We love them! Our puppy had a great day, they communicated with us half way through the day with…read moreemail and picture AND AT THE END OF THE DAY SHE GOT A REPORT CARD and it seriously was the cutest.

My experience with Becca and Laurie has been nothing short of excellent. They are very clear in…read morecommunication, attention to pups, have structure and safety protocols. I have a very anxious 6 mon old Laggoto Romagnolo and I asked them to help reinforce good manners as my pup and I work with a trainer to get these mastered. Dog Socialization is critical for him. He had a broken leg at 10 weeks old and could not walk or put weight on it for 9 weeks and so his start was a little unconventional in socialization. I know he gets his fair share of play and what puppy doesn't like play? Since I did travel for work a great deal and as Covid subsides, my travel will start to come back. My pup has stayed overnight and I feel super confident as a worried Mom that he is well taken care of during his stay.

This is the best place in Austin for doggy day care and boarding. The people are super caring,…read moreloving, and enthusiastic, and it shows in all interactions.My dog goes to day care as often as possible. Sometimes I've boarded her, which usually causes her to be reluctant the next time we go for day care. Not at Pups and Pals! She is so excited every morning! The daily schedule allows for group play and indoor rest. The staff evaluates the dogs' personalities, size, and energy levels before putting them in a group. Playtime includes best friends, lots of cuddles and kisses, pools in the summer, and always playscapes. They go out anywhere between 6-8 times a day, with breaks in their air conditioned suites. The building is super nice, very new, and the play areas have K9 grass that keeps their paws nice and clean. I especially like that it is hosed every night. BTW there's a groomer onsite! Just a heads up -- it's hard to see the marquis from the 1st street entrance. You really need to know what you're looking for! April and I give Pups and Paws 4 paws up!

We've been taking our beloved shelties (Leila and Olive) to Pups and Pals for 5+ years and we could…read morenot be happier. While nobody likes to board their pups, they make us feel like they are being taken care of and mostly importantly - loved. The entire staff is incredible and goes above and beyond. A shoutout to Karina, Erin, Tiffany, Dani who always make our ladies feel special while we are out of town. Thank you for everything and for being an example of how a business should be run.

We boarded our Mini Aussie for a night here while we were in town for a wedding…read more The resort was clean and well kept. The doggies get plenty of play time and were grouped by deposition and size. We even were texted a few pictures of her playing in the yard, by the staff. The boarding price was reasonable considering we were in the Austin area. We would recommend this place as our experience was beyond pleasant.

My dog has been going for the last two years for day care and boarding and she is just so happy…read morethere. I truly relax as Spruce is having the best time! Soon to be two dogs as we just got GSP number 2!

When my dog comes back from a few days at the Camp, he is beat! He's smiling and tired, and when we…read moreget home he sleeps for days! I really appreciate the communication Mark and his team have set up. Very clear and always followed set of rules. They also have an app which is very easy to use and helps me stay organized. This is my favorite dog boarding option in Austin.

Jumping thru many tiresome hoops. Representing as a top. Notch boarder. They were far from it…read more There was an appt. to inspect MY dog, yet upon driving out there they couldn't see me or let me into to see the facility....IT WAS DIRTY, AND THEY WERE UNCOOPERATIVE. Don't waste your time or your $.

Wow! Cant say enough about Kellie and her in-home doggy day care. She has been caring for my two…read moredogs for over a year now and they love her! If you want the at-home experience for your pets, where they are loved, have freedom to roam and rest and be cuddled, This Must Be the Place is their perfect home away from home.

Kellie has watched my pup for 3 years now, since she was a puppy, and I trust that she is safe and…read morehaving fun whenever she's with Kellie. Kellie is an animal-lover with a big heart and will love your pet like her own.

We have boarded our two dogs here many times, and it has always been a good experience…read more Communication is really easy before, during, and after boarding. We can trust that they take great care of our dogs, and love seeing the pictures they post daily. It's a huge plus that they have outdoor time for them everyday. Overall everyone who works here seems to love what they do, can't recommend them enough!

