nice but her little computer said that there is 1 left in my size.....and...! she couldn't find it, which is why I said the store is a hot mess. Then I try to place an order for the boots, as an employee said I could...and they wouldn't let me place it!! why? because it was less then 20$ and because it was 16.98 and not 16.99. Made no sense to me at all. If i am a paying customer and I willing to pay for the shoes upfront. Why are you turning me away?? Annoying! Anyways I ended up ordering them through the website. So I win!

didn't help me out properly , didn't want to refund shoes after my mom said she wasn't sure my dad…read morewas going to like and they said she could bring it back , my mom sent me to just exchange shoes for myself ; they didn't want to honor a refund , didn't make sense , she got them 30 min ago not a day or 2 , the last day refund was literally the date we bought it and i came in after my mom brought them home and my dad said no

Great experience! Eva was very helpful and offered me options. I was looking for a specific item…read moreand she went out of her way to look it up and help me find it. She's awesome !!

I tried to use a Dick's Sporting Goods coupon for my purchase. Cashier said she could not accept it…read morebecause it did not specify list the store location on the coupon. Baseball and softball pants are a complete mess. Sizes all mixed up and it was hard to locate the right size so I gave up and walked away. The shin guard section was even worse.

Love shopping at Kohls!! Love how they have the online store pickup! They have a great maternity…read moresection (in my opinion) I usually shop here before I shop anywhere else because they always have sales going on, especially for children! - one thing though that I would like to add and hopefully they will change is that if someone is placing an online order for pickup please have items that are not in stock say they are not in stock. It is very disappointing to have an email saying that two items that I wanted and ordered I cant have because they dont have it in stock. Wish I would've know before I hit the button!

i was waiting in line to pay, the cashier (mexican girl) saw me & she completely ignored me. I left…read moreand the next person that came she helped out. SMH @ 6:57. as a sale associate you should be attending anyone not just whoever is convenient for you. Kohls DO BETTER & HIRE BETTER CUSTOMER SERVICE!

I usually can find good work shoes here. I am in the medical field ;so always being on my feet…read more,it's important to find good shoes. In my opinion the price is great. The customer service is ok.

This review is on customer service. I was really disappointed with the way Savannah treated me. My…read morefiancé forgot her return in the car, so I returned to get. She started shopping and as I returned with the box of shoes I walked toward the back of the store to give it to my fiancé. I was approaching her I heard someone saying sir... sir... I turned and it was Savannah. She asked if I was returning those and I said my fiancé was. She then reached for them and said I can hold these up front. I said wait, Jen she wants to take these and then she said I need to hold them up front. I was very confused on my she needed to take something away that we owned. Ok. It's not the policy of holding them up front. That's fine,but this girls demeanor and tone made me feel like I did something wrong. Those shoes in my hand we already bought and owned. Yes we were going to return them but where does it say in the store that I must hold them at the front desk? She made me feel pretty uncomfortable. I really think this is a teachable moment. At no point during the time when she confronted me nor when we checked out purchasing two more pairs of shoes was she even friendly or apologetic. I could have easily gotten upset with her but it wasn't worth it. She was having a bad day clearly and made me think that going back to this store is not worth it.

Great shoe store with a friendly and knowledgeable people The place to go in Turlock or in the…read morewhole area.

I have bought boots here for going on 4 years. I can buy boots anywhere. I keep buying them here…read morebecause the customer service is great. I definitely recommend this place!

This place is right next to Ross & PetSmart and a lot of other nice stores like T.J. Maxx on the…read morecorner. It is easily accessible off the freeway. I like the selection and customer service is very nice. The older lady cashier was so sweet and friendly. The have a huge assortment of clearance items as well. The store including the restrooms are very clean as well. The restroom might be difficult to find as it's way in the back by the clearance racks. While checking out, I like browsing through their cute selection of items by the register. These items changes on a regular basis because I think they sell out fast. At today's visit, I got cute triple USB car charger that is cactus-shaped and black no tie-laces. There were only two of the chargers and I have not seen it at other DSW locations. Most of the items by the register are impulse buys but can also be necessary purchases. Like at most DSW stores, they carry more items other than shoes. They have purses, fashion jewelry, electronic items, water bottles, etc.

I had ordered a pair of heels online the morning of, I needed them asap so I called in to see if…read morethey could prepare my order same day and Angelica was able to assist me over the phone and in person. She even helped me with exchanging the size since it was too large. The heels weren't expensive either and great value!

My first time visiting Beck's Shoe Store, and I'm so glad I stopped in! They have a beautiful…read moreselection of shoes and boots, all with great quality. I tried on a pair of super cute, comfortable boots and, even though they cost a little more than I normally spend, I decided they were worth it and brought them home! The staff was so friendly, helpful, and welcoming. I think I just found my new favorite shoe store!

I had purchased a real rabbit fur coat online but due to the amount of shedding I just wanted…read moreconfirmation that it was true fur. I called the Modesto location and they said their manager had experience with real fur and would be willing to look at it for me to confirm. I came in and all the staff were extremely friendly and the manager was able to confirm the coat was true fur and explained to me how she could tell. I did not purchase anything, but they still provided me with such great customer service, I will definitely go back for shoes when in need. They have a great selection of Uggs and Birkenstocks and cute socks. Highly recommend!