Had my consultation with them and it went amazing They…read moreaccommodated my last minute request, The dr and all the staff were friendly answered all my questions and explained everything Very clean and felt like I was not just another number or client. Can't wait to receive my Invisalign. Going to have my son come here too.

All staff have been so wonderful during our journey for my son and I. They've made it so smooth and…read moreeasy. Totally recommend this Ortho. They make you feel like family. We're happy with the service here.

Called Saturday morning, immediately was offer to come in to see Dr…read more Easy to do walk in, very welcoming staff. I came in to repair a bonded wire metal retainer on my bottom teeth that I got done in Minnesota about 7 years ago. The glue and metal was damaged from wear and tear / chewing over the years. I loved their transparency, open honesty in their work. The staff are all patient to explain the process and let you decide if you want to move forward. Primrose was one of the rare few offices open on Saturdays so save yourself time calling a bunch of other offices and come here! Affordable prices, prompt service and kind staff from front desk to techs and Dr Luu. The space is airy welcoming clean, air purifier in every room and smells like amazing of an aromatherapy space. I was able to get an invisalign bottom clear retainer impression for future proofing and extra added assurance on top of my bonded retainer repair. All within one hour which is fantastic as their office is well staff and works efficiently. Their paperwork are all very organized, easy to read and they give you a folder of the records to take one. They work with kids, adults and speaks Chinese as well. 10/10 would absolutely recommend them!

After a recent dental cleaning, my dentist voiced concerns about my bite alignment and recommended…read moreI consult with an orthodontist to see if I needed braces. This was disappointing to hear since I had braces as a teenager and diligently wore my retainers after my braces were off, yet some issues were left unresolved by my previous orthodontist. I heeded my dentist's advice, and I visited two orthodontic offices, one of them being Primrose Orthodontics. Both offices did confirm my dentist's concerns and that I would need braces. I ended up choosing Primrose Orthodontics for my braces treatment! Their quote was more affordable, and they also had newer, more advanced technology that the other office did not. However, what stood out to me the most was that Dr. Luu and his staff were very friendly and kind, so I felt at ease during my consultation with them. I just had my braces put on at their office, and the process was pretty quick (around an hour). After I was done, they went over some guidelines I needed to follow. They even gave me a tote bag full of goodies which was so sweet! I feel very confident I chose the right place to do my treatment, and I'm excited to start my braces journey with them. I fully trust that Dr. Luu and his team will give me that healthy smile I've been dreaming about!

Dr. Wong has been handling my children's orthodontic needs for the last three years, and I'm so…read morehappy we chose him as our family orthodontist. First, let's talk about the staff. They are amazing and always go above and beyond to help their patients. From scheduling appointments, rescheduling, and even dealing with insurance companies, they are truly top-notch, and I appreciate everything they do for our family. As for Dr. Wong, what more can I say? He is an excellent orthodontist, extremely professional, welcoming, and great at making my children feel calm and comfortable before their procedures. If you're in the SGV, East LA, NELA, or South Pasadena area and need an orthodontist, stop searching and call Dr. Wong.

First time here for my daughter's braces. Great team , excellent service, easy to make appointment…read more, Highly recommend.

This review is way over due! Both my husband and I have had the pleasure of seeing Drs. Frank Sy…read moreand James Sy for the last 2 years! In addition to being professional and warm, they always walk me through the procedure every step of the way. I also appreciate that they are flexible and was able to schedule me for Sat. afternoons. They took great care of our teeth, they didn't rush through the cleaning and were thorough with their job. So glad we found them!!

I had a wonderful experience with James and Alexander Sy. Orthodontics. Both Dr. And all the staff…read more are extremely patient, kind, and very professional. Throughout my braces treatment, he took the time to explain everything clearly and made me feel comfortable at every visit. My braces treatment went very well, and my teeth are now properly aligned. Friends and family have noticed a big difference and often tell me that my teeth are no longer crooked. I feel much more confident smiling now. I'm truly grateful to Dr. James Sy and Alexander Sy and the entire team and would highly recommend this dental clinic to anyone looking for excellent orthodontic care.

I had an excellent experience with my orthodontic treatment under Dr. Vivian Lee. From the very…read morebeginning, she was incredibly professional, detail-oriented, and truly dedicated to achieving the best possible results. She took the time to explain each stage of the treatment and always made sure I felt comfortable and informed. I really appreciated how thoughtful and precise she was throughout the entire process. Her team was also wonderful, especially Melissa, who was great at every appointment. She was always kind, organized, and made each visit smooth and stress-free. You can tell they genuinely care about their patients. I'm very happy with my results and grateful for the care I received. I would highly recommend Dr. Vivian Lee and her team to anyone considering orthodontic treatment.

