They were awesome and helped me with everything for my crested gecko. I also bought beautiful…read moretropical plants from them that were reptile safe.! My crested gecko was very healthy and we love her !

I was driving the back road to my destination and saw the lighted sign and pulled in. Someone has…read moreasked for a Crested geckos for Christmas and I figured I'd stop in to get a feel for the cost of a whole set up. They were kinda busy when I walked in so I looked around the shop to what they offered. They had a large assortment of various reptiles, tank gear, plants and food supplies. Once it was my turn to be helped the gentleman who helped me was very informative and knowledgeable. He was able to answer all my questions and I am for sure going to be getting our new friend from here. So excited to welcome home a much anticipated reptile. Animal enclosures were clean and shelves seemed to be well stocked

Great place I love all of the new options and reptiles available…read more We've received a few animals from them that were abandoned at the store to be rehoused. Along with our own research, the employees thoroughly explained their care needs, and even after adopting them, they are always checking in and asking about weight gain growth and quality of life The employees love what they do, are passionate about the animals and are always so helpful with any questions we have

My family went in to this shop on Sunday morning 5/3/2026 to purchase some Blue Feigning Death…read moreBeetles for my 7 year old daughter. When my daughter asked to hold one the guy working that day (Mike) grabbed a bearded dragon and gave it to her instead. The bearded dragon just sat there with his eyes closed. She immediately fell in love and he said he had everything we needed for him and it would cost us about 300.00. He said he was 3 years old and just cleared medically for sale. He was very calm and cold and Mike said that's because he was in brumation currently and also his enclosure there wasn't warm enough for him. He gave us a tank, some sand, a log, a bowl, and a dual light with a ceramic heating bulb and mini UVB light. He said that's all we needed. I asked about food and he said just give him as many crickets as he wants every day and calcium 2x a week. We got out of there for about 400.00. As soon as we got home we started doing research an found out the tank was too small for a full grown bearded dragon, the substrate was wrong for a bearded dragon, the UVB light and heating element were also incorrect. The feeding instructions were wrong, bearded dragons need a variety of bugs weekly and fresh mixed greens daily. They didn't tell us he needed hiding spots and climbing spots. We ended up ordering the CORRECT size cage for a bearded dragon and tons of other things he needed we were either told incorrect information about or just not told entirely. Then as we continued researching, we realized that this bearded dragon was very ill. We had to rush him to an emergency reptile vet where we were told that this bearded dragon had obviously been mistreated for a very long time and poorly cared for. He was extremely malnourished, underweight, dehydrated, and they had also found a mass in his abdomen. He then recommended euthanasia or attempting to syringe feed him to see if he might come back from this. Since we were told he was 3 years old we obviously wanted to try everything we could to save him. On the way home from the vet a different employee from the store found my personal Facebook profile and then continued to inform me the bearded dragon was at the end stages of his life and that it's my fault for purchasing a clearly sick animal and trusting their employee to know the proper information and care for this animal. They admitted to knowingly selling and profiting off a sick animal that was dying. They emotionally manipulated a 7 year old little girl and her whole family just to make a quick buck and move product. They refuse to make this right. I've attempted to speak with the owner multiple times to no avail and after the incredibly unprofessional conversation with this last employee Tina I'm done trying to give chances. I will be reporting to the BBB and calling the department of Riverside animal abuse division to report the conditions these animals are being kept in and the state of the animal they sold me.

Seth was amazing! Always made sure to answer all the questions I had and was very knowledgeableread more

Shout out to Seth for being so patient when I had a million questions about my son's bearded…read moredragon. Great service.

Great store in the IE where limited options. Plants, snails, shrimp, fish, able to special order…read morefrom their suppliers.

I would shop elsewhere…read more I made some nice photography for the shop. That's about it .

