I never ordered a single photo from my son's senior photo shoot, and I blame that all on this pathetic excuse of a company. They charge outrageous prices for single photos/digital images, as well as photography packages, which should be a value.. We are NOT a low-income family; however, the prices they charge are disgusting. Their cheapest package was in the 200 dollar range and that included just one pose and 3-4 photos. I call that highway robbery! If I think they are overpriced, I can only imagine what people from a lower income bracket feel when they just want to remember their child's senior year but cannot afford it. They keep emailing you telling you, "This is the last chance to order your child's senior photos..." but then they do not even offer a cheaper price or a coupon to just get a few of them! I am also going to voice my opinion about this to the school and the district because they clearly chose to use this company at the high school level when they use another, much more affordable photo company for all of the schools below grade 9. Lors, do better. I will be taking my child to JCPenney myself and getting my own, affordable portraits taken to avoid getting ripped off by sheisters like you. read more

Our school switched to this company this year. It's absolutely terrible. They took one photo -- it turned out bad (both of my kids photos turned out bad). You couldn't snap a few so parents have some choices?! Not even going to mention how overpriced it is and the terrible background options. I have great photos of my kids every year from the prior company and now this. Hope we switch back next year. read more

This is the most disappointing school photography company ! While throughout your child's school years with Lifetouch ,or whatever company your school may use , there are always some options for those less fortunate to still be able to purchase a photo memory of their child. However, when they become seniors Lors is the company of choice making it impossible for some to afford any pictures at all! It is very disheartening to say the least. No discounts or even free shipping are ever available. I have missed 3 of my children's senior years , and I guess I am once again forced to miss out on my fourth childs. It is such a special time in her life and I am very upset that they do not ever offer any way for some folks to make this possible! Shame on you read more

Why does a school photographer only give one pose to pick from? And then force us to buy a package before you can "unlock" single poses. WTF This is a scam, and I'm appalled out school has picked such a ridiculously limiting unprofessional company for our kids photos. I can only imagine they are getting a bigger kickback- all at our expnse. Hell there isn't even contact info for the company on teh order page, I had to search them out. That's a sure sign they don't care, nor want to deal with their unsatisfied customers. read more

Way over priced for the quality photo they take. Each grade level has different prices as well.

Outrageously expensive and no way to downsize a package. Which my son's high-school had never switched to this company for this year's senior pics. It's awful! read more

They have never taken one good class picture of either of my children. And why only 1 picture with multiple backgrounds. if there's no good picture to choose from the background, doesn't matter.. try a few different poses. read more

Pricing is WAY too expensive and pictures were not the same quality as prior companies our school used.

Way too expensive, horrible photos, horrible quality photos, horrible website. I wish our school system would use another company

Just paid for my daughter's Senior photos, $250. The photos I got were very very low resolution on 200kb. Very disappointed in the quality for price... read more

Very low effort and borderline incompetent photographers. Company overcharges like crazy. 3 digital photos are $240 for senior portraits. Just for the photos to turn out bad, mind you. They can't edit. They blended what was obviously my hair into my neck one year. Just horrible. read more

If I could give 0 stars I would. My son's photo looked like a sad-faced mug shot, so we rescheduled for another photo. They would only allow two tries the second time and yelled at him when he asked for another shot. That photo was worse. I called to schedule at the studio, and they gave him two more tries, but he was too nervous to ask for another, as he saw a dimpled shadow on his chin. When I saw the photo, there was a black dimpled chin. He does not have a dimple. I emailed the studio and offered to pay for a reshoot so he would not be embarrassed by this photo being placed in a very expensive yearbook at $135. I said that if he could not schedule a redo, then he may opt not to have his photo in the yearbook. I was not rude, but frank and very polite, and stated I am not typically a picky customer and would pay for the reshoot. Ms. Sanchez said no, we touched up, the photo, and this will be the one we are using for the yearbook. My son is usually very photogenic. This photo looks dated, and I was shocked by how rudely we were both treated. I did not contest him being placed in the yearbook for fear that they would make it worse, perhaps adding horns and a big nose, and adding him to the yearbook anyway. Honestly, the quality was horrible, and the images looked like retro pics from 1970. I would never recommend them and hope his High School, Roselle Catholic, reconsiders using them next year. read more

