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    Love Lexus

    1.0 (2 reviews)
    Closed 1:00 pm - 5:00 PM

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    Moses Toyota - 2023 Toyota highlander, hybrid platinum

    Moses Toyota

    (13 reviews)

    They attempted to rip my elderly parents off. They included their trade in a list of numbers but…read moredid not include it in their final price. Thank heavens my father added the numbers and found this. He went back and showed them. They said to go somewhere else and buy. Every customer is ripped off there everyday. If you dont believe me, go there and check your paperwork very carefully. Con artists should be jailed.

    WARNING: Exercise Extreme Caution with Moses Dealerships…read more I feel compelled to share my deeply disappointing experience with Moses Dealerships, particularly Moses Downtown, to protect other potential buyers. What I believed was a reputable West Virginia dealership proved to be anything but trustworthy. My daughter, in search of a reliable vehicle to replace her problematic Subaru, found what appeared to be the perfect car - a white 2015 Toyota RAV4. The vehicle seemed immaculate: one owner, only 31,000 miles, and a clean Carfax report. Our salesperson, Cameron, showed us a vehicle that appeared to be in pristine condition and drove beautifully. We told the dealership multiple times why we were buying a new car - because her current one was so unreliable and costly with all its problems and recalls. They reassured us this car would be a reliable one. This was her first car purchase and her first car loan, so already she was extremely nervous. However, just SIX days after purchase and financing through the dealership, the nightmare began. The paint began peeling off - a serious issue that we later discovered was subject to an open recall, information the dealership conveniently failed to disclose to us. The car will eventually lose all of its paint due to the recall - leaving it with zero value The timing is particularly suspicious given that the vehicle had been traded in merely two weeks before our purchase, it seems highly likely the dealership was aware of the paint issue, attempted a quick fix, and deliberately sold it without disclosure. When confronted, Meredith, the head sales manager, told me the executive Moses Group refused to offer any type of compensation. This dealership appears to prey on first-time buyers. We explained that my daughter had to drive 6.5 hours to come purchase the car, take off work, and her credit dropped 50 points from the dealership running a hard check. This dealership offered no remorse. I urge all potential car buyers to avoid Moses Dealerships. This experience has been incredibly stressful and disappointing, and I feel obligated to post this warning every month to prevent others from falling victim to similar practices. I will be reaching out to local news stations to share my story. I will not take this review down until Moses offers compensation. How would you feel if your new car started looking like this 6 days after purchase? BUYER BEWARE

    Love Lexus - car_dealers - Updated May 2026

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