I boarded my two Aussies for a week at Pups & Pals and was extremely pleased with the experience…read more There was a trial day prior to boarding/daycare and at the end of the trial day each dog got a detailed report card on how their day went. I was happy to hear that the play groups are sorted by dog size and temperament to ensure that everyone would get along. The staff is so warm and friendly. You can tell they are dog people! I knew my boys were in good hands and it took a lot of stress of my mind while on vacation. I LOVE getting to see all of the pictures that they post daily on Facebook. Seriously they're so cute and funny - you can see the dogs personalities in the pics and to me that means they are comfortable and happy. Transparency was a big element for me to try this place out for the first time. They have published policies on their website about what they will do if your dog were to get hurt on accident and I really appreciated that. There is really nothing negative that I have found about this place! I recommend bringing your furry children there.

I will sue them…read more they did not tell me what was going on. they lied and said he was good. his paws are cut and have blood on them. They will confine your dog for hours on end without telling you or asking you.

This is our second time using a Camp Bow Wow franchise. After an amazing first time experience, we…read morehad to return. Camp Bow Wow did not disappoint. What's great about Camp Bow Wow compared to other doggy daycares: no prior reservation needed, clear doggy cams, and break rooms for chill time! Camp BowWow has easily accessible indoor and outdoor playrooms. This allows your pups to run free and not be confined, which is a HUGEEE PLUS for us! At our last daycare, they were anxious, scared, and had slobber all over them. This time, happy, excited, and absolutely no saliva on them! We have 2 anxious boys who have different needs: one needs his naps and alone time, while the other needs to be with less aggressive dogs. A few notes: one day of daycare runs for about $26 (per dog), the location is located in an inconspicuous location, & in addition to the usual spay/neuter requirements, a quick release collar and nametag must be on your pups upon entry.

I'm hoping this review saves someone else the time and money…read more Our usual boarding place was full for the holiday, so I reluctantly looked for alternatives. When I called to schedule an evaluation, the manager (Jennifer, I believe) strongly encouraged me to go ahead and book the holiday dates. In hindsight, this was likely just to secure our money (more on their refund policy in a moment). I specifically asked if my deposit would be refunded if my dog didn't pass the evaluation and was told yes. What was not made clear to me over the phone: they do not issue refunds. Ever. They only "credit" your account for future services. I wouldn't mind this if I were already a client, but I've never sent my dog here, and at this point he hadn't even been evaluated. About an hour after booking the evaluation and boarding (and putting down deposits for both), I found reviews on Yelp and Reddit, and a news article, stating that a dog had died here due to alleged negligence about a year ago. Out of safety concerns, my partner immediately called to cancel everything. Only then were we fully informed of their real refund policy and told that our $600+ deposit would not be returned, but instead would sit as a "credit" on an account for a facility we would never send our dog to after what I learned. And when we brought up the incident, the business placed the blame entirely on the dog owner. Let me be clear: I am not posting this because of my safety concerns or the alleged incident. I'm posting this because I truly feel we were scammed. They intentionally avoided explaining their refund policy over the phone to secure payment from us. I feel completely taken advantage of. The Acre never clearly disclosed their refund policy when speaking to me and made no effort to ensure I understood it before booking. If you're considering the Acre, please make sure they provide full, upfront transparency around their refund policy before you hand over any money. This entire experience has been an absolute nightmare. And no, my credit card company was not able to dispute the charge.

Our dog was found dead roughly two weeks after escaping from The Acre. This is not a safe place to…read moreleave your pet. Dogs can't tell you what happens when you're not around. We are responsible for speaking on their behalf. I was a customer of The Acre over the course of the month of June 2024. I chose them based on their google reviews, followed their suggestions for onboarding, and ultimately lost our dog due to my decision to place her in their care. My experience with the staff at The Acre has been distressing. They have proven to be more concerned with maintaining their rating on this site than they are with admitting and correcting the wrongs that ended my precious dog's life. Barret and Madelyn (who run The Acre) have not been able to tell me when Wendy went missing or from where on the property. They have placed the blame for this event on an anonymous scapegoat, shirking any responsibility themselves. I believe that every action they've taken to find Wendy has been in their own self-interest, informed especially by the way they are handling deeply justified, relevant, and necessary criticism of their safety protocols. Need I remind you, my dog is dead and they were the last people to see her. If I were them, I would not spend my energy attempting to hide this fact from the public, but working to drastically raise the standard of safety at The Acre. They put on a good show, but that is all it is- a show. It is my strong opinion that The Acre is not a safe place to leave your animal. I wish desperately that I had taken a more critical eye to this place and the people who run it before leaving my dog with them, and I beg you to do the same.