Great products, we keep buying more from Lounge lovers. Only reason not 5 star is because delivery always takes ages & had some issues but they are very quick to help & fix. read more

service and selection were great. wait time was frustratingly long and far exceeded original estimates, with up to 3 delays. however all service was great. delivery on the day was excellent with great contact from delivery drivers who were polite and efficient. read more

Do not buy! These pieces are designed to get scratched up and end up looking terrible! We paid huge $$ and saved up for ages to purchase the (very expensive) Manhattan coffee table and TV unit. We were SO careful in using the coffee table and somehow it's still got extremely scratched and looks terrible even moving a placemat across the top makes a scratch! When I reached out to Lounge Lovers to explain that we have been so careful and show photos of the damage after only a couple months of use, they've just advised that the wood and finishing are not scratch-free materials...and they won't replace the material OR even give us any tips as to how to prevent even our placemats from scratching the top or remove the existing scratches?! Terrible outcome, especially for what has been an extremely expensive purchase. Might have to look at ACCC. I was hoping to have these pieces in my home for years to come but I'm not proud to have them in my home. So disappointing. read more

Unfortunately i cannot give this bucket shop no stars. Appalling quality furniture backed up by equally as appalling customer service! I bought these stools in May this year and they are pealing in multiple places. The workmanship is very poor and the coating is coming off in places that are not even high wear areas! Customer service and i use that term very loosely will not engage in any discussion. read more

The absolute worst. These jokers took thousands of dollars from us back in October for a lounge with a scheduled delivery for end of November. At 9:30pm the night before the delivery we were bombarded with text messages and emails saying our lounge won't be delivered until February. Customer service don't care at all they already have our money - they are sorry for the 'inconvenience' of the 'inventory error' that only seemed to happen literally the night before delivery. Now they need more time to sort the problem out as the initial two months they've had telling us the stock is available for immediate delivery wasn't enough. Lounge Lovers think it's acceptable to deliver the ottoman without a lounge while we wait three months for a lounge that was supposedly in stock. What business would think that's even close to a solution? This company is far from professional. They communicate by SMS to avoid having a conversation. Requests to speak with management are ignored. We're now stuck without a lounge and with a hole in our bank account. Avoid this company at all costs. read more

Lounge Lovers treat their customers with disdain. We bought and fully paid for an item 6 months ago. First there were COVID-related shipping delays. Fair enough. Then they finally delivered something, but it was the wrong item. They apologised, made us wait another month, then delivered the wrong item again. They are blaming their supplier rather than accepting responsibility. I've spent ages on the phone with them, and nothing improves. They are a company who are very happy to take your money and then fail to give you what you paid for. read more

The worst furniture shopping experience of my entire life. These people should be out of business - expect to wait 6 months for your order to arrive if it even arrives. AVOID AT ALL COSTS. They will collect your money confirm a date then change it to months and months later. read more

During sale period purchased online sofa with confirmation of the item in stock and delivery date confirmed online prior to proceeding with sale. Only to receive email the following day after sale had been processed advising stock would not be available for 6 week period. Then to receive a subsequent email with the delivery date delayed a further 2 days. Misleading the customer to proceed with purchase to increase sales volume questions the ethics and reputation of the online store. read more

I ordered a couch in January (8 months ago). Every 2 months I'm contacted saying it will be another 2 months before it gets shipped. At the moment eta is October but I'm not optimistic. I've also had friends order things from here that were badly damaged. They eventually replaced it but took hours of back and forth and weeks of chasing to get it done. Don't waste your time and month with this store. read more

Customer Service and order management is appalling. Do not purchase from Lounge Lovers without expecting massive delays and zero communication. Lounge Lovers do not call or email to inform you your order is not coming - I even drove to the warehouse to pick one of my orders up and it wasn't there (without explanation). My order was 4 months delayed without any offering of compensation. It got delayed month by month without anyone telling me it wasn't coming (I had to call and chase up the order each month to find out) because they simply did not order the stock that they had sold me even though told me that it was available at purchase (false advertising) Terrible service - It will cost you more in your own time than to save on their prices. The products I bought were over $2K and yet I received the order in a clear plastic bag (not even a packaged box) 4 months late... read more

WARNING: We ordered our sofa in March 2021. It's now nearly March 2022. It still hasn't arrived. TERRIBLE customer service. No useful explanation for the delay. Won't even allow refund of deposit on request. read more

Don't order anything from these guys if it's time critical. We ordered 2 wall units on 11 May 2021 with delivery confirmed for early July. July was pushed back to October, October was pushed back to December, December was pushed back to January and today January has been pushed back to February. Same thing happened previously with a 9 month wait for a replacement couch cover that was supposed to take 6 weeks so I should have known better. Never again. read more

The worst customer service. They lie and and say item was in stock, then contacted us after the purchase to say delivery would now be delayed by a month due to stock, cos ya know, "covid". Then they deliver the wrong item and I have to arrange with the delivery company for them to pick it up before I can get my refund. I really liked the product so thought I would buy it online again (even though they told me it was not longer manufactured and that's why they couldn't re-deliver the correct item) BUT this time pick it up myself from the warehouse. Smart huh?! Took a day off work as it's a bit of a trek, only to be called on the day to say someone has covid so they've shut the warehouse "to keep everyone safe". No lockdowns anywhere except the Lounge Lovers warehouse apparently...No contact-free pick up options. Nothing. Just the offer to pay the delivery fee AGAIN (I was never refunded this from their error the first time) and hope I get it at some point before I die. I've learnt my lesson. Never again. By the way, their furniture is actually pretty nice if you can just get it into your home. Maybe they should consider selling out of their retail stores. read more

