My friends car, her first she ever had on her own in her 50 plus years, broke down a few days after the 30 day mark. My roommate's family use them all the time and since I am from Florida I jumped at the chance my friend wouldnt be forced to play "Auto-Tech Roulette". My friend was devastated to hear it was in fact in need of a transmission. $6K she paid for the car down the drain, but even though I dealt mostly with April after the initial call with G. The owner, they both couldn't have been nicer, understood my friend was really upset and they even offered advice how to salvage something from this clear buyers remorse (Of the car, not the service at ER Automotive) They even broke down why the cost to replace the transmission was so costly, due to the cars manufacturing copyright and trademark monopolies on its parts and programming. I've also heard from MANY people that there is no need for second opinions in hopes of a lower quote, as I've been told they are fair to begin with, lower than larger city quotes and diagnostic integrity/accuracy is always spot on. They also gave her plenty of time to decide what to do and never once was threatened with storage fees (Though eventually I feel they have a right to impose one if advised, however that's often not the case with the more shady underbelly that sometimes surfaces of this industry and from my experience and what I have witnessed and heard since moving here from Florida almost three years ago, Elk River Auto is anything but shady, even when so many are using Covid as an excuse to exploit a few more Benjamins). I never once questioned their integrity or diagnosis as I fell asleep at the end of the day, where in the past at other places I just felt I was being taken, or that something didn't seem right. Not once, for the first time. Thank you for taking care of my friend Deanna from St. Albans. Brad "Hunter" G, Palm Coast, Fl-Big Chimney, WV. read more