1 Star
Came in before 9:00 PM on a Friday evening, in very cold weather, expecting a relaxing night after a long week. Unfortunately, the experience turned into unnecessary stress.
Upon arrival, management informed us they had no cook and no staff available and were unsure if anyone would be coming in due to an impending storm. For context, the storm was not expected until Sunday. There was no one available to serve drinks or hookah, and we were advised to leave, eat elsewhere, and come back.
When we returned later that evening (still before 11:00 PM), we asked for hookah and were quoted $43. I showed them their Instagram story posted just a few hours earlier advertising promotional pricing valid before 11 PM. Despite this, they refused to honor their own posted promotion.
Between the lack of staffing, poor communication, and refusal to honor advertised pricing, this was a very disappointing experience. I came to unwind and instead left frustrated. This reflects poorly on management and overall business practices. read more