I have to take a minute to write this review because everyone at LLLReptile truly went above and…read morebeyond for our family.
For my son's fourth birthday, my husband and I decided to surprise him with a frog. He had been asking for one for months, and the day before his birthday, we finally decided to make it happen. We had done quite a bit of research into what owning a poison dart frog would entail, but we had never actually owned a frog before, so I definitely still had a lot of questions.
I went into LLLReptile the day before my son's birthday, and Niko spent so much time with me. He walked me through the entire process, answered all of my questions, and made sure I actually understood what we were getting into and how to properly care for our new frog.
We decided to have LLLReptile build us a custom terrarium, and I was originally quoted a 24 to 48 hour turnaround. Since my son's birthday was the very next day, Niko suggested that I take the frog home in a small temporary enclosure so I would at least have something to give my son on his actual birthday.
Then, later that same day, Niko called me and told me he had rushed the terrarium so it would be ready in time for my son's birthday. Unfortunately, I wasn't able to make it back over there before they closed, but I was honestly blown away that he had gone out of his way to get it finished so quickly for us.
The next day, I brought my son with me to pick it up, and the terrarium was absolutely beautiful. It had live plants, water features, and Niko had even incorporated skeletons because I had mentioned how much my son loves them. There was a skeleton water dish and a skull tucked into the habitat. Those little details made it feel like it had been created specifically for him, and seeing it on his birthday made the whole experience even more special.
Niko wasn't there when we picked it up, but Shane was, and Shane was every bit as warm, patient, and helpful. Shane also owns poison dart frogs, so having that firsthand experience was incredibly valuable for me as a brand-new frog owner. Shane walked me through the differences between male and female poison dart frogs, shared what to expect as we get started, and even gave me tips and tricks for dealing with the fruit flies.
I just felt like everyone at LLLReptile genuinely cared about making this experience as wonderful as possible for our family. Between the education, the time they spent answering my questions, the care that went into the terrarium, and the extra effort they made to have everything ready for my son's birthday, they exceeded every expectation.
My son was absolutely thrilled, and I could not write this review fast enough. Thank you to Niko, Shane, and everyone at LLLReptile for helping make his fourth birthday so special. We are so excited to be new frog owners!