I am no longer in support of this run. They are run by irresponsible people. As an avid runner, I do look into how runs are managed because it is a reflection of what the race director(s) stand for.
However, I am very disappointed in how these people are handling the COVID situation. They are refusing refunds and offering only two options: deferral or run virtually.
1. Why would I pay full price to essentially go on a "training" run? Stop and go traffic, no awesome people cheering and being fun and supportive, etc.
2. You cannot possibly expect people to know their schedule this far in advance?
3. You cannot expect people to still feel secure and safe in March 2021
I sent an email requesting refund since I have no idea what's going on March 2021 or 2022. They sent me some generic response (screen shot posted) with a link to runner's world for me to look at for reasons why most races have no refund policy. This is hilarious (and lazy of them) because that policy only makes sense when I am the one cancelling for the date I actually signed up for. I know this because I bailed on two races due to unexpected hospitalizations and never asked for refund...
So I respond to them outlining how Pittsburgh Marathon and Philadelphia Marathon offered refunds so it is indeed a viable option and to please reconsider. No response. There is nothing uneeasonable with giving people option of refund under such circumstances; when coast is clear for 2021, people will just re-register. It's not like this is a lottery run.
"We are doing our best to provide you with as many options as possible.." That is comical because they only provide two.... technically three: defer; virtual, or let LR/CGI keep your money. Other races have offers: defer, virtual, refund, donation. That's four whopping choices without being dishonest! Double the options! Try harder, CGI because you clearly aren't trying hard enough. As for the other races that are managed more honestly/responsibly, I am absolutely re-registering.
This gets better. On their facebook webpage they are deleting comments that mention their refund refusal. Any comments that are remotely close to constructive criticism they remove. Examples:
"Is there an option for refund?"
"Why is there not a refund option?"
"Can you offer more swag for virtual run vs just medal/shirt?"
^All deleted, instead of addressing them professionally like a "business." And of course they deleted rants like mine. And they were all rated G rants... including mine. This was nail on the coffin for me. I get this is "business," but even business need to address questions/concerns/complaints. I have never gone to a restaurant and asked staff, "Does this have cilantro?" and they just give me a blank stare and walked away. This is run by some shady people.
So I have a wild guess:
Race Directors irresponsibly managed race funds and squandered away all their money they made from registration. Now they have nothing. It has nothing to do with "other major races have no refund policy." It's because CGI/Love Run literally cannot afford to.. and instead of addressing this, they delete any comment that doesn't praise them. Legitimate races have reserves for emergencies. I also have never encountered a business where I say something like, "I ordered this in black, not grey" and they go, "Sorry! We already spent what you gave us!" But then again, in LR's case, they would just hide and not respond.
Regardless of how much one paid for the run, or if they can "afford" to bite the cost or not, it all about principle. They claim to care about well-being and safety, but they fact they are forcing one to run during these times negates their claim.
They could have just made up something like, "We are a smaller organization and dont have funds / resources that larger runs have" and I would have kept my mouth shut.
I'm definitely not supporting this run ever again, and neither is my fiance or my other running buddies. read more