I did my Invisalign today. Very happy, doctor and staff is very friendly and patient and answered…read moremy questions. Looking forward to have straighter teeth

I recently got 3 of my wisdom teeth removed by Dr. Conan Teng D.D.S…read more He is super friendly, fast, and efficient. I was nervous about the procedure but I was in good care. My son and I have been coming to 123 Happy Dental Group for a few years now and I really appreciate their kindness and great services. Dr. Maggie Zhou D.D.S. is incredible as well. Along with the receptionists and assistants, they are all very friendly, welcoming and patient. If you are looking for a great dental office for yourself or your child; please visit 123 Happy Dental Group. They give you peace of mind when it comes to the health of your teeth. Thank you 123 Happy Dental Group for keeping our teeth clean !!!

Amazing job by the team especially Dr Teng, I had my wisdom teeth extracted and it was a super…read morequick and painless process. Very professional and friendly. I didn't feel nervous at all with the y'all. Thank you!

This is the same Dental Office (Lotus Dental Specialist) in San Gabriel…read moreAs you can see other's reviews, bad and unprofessional services from Staffs, lack of skills and training, negatively advises brought to the patient I experienced the same issues as other patients did and shared their thoughts here, not surprised I will never come to this Nguyen Son, DDS-Lotus Dental Specialists again, realized that they only want to get profit (money) from your pocket and/or from your Insurance, ignoring what should be better for your dental or for your health They will refuse to serve and refer you to somewhere else once they see that they cannot get more money from you, don't ever expect they care about helping You better check out reviews from many others before considering to visit this office

I started going here and the service is great considering how big the buisness is. They offer a…read morevariety of services and have amazing staff to accomidate those needs. I did my invisalign treatment here and am now in post-treatment. The variety of staff are amazing. Some are super welcoming and help you feel included with the small talk, while others just silently do their work. I actually enjoy both types :) I have encountered some issues such as appointment mistakes but it was something out of their control. The front desk is nice and accomidating. An overall good place with skilled practitioners!!! Look forward to many more years here.

Dr. Niu is the best and has treated our family since 1996. We still go to him today. He took care…read moreof my father's teeth, did my braces, and now is my sister's orthodontist. I remember when he pulled one of my teeth out in our early sessions and said: "I'm not going to lie. This will hurt a little bit." I was in 6th grade at that time. Before seeing Dr. Niu, my prior orthodontists had often lied about pain level and claimed nothing would hurt. Dr.Niu is honest and direct with patients. You can tell he does this line of work because he genuinely loves it. He won't try to overcharge you for unnecessary services. Instead, he'll tell you exactly what you need and work on your teeth diligently. Thanks to his careful planning and excellent treatment, I won't need to pull my wisdom teeth out. He's great with kids and adults. When I have kids one day, I'll bring them to Dr. Niu's office. Would highly recommend!

