They came last year to service our furnace before winter. We had some water leaking around out vent…read morepipe and asked them to check it out. We were told that " it's your roof. My back is bad and I am not climbing up on the roof to look". Though ok they can check it if it gets bad or next time they come. We signed up for the service contract that is like $20 a month and it cover the bi-yearly checks and is covered under the contract also gives discounts on parts and labor if work needs done. So our credit card needed to be replaced and the number changed. We have called them 3 times left messages and never got a response! We are trying to give them money and they won't call us ! Oh, and since then our chimney cap came off and was on the ground. It was rotted clean through! Guess it wasn't a roofing issue after all! If a company won't return your call when you are trying to pay them what will they do if you have a problem and need their help ?

from start to finish, I felt that Dan Jacobs was the most honest HVAC company i have ever dealt…read morewith. he didnt try to oversell me on more than what i need. When his Technicians came to do the install they were fast, clean and made sure everything worked as it should. They cleaned up their mess and apart from a new furnace and AC...you would never know anyone was here. I would reccomend them to anyone.

I wish I could give a higher rating than five stars! had a broken pipe that was incorrectly…read morerepaired by another company. Not only was it repaired perfectly, the technicians/plumbers were courteous, professional, and clean. The employees explained everything thoroughly, and cleaned everything up as if they had never been there.

I wish they communicated better before starting the work to include that you pay service fee and…read morethen hourly rate that starts from shop and not from start of service. Becomes very expensive quickly for a 30 min job.Here to repair a shower handle.

Jim Thornton came out to install a heat pump at my home. This was a particularly difficult…read moreinstallation given the structure of my home. Jim actually had to move the unit through our home to get to the back yard. They were careful, thoughtful and professional at every step. I shopped around for a few quotes and the price was great, especially to work with a professional who truly understands what he's doing. Others tried to upswell me products I didn't need - Jim walked me through the details and helped me make the right decision. I can't say enough good things about this company. I'll be using them for all of my heating, cooling, and plumbing work.

I cannot begin to express my annoyance and disappointment at the plumbing aspect of Thornton and…read moreSons. We have been waiting months at a new construction house for someone to install out hot water tank. It's the last thing we need before the house is livable. School is about to start and I'm particularly upset that my kids will be living a half hour away from their school, which adds an hour to their already long day. We have gotten nothing but a run around of tomorrow's and next weeks that never happen. I understand not being number one on the priority list but at this point I'm convinced we're not on the list at all despite repeated calls and assurance that "I'll be out this week". Please don't waste your time with them.

I am a writer for many types of articles so I evaluate businesses all the time. I was also an under…read morecover shopper in my career at one time, so I KNOW what to look for and what to stay away from in a business. EMS PLUMBING and HEATING is THE BEST and most professional Company that I have used. From their President and Founder , Ed Snitzer to their staff of professionals they are 1.) responsive 2.) professional 3) product knowlege is key and 4) intelligent. No pants falling plumbers here---only articulate and thinking people who take their customers plumbing and heating issues seriously. Recently, when I had an emergency with water pouring out and called 5 other plumbing companies only to hear "they are out to lunch" over and over again---EMS's owner, Ed Snitzer answered his companys calls because as he said " I dont want my customers getting an answer machine" He did this again when he was in the HOSPITAL! Last, He came over and helped me with his arm in a sling after therapy..because I couidnt stop the water. Denny, Marino and Ed installed a new water heater without a glitch and went the extra mile when I requested a new part. Denny is the nicest guy and you dont have to fear having him in your persoanl space ( home) like some other plumbing companies. They are fair and reasonable in their pricing. I HUGELY recommend them. Linda Wilson

Had my tankless water heater stop working last evening. Called EMS this morning after a getting a…read morerecommendation from a friend. I was not expecting any service today as I know many business are so overwhelmed and I have not needed their services previously. They offered to try and fit me in and they did just that. Denny did an excellent job diagnosing and fixing my water heater. I'm very appreciative and will use them yearly to clean my tank. Excellent service. Excellent value and price.

Very rude over talked me as a potential paying customer and wanted all his money upfrontread more

I normally don't leave reviews, but I feel like people need to know what kind of service I received…read morefrom AEY Electric. When we bought our house, we noticed their sticker was already on our electric box, so naturally, we called them to come out and fix the problems we were having. They confirmed they did indeed install our electric in the home. The entire house had issues--lights flickering in different rooms, power cutting out if too much was running at the same time, and overall shortages throughout the home. When their techs came out, they didn't know how to fix any of the issues. They wasted our time, left us with no solutions, and then still sent us a bill for almost $300. A year later, we received a collection notice for that bill--even though they never actually fixed anything in our home. On top of that, the customer service was rude and unhelpful. Instead of trying to resolve the problem, they were dismissive and disrespectful. For a company whose name was already on the box when we moved in, this was beyond frustrating and unprofessional Bottom line: They charged us for nothing, gave us zero solutions, and treated us poorly in the process. I would not recommend AEY Electric to anyone.

This is a great company. I have been using them since we moved last year. I purchased their…read moreyearly plan which means they will come out twice to check your air and heat for one low price. Very reasonable. Camaren was a professional and respectful. He chaned and checked things i never heard of. He was extremely thorough. Do yourself a favor and use this company.

I have used them twice since moving to Hubbard, OH. Today Cameron came to look at my air…read moreconditioner. He was very professional and explained the problem as he repaired it. I am quite pleased that I have found a company that I believe provides a good service at a fair and reasonable price.

Needed a $25 part that took less than a half hour to install and was charged way over $1,000…read more Insisted on unnecessary parts as well with no warranty. Buyer Beware and seek other estimates. Seems to Prey on elderly and disabled or maybe they do this to everybody. Disgusting and mistrust worthy. Totally took advantage of my lack of knowledge. Again, BUYER BEWARE. Knowledge and workmanship was just average. Price Gouging was outrageous. Totally Lost my trust. Will never call them again.

The 50+ yr old furnace at our property needed replaced. We called A and T For an estimate. They…read morecame out that day, assessed the situation and gave us what I felt was a very reasonable price which included removal and installation of new furnace. They were professional and got the job done quickly. A big THANK YOU to Jay and Brady for helping us. I HIGHLY RECOMMEND THIS COMPANY.

Bad service, poor testing and training. Called about coin unit dripping water into the blower…read moreunit. Technician arrived looked at the unit and inside said I needed a 2 drain line. DID NOT even turn on the unit to see the problem! Did not check the coolant pressure to see how much charge it had. Had me turn on the unit, it ran for about 15 minutes. Had cold air at the duct and no water dripping. So he left. at 1 hour water was all over the floor and furnace unit. He did nothing and charged me $300 for 1 new drain line.

This is a fantastic company!!! Enbridge Gas Company left me without being able to relight my…read moreboiler after nearly 12 hours without heat with an outside temp of only 24 Degrees. I called Thompson and Dwayne was here in 20 minutes, found the problem and had my heat on with in another 20 minutes. I had tried several other companies that advertise 24/7 service, but they wouldn't come out immediately. Enbridge was no help at all. However, Thompson Mechanical got the heat back on and all is fine. Dwayne was fast, friendly, extremely polite, knowledgeable and professional, even though he had to get out of bed and come to my home after already working over a 12 hour day! I cannot say enough for Dwayne and Thompson Mechanical! They are affordable, dependable and reliable - worth every penny!!!