Without peer as the worst customer service of any company I've had the displeasure of doing business with. It started in the physical store with the sales rep lying to us and saying the couch, dining table and dining chairs we purchased were all in stock and would be delivered two days after moving into our new house (we had explicitly told her that we had to have the item in stock to proceed - she confirmed they were). Five days from our move date we received an email from LL advising that the entire delivery was now pushed back to 2nd January, 2021 (two months after move). After many attempts to speak to someone (all in The Philippines and although lovely people, seemed genuinely confused as to what company they were representing at times) we ascertained the table was delayed due to "production issues" - which we found off for an item supposedly in stock. We managed to arrange split delivery so we would at least have a couch to sit on in our new house. We were then advised the delivery of the table was now due on the 9th Jan. OK, not too bad, just a week later. On the 6th Jan, we emailed LL to receive some sort of confirmation as to the impending delivery on the 9th as we hadn't heard a word from them since November. Rather than replying to that email, we received another email hours later under the pretence that they were going to reach out anyway (quite coincidental) to say that the delivery date had again been pushed back, this time to the 30th Jan! We responded to that email even though they try and get you to again ring the call centre in The Philippines (but not having a spare 12 hours on my hands nor the will to explain to five different people our very simple situation), and did not receive any response. Five days later I followed that up and CC'd any email address I could find to see why our issue was being treated with so little importance (well, once they have your money, why would they care?) and still have not received a single bit of correspondence. Shocking, shocking after sales care and customer service. read more

DO NOT buy from this company - I got a damaged defective item and they are refusing to give me a replacement or refund. They are absolute crooks. They do not refund or replace items once collected Even though they are meant to offer a refund or replacement for damaged goods. I am now $800 out of pocket. BUYER BEWARE!!! theur customer service call centre is off shore and offers the most appalling service. On the other hand Temple and Webster are amazing. Highly recommend them for their products and amazing customer service. I know who I am buying from in the future read more

Purchased a TV unit late Dec'18 from the Waterloo showroom, there was an issue at almost every stage of the process from sales to delivery to product quality. If your looking for a seamless customer experience, reliable and trustworthy look elsewhere. Awarded 1 star only on the merit of being able to post this review. 1) Sales - Sales assistant was tardy, inexperienced and had insufficient product knowledge. On more than one instance provided inaccurate and incorrect information for example "We don't make this product in this size, (they made the it in this size)" "We don't have the product on display, (the product was on display)" "Your item is in stock in our Sydney warehouse (it was in Melbourne)." 2) Delivery - Arranged for collection direct from Sydney Warehouse only to find out that the item was still located in Melbourne warehouse, delivery delayed by +7 days. 3) Quality - Once delivered, cabinet had a faulty drawer, soft close door would not open and TV stand legs were not included in the box. Advised by customer service to re-order and re-deliver from Melbourne warehouse, delivery delayed by +7 days. Surprisingly i was not even offered a refund... read more

This place has horrible customer service. Not helpful at all. On top of an overall unpleasant experience, they strongly suggested we get lounge protection for our new lounge which isn't cheap. When our lounge arrived the protection did not come with it. I had to follow up rather than them explaining it on the spot. They said they were out of stock and I would get it within a week. They offered no help or support if our lounge was to get damage in that time. Its been three weeks since then, still no lounge protection, I've called three times to customer service, no response despite leaving messages. Do yourself a favour and go somewhere else. read more

Horrible customer service. The wrong couch was delivered. No follow up for a whole week. The correct couch cannot be delivered any sooner than another week, so you are waiting for a couch for ages. To compensate the call centre agents advised," I will personally take care of this " and promised to get setting up the couch and taking the garbage away but the delivery guys come with totally opposite instruction. After advising what i was promised, they were rude ill-mannered and extremely unprofessional to the point I had to ask them to leave my house without any of the service that was "promised' I since then complained twice, and no one has ever bothered to even call back or apologies for the headache. Extremely poor service. read more

Really beauty furniture, classic and contemporary furnitures for exclussivelly likes.

I selected a framed print at the lounge lovers shop as a birthday gift for my daughter, and paid a deposit because 'there was no stock in the shop' and I was unable to purchase the display picture. Fair enough, they told me it would take 4 weeks until pick up, which was stated on the receipt for the deposit. Pick up can only be from a warehouse miles away in Revesby, or they could deliver at an exorbitant price (cunning business model, that one). Because I work close to Revesby, I said I would pick up. I had to book a pick up appointment (ridiculous), but when I tried to do this, warehouse staff told me the item would not arrive for 14 to 16 weeks. Very dodgy. I rang the shop back (had to go through centre management because there are no numbers available other than LL Generic Customer Service Number). The woman who had served me in the shop (and had told me 4 weeks till pick up) was 'outraged that I'd been told 16 weeks' and said she would pull some strings and call me back next day. Still waiting for a call 5 days later. So today I will go back to the shop and agitate, and if no proper result I'll get a refund. Dreadful..how do businesses like this expect to succeed with such a hopeless, devisive and gouging business model? read more