Bad customer service, rude receptionist. Knott cordial with people not friendly real. Smelly and…read moredirty inside and bad lighting didn't have what I needed. It was like going to a zoo that wasn't many years. I'm leaving your review on you. 're f****** a******* here every time i've always had trouble here, but I need worms.So I usually go to temecula but I had no time yesterday.Oh good I require all

worst customer service ever. the second I walked in there it smelled like shit. that's because…read moretheres a box of dead blue worms with hundreds of dead worms sitting there. then the few worms that were alive she advised me to grab the worms myself and bag them up. I'm the customer, the only thing I should be grabbing is my cash to pay. please don't waste your time with these Karens. And then I paid 4 dollars for 1/2 a 3 oz container. Definitely got ripped off. never coming again! EVER!! terrible decision!!!!! if your looking for worms that are alive and customer service that is great Go to the "mini mall" in Perris.

My babies were groomed and they look so cute!…read more My babies spent the day at the spa at paws and claws depot. We got there early and because they were a little matted it took the groomer awhile. They were good with them.

wonderful employee they offer grooming services by appointment only , has reptiles and guinea pig ,…read moreturtles for sale, pet adoption services offered. I took advantage of their Walk in Self service dog bath $20 includes shampoo / conditioner/ towels / and an apron. Full use of the facility blow dryer, comb, scissors etc. Definitely will stop in again for the self service dog bath . The facility was clean and the convenience of using their grooming products was great.

A variety of snakes, lizards and habitats. Awesome tarantulas. Friend purchased a me beautiful…read moresnake.

love reptile factory I get my snakes food hear every week and also got my snake from this store and…read morethe employee are very helpful and gives good advice for what you need and looking for. 10/10 love this store

I went on last week wanting to buy a lizard, spoke with Avi and Zoe, both were incredibly nice and…read morehelpful, they also took the time to have random conversations about our insect pets, they helped me with the best lizard to get and with all the set up I needed including on of their premade enclosures that look amazing, they answered all my questions and I can tell they're extremely knowledgeable and passionate! Please give them a raise as they both went above and beyond helping me and my son and I couldn't be happier with our new friend a baby crested gecko named Balrog!

Fantastic experience, with top notch customer service! For context, my pre-teen son just got a…read morelarge terrarium for a crested gecko and we needed to set it up with all the substrate, branches, foliage, etc. We went in and Kei helped us pick out everything we needed to get started. She was patient, friendly and answered all our questions. The company is lucky to have someone like her - I wish all my shopping experiences were this good. Thanks again Kei!

Took my Grey to get groomed, Chris has a lot off experience with birds, pricing was fair for both…read morewing and toenail, I will continue to come here my birds grooming, also the shop itself was out of this world. Thank you Chris

First off, they are only open on Saturdays from 10 am to 5 pm…read more I was blown away by this store...in a good way They have some spectacular looking birds. Their toucans and parrots were spectacular. Yes the store is noisy but the birds seemed very lively and happy. They had huge tortoises as well and some fun reptiles too. I went with my parents and my little girls (2 and 3 years old) and we all had a great time. The owners seemed to know their animals and I wish them well in their plans to build a larger educational children's zoo here in North County. I agree with Stephanie and definitely recommend this place.

I just adopted a healthy 4-5 month old puppy and met one of the nicest and most caring breeders,…read moreDaniela, who introduced me to her three puppies. Daniela took her time to allow us to bond with each puppy and answered any questions we had as first time golden retriever owners. She was very sweet. It's been a week since I got my golden and I am delighted to say that she has a clean bill of health, up-to-date on her vaccinations, and has quickly adapted to our home and pets.

Our family was thrilled with the opportunity to get a new family member (puppy) from Daniel's…read moresuperior golden retriever lines. The thought and care to choosing great Sire's and excellent temperament beautiful Dam's (mothers) was one of the most important reasons to choose this breeder. Her devotion and decades of experience shines through her adorable puppies! Our "baby boy" has a wonderful loving way about him. Daniela truly loves and cares for her dogs and their future families! Great breeder support as well! Highly recommend, absolutely 5 Star!