This is a great company. I have been using them since we moved last year. I purchased their…read moreyearly plan which means they will come out twice to check your air and heat for one low price. Very reasonable. Camaren was a professional and respectful. He chaned and checked things i never heard of. He was extremely thorough. Do yourself a favor and use this company.

I have used them twice since moving to Hubbard, OH. Today Cameron came to look at my air…read moreconditioner. He was very professional and explained the problem as he repaired it. I am quite pleased that I have found a company that I believe provides a good service at a fair and reasonable price.

thank you for years of great service on our HVAC systems on our properties with friendly and…read moreprofessional service

I just purchased a furnace from them and they gave me excellent service. Very friendly and…read morethorough. I Would recommend them to anyone

I wish I could give a higher rating than five stars! had a broken pipe that was incorrectly…read morerepaired by another company. Not only was it repaired perfectly, the technicians/plumbers were courteous, professional, and clean. The employees explained everything thoroughly, and cleaned everything up as if they had never been there.

I wish they communicated better before starting the work to include that you pay service fee and…read morethen hourly rate that starts from shop and not from start of service. Becomes very expensive quickly for a 30 min job.Here to repair a shower handle.

Needed a $25 part that took less than a half hour to install and was charged way over $1,000…read more Insisted on unnecessary parts as well with no warranty. Buyer Beware and seek other estimates. Seems to Prey on elderly and disabled or maybe they do this to everybody. Disgusting and mistrust worthy. Totally took advantage of my lack of knowledge. Again, BUYER BEWARE. Knowledge and workmanship was just average. Price Gouging was outrageous. Totally Lost my trust. Will never call them again.

The 50+ yr old furnace at our property needed replaced. We called A and T For an estimate. They…read morecame out that day, assessed the situation and gave us what I felt was a very reasonable price which included removal and installation of new furnace. They were professional and got the job done quickly. A big THANK YOU to Jay and Brady for helping us. I HIGHLY RECOMMEND THIS COMPANY.

Pro Air is the only HVAC company that I will use from now on. Fast ,friendly, and not expensive at…read moreall. Very straightforward. Without going into specifics, Pro Air has restored my faith in good, honest, hard working people that treat customers better than I could've ever expected.

My AC was not blowing cold air. On 8/15/25 I called Pro Air for service. Mark came out that day and…read moresaid I needed freon. He said the compresser?? would need to thaw, so he was leaving on another call and would be back. On his return he stated the AC would need about 3# of freon at $150 per pound. Okey done at the cost of $589. with "working better". After using it 9-10 times that fall I covered it for winter. On 4/14-15/26 I turned it back on, fan worked but "NO AIR". Called Pro Air on 4/17 and told they would get back. Have not heard from Pro Air by the 22nd (Wonder why, must not need the business) I called back and got Mark, I explained "NO cold air'. He said he would come out but there would be a service charge $139. I ask why he would not check the lines for leaks? He said that could take hours??? Not very good customer service, like a money grab? Getting a new AC but FOR SURE, Pro Air will near see it. In the end Pro Air losses.

This is a fantastic company!!! Enbridge Gas Company left me without being able to relight my…read moreboiler after nearly 12 hours without heat with an outside temp of only 24 Degrees. I called Thompson and Dwayne was here in 20 minutes, found the problem and had my heat on with in another 20 minutes. I had tried several other companies that advertise 24/7 service, but they wouldn't come out immediately. Enbridge was no help at all. However, Thompson Mechanical got the heat back on and all is fine. Dwayne was fast, friendly, extremely polite, knowledgeable and professional, even though he had to get out of bed and come to my home after already working over a 12 hour day! I cannot say enough for Dwayne and Thompson Mechanical! They are affordable, dependable and reliable - worth every penny!!!

Bad service, poor testing and training. Called about coin unit dripping water into the blower…read moreunit. Technician arrived looked at the unit and inside said I needed a 2 drain line. DID NOT even turn on the unit to see the problem! Did not check the coolant pressure to see how much charge it had. Had me turn on the unit, it ran for about 15 minutes. Had cold air at the duct and no water dripping. So he left. at 1 hour water was all over the floor and furnace unit. He did nothing and charged me $300 for 1 new drain line.

Jim Thornton came out to install a heat pump at my home. This was a particularly difficult…read moreinstallation given the structure of my home. Jim actually had to move the unit through our home to get to the back yard. They were careful, thoughtful and professional at every step. I shopped around for a few quotes and the price was great, especially to work with a professional who truly understands what he's doing. Others tried to upswell me products I didn't need - Jim walked me through the details and helped me make the right decision. I can't say enough good things about this company. I'll be using them for all of my heating, cooling, and plumbing work.

I cannot begin to express my annoyance and disappointment at the plumbing aspect of Thornton and…read moreSons. We have been waiting months at a new construction house for someone to install out hot water tank. It's the last thing we need before the house is livable. School is about to start and I'm particularly upset that my kids will be living a half hour away from their school, which adds an hour to their already long day. We have gotten nothing but a run around of tomorrow's and next weeks that never happen. I understand not being number one on the priority list but at this point I'm convinced we're not on the list at all despite repeated calls and assurance that "I'll be out this week". Please don't waste your time with them.

I am a writer for many types of articles so I evaluate businesses all the time. I was also an under…read morecover shopper in my career at one time, so I KNOW what to look for and what to stay away from in a business. EMS PLUMBING and HEATING is THE BEST and most professional Company that I have used. From their President and Founder , Ed Snitzer to their staff of professionals they are 1.) responsive 2.) professional 3) product knowlege is key and 4) intelligent. No pants falling plumbers here---only articulate and thinking people who take their customers plumbing and heating issues seriously. Recently, when I had an emergency with water pouring out and called 5 other plumbing companies only to hear "they are out to lunch" over and over again---EMS's owner, Ed Snitzer answered his companys calls because as he said " I dont want my customers getting an answer machine" He did this again when he was in the HOSPITAL! Last, He came over and helped me with his arm in a sling after therapy..because I couidnt stop the water. Denny, Marino and Ed installed a new water heater without a glitch and went the extra mile when I requested a new part. Denny is the nicest guy and you dont have to fear having him in your persoanl space ( home) like some other plumbing companies. They are fair and reasonable in their pricing. I HUGELY recommend them. Linda Wilson

Had my tankless water heater stop working last evening. Called EMS this morning after a getting a…read morerecommendation from a friend. I was not expecting any service today as I know many business are so overwhelmed and I have not needed their services previously. They offered to try and fit me in and they did just that. Denny did an excellent job diagnosing and fixing my water heater. I'm very appreciative and will use them yearly to clean my tank. Excellent service. Excellent value and price.