I am so tired of this company (who hasn't even touched their FB page since 2019) ripping you with their very high prices for Senior photos that always look like shit. I am a professional photographer and this place should be closed down for the lack of professionalism. They have horrific photographers that don't know what to do with kids. read more

The photogrphers do not know what they are doing. I guess this company hires anyone who can just click with the finger. My daugher's graduation picture were so expensive. The photographer could not tell my kid to look up more nor fix the glasses. The retake was a 50 dollar charge. So we got stucked with bad pictures. I would not recoment this company to anyone. Al read more

I really wish Yelp would allow 0 stars, 1 star is far too much positive review for this company. This is the 2nd time in 3 years that I have had a problem with Lors Photography while ordering pictures for my twins. (Son & Daughter) Long story short first time I paid for two packages and only received one. It took almost a full year to receive the right package because 3 seperate times they sent the same wrong package. This most recent time i ordered the digital package for my twins. Instead of actually reading the names on the order form they mailed my son two digital packages. Which dont even make sense...who in their right mind would order a digital twice for the same person? I now have to find a way to contact them to receive my daughters to be sent out. read more

Our school district hired this company to do the school pictures this year. I am shocked the photographer took the pic of my high schooler with her eyes HALF WAY CLOSED! I would definitely not recommend this company. read more

Had an issue with an order and Nate found out what happened and resolved it quickly. Received my daughter's school pictures within a week. The picture quality was great! read more

Just wanted to say "thank you" to Nate and Lors Photography!! I received my daughter's graduation portraits within a week of ordering. Loved them so much...and the quality was phenomenal!!! I called Lors and got Nate on the phone...expressed how happy I was and he was enthusiastic to assist me with an additional ordered. I have seen senior portraits that friends had done with other studios...and I must say Lors by far surpassed my expectations!! So pleased!!!! Again, a special shout out to Nate Maslow for his assistance & professionalism! read more

Over the last 3 years this company has handled my son's school pictures, they have messed up my order every. single. year. and left my chasing them down for MONTHS via email and phone calls in order to retrieve my order. read more

I would give the customer service person I spoke to today 0 stars if possible. She tried to gaslight me for saying the transaction didn't go through, and asking if there was anything else they could do about it. She was surprised to hear I was upset that I actually wanted her to do her job. So glad to be done with the school system and never have to deal with this company again. I wish NJ schools found another company that was cheaper and has better customer service. read more

Nate Maslow was super helpful and helped answer my questions and get my order completed.

Ridiculously overpriced. $270 to DOWLOAD just 4 photos is absolutely insane. Complete rip off I'm not having any retouches or anything you snapped a photo you think that's worth almost $70 just to download one? Get out of here. Save your time and money. read more

Wonderful customer service! Nate truly went above & beyond! A++ thank you for being empathetic and caring. Lord photography is top notch!

I am currently trying to get a refund for an oder they canceled. I am not sure why they do not respond to emails. If I get someone on the phone, they will tell me that they will refund my order and email me a confirmation, but they do not. It's ridiculous and honestly comes off as scam like. I think I will follow up with both of my children's school districts to highlight why it might be wise to go with another local vendor. Hopefully, they can make it right and I can update this review. read more

I was looking for my brother's​ graduation photos and out of the two giant folders they had I only found ONE photo, the quality is not there, you cannot even see his face. The angles they used for graduation pictures were horrible they probably just rushed the photos and didn't​ even take the time to edit them. The fact you have to spend so much money on​ garbage digital photos suck. read more