After months of frustration dealing with this dental office, I feel other parents should be aware…read moreof my experience. My dental insurance has a $2,000 yearly maximum, so I am very careful about treatment costs and insurance usage. When I scheduled my son's appointment on March 5, I clearly stated that I did NOT want a cleaning. Despite that, the office still performed one. Since everything had already been started, I did not stop them. I was also told to wait for insurance pre-approval before proceeding with treatment. Later, I was shocked to see my insurance paid $620 for a check-up, child cleaning, fluoride, and 5 X-rays. The claim was processed on March 10. I followed up several times on 3/13, 3/16, and 3/18 requesting the treatment plan and pre-estimate because I had already confirmed with my insurance that the claim had processed. I finally received a response on 3/27. The office manager, Jenny, presented two treatment options with large upfront deposits because pre estimated come back $0. However, I only wanted my son's two front baby teeth extracted. Jenny told me I needed to pay a $300 deposit for extracting teeth O and P. I specifically asked twice whether the deposit would be refunded if insurance paid more than expected, and she confirmed it would. At no point was a deductible mentioned. I scheduled the extraction for April 2 and paid the $300 deposit. Insurance later paid the office $412.80 for that visit. On April 20, I called to follow up and informed them the insurance claim had already been paid and that I had resolved the previous pre-estimate issue. The front desk told me the $300 would be refunded once they received the insurance payment and that they would resubmit the pre-estimate. I called again on May 7 and was told the pre-estimate had finally been approved and Jenny would call me back the next day. After waiting two more weekends without a response, I called again on May 18. During that call, Jenny first said they would refund the $300 deposit but keep $100 for a deductible that had never previously been explained. She then discussed another treatment plan involving teeth L, S, K, and T and demanded a $1,430 deposit upfront without clearly explaining: * how much insurance would cover * which charges applied to which teeth I specifically asked about tooth #S because the dentist had previously recommended extraction due to my child's discomfort. Jenny shifted the discussion toward fillings and said the treatment depended on the dentist's preference to complete multiple teeth in one visit so my child would not need anesthesia twice. However, the explanation was confusing because the teeth L and S she mentioned were on opposite sides of the mouth. I then asked a simple question: if tooth #S was extracted and there was bleeding, could the dentist still perform a filling on adjacent tooth #T? She could not answer. Instead, she said extracting tooth #S would require a $150 deposit. I asked: "If insurance pays more than $150, will I get refunded?" Her response was: "It depends on how insurance pays." I then asked: "How much does insurance need to pay for me to receive a refund?" Again, she could not answer. What concerned me most was that she said she had worked there for 39 years, yet still could not explain the cost of a simple extraction or how refunds were determined. At that point, she said they would only refund $200 from my original $300 deposit because they were keeping $100 for the deductible, then told me to "go to another dentist because they couldn't answer my questions" before hanging up on me. I later went to the office to pick up my $200 refund check and copies of the X-rays. I attempted to speak directly with the doctor to clarify the treatment plan and costs, but another dentist, possibly the owner, instructed the office manager to simply hand me a treatment plan dated March 5. After months of follow-up calls, insurance delays, confusion regarding deposits and refunds, and constantly changing explanations, I was ultimately handed the same treatment plan created on the first visit -- without any updated cost breakdown or finalized insurance estimate. Insurance covered $1,032.38 and I paid $100 out of pocket, making the total $1,132.38 for a child's cleaning, check-up, fluoride, 5 X-rays, and extraction of two baby teeth. Others can decide for themselves whether that seems reasonable. As a parent, I understand dental work can be expensive and insurance can be complicated. However, patients deserve clear communication, transparency about costs, honest explanations regarding deposits and insurance payments, and respectful treatment when asking reasonable questions. Unfortunately, that was not my experience here.

This place is clean and nice. The staff are great and wonderful with kids. Everything works well…read moreuntil you have to see Dr. Wu. Dr. Wu does not have time to explain things to you. She is always in a rush to get out. I had a question that needed a bit of explanation. She handled it in a way that made me feel shameful for having a question. Also, watch out for their sales tactics, very subtle but very aggressive.

My 14 year old was referred here by her dentist for evaluation and consultation. She has some…read moredevelopmental disabilities that make appointments like this pretty stressful. Dr. Wu was incredibly attuned to our situation and offered us treatment options that would align with our family's needs and priorities. She also complimented my daughter's natural smile which nobody has ever done (outside of family) and really touched me. I left our consultation feeling so well informed and so supported as a parent. It was a really unexpectedly lovely experience.

I went through Invisalign treatment with Dr. Chris Chen. He is a professional in his field as he…read moremade sure to go in depth with my procedure. Dr. Chris Chen recommended me rubber bands to fix my bite when other orthodontist did not. My bite and teeth are perfect now. He will make sure to address your concerns while thoroughly explaining. Highly recommend his practice.

My pandemic puppy had chewed on my retainer and cracked it. I booked an appointment at chen…read moreOrthodontics just to have the retainer replaced. NBD, right? WRONG... HE tried to make it a big deal! It was the strangest interaction I've ever had with an orthodontist for the first time. As this is not the first time I've gotten my retainer replaced with the new orthodontist and I've NEVER had a problem with ANY orthodontist just taking the impressions of my teeth (upper) sending images of (or actual) my retainer to the retaining making company in Torrance and having it redone. But this "doctor" wanted to make a big deal saying he had to bill me just to take X-rays of my WHOLE SKULL , I have a nearby dentist I told him I could just email recent whole jaw x-rays to him. But no he wanted all new records this that in the third which is a complete crock of shit! This dude is a scam artist. I just got up and said thank you for getting my time and I got the fuck out of there ASAP! He wasted my fucking time like person in the dental industry has ever done before. And he said he didn't "wouldn't give me the same retainer" as if he handled my braces for all those years. It's ridiculous! All this because of my f'ing dog! If my dog didn't do this in the first place I wouldn't be going through ANY bullshit of dealing with these DUMBASS know NOTHING but think they know EVERYTHING wack ass doctors who don't listen to nor respect patients