ZERO STARS!! This company is the worst! School photos were taken August 2023, received Sept 2023. My child wears glasses and a glare is always to be expected however this year the glare was so bad you can hardly see my kids eyes. I called immediately seeking resolution. The first call the rep took my information and said they will get back to me. Waited a week, no response from them. Called again, the rep Nate, said they will have the glare removed free of charge, they will email the proof for approval in about a week. That was October 10th, 2023. Today is October 19th and I've received nothing. I called them and spoke with a less than pleasant female rep who told me they have thousands of emails, complaints, etc to deal with and that I will be contacted when they can. I wasn't accepting this. There's no reason it should take this long to address. She hung up on me. I called back, this is now my 4th call, requested to speak with a manager. I hear in the background the female rep say "AGAIN?!" I was screamed at by the rep I believe his name was Brad, who said "I WILL GET TO YOUR PICTURE WHEN I GET TO IT!" And then he hung up! I was very taken aback as this is not how normal people treat paying customers! I am not asking for anything ridiculous. I just want their error and lack there of corrected in a timely manner. Clearly this isn't going to happen so I have filed a dispute with the BBB, left bad reviews on every outlet I can, called the schools BOE to make them aware and disputed the charge with my financial institution. I will never ever order anything from this horrid company again. I really hope the school goes back to LIFETOUCH bc LORS PHOTOGRAPHY LLC is trash. They need a revamping of staff, training in ethics, etiquette, and maybe consider dissolving the company. I will not stop until I'm heard and judging by the numerous complaints and poor reviews it's a good chance the school will not be using their services anymore. D- rating on BBB btw. Karma is coming!! read more

If I could give them a 0 I would. Nobody picks up the phone. emails are never answered. I have been emailing them since the middle of my son's junior year he is in the middle of his senior year now and still no response. not to mention the 30 times I have called and the 2 mail I have mailed to them. Its ridicules. read more

RIP OFF!! Year after year they charge ridiculous prices for photos you could take on your phone. $85 for an 8x10 is the cheapest thing you can buy. read more

They over-charge and under-deliver. If you can avoid using this place, please do so. Charged $50 for four 600 kilobyte photos delivered via email. Robbery! This was in addition to the $300 charged for traditional physical photo package. read more

Lors photography doesn't allow you to buy individual sheets, only packages, and charges a fee for ordering after picture day. lifetouch never does that), and my daughters school always used them every other year. They also don't seem to upload the proofs so you can see the pictures before ordering the packages. (If they do, it's taking a LOOOOONG time) if you work for a school and are in charge of selecting the photography company to use, this one isn't it. stick with what's tried and true read more

I would not give this company any stars, but it won't let me write anything if I don't . Horrible customer service and they lie.

If I could give them zero stars I would! What a horrible experience. Neither one of my kids liked their school yearbook photo. On the day of pictures, my son asked if he could get his photo retaken and the girl said no. I called up Lor's photography and asked them when they would be coming back to my children's school for retakes and they gave me a date of Nov 1 which I wrote on my calendar. A few days before, I contacted them to confirm that they would be coming on that particular date. I was informed that they were just at my children's school a couple of days prior. I was shocked because when I had originally called they told me Nov 1. The girl tells me that the date that they gave me was for senior retakes and they were by appointment only. How am I supposed to know this? They never asked me if my kids were undergraduates or seniors. Then she informs me that I should have received an email stating the undergraduate picture retake day at their high school and to check my spam. (I did check after we hung up and there was nothing from Lors in my spam). Anyway she told me that there will be retakes at the studio a day in November and they will send me an email. I said how do I know I will get your email since I didn't get your other one? So she took my name and phone number down to call me. I called the studio today on November 14 to find out if they decided on a retake date in the studio yet because I didn't want to miss it. She informs me that the undergraduate retake day was Friday that just passed. I was in shock. I said nobody called me!! You were supposed to call me! She said "ma'am I didn't speak to you." I mean she didn't want me blaming her but you have to take responsibility for your place of business. I never even got an apology. I said what am I supposed to do now? I said neither one of my kids like their yearbook photo and I spent over $100 on photos that they won't let me put up on the wall. I asked to speak to a different department that does the scheduling and she said I cannot. She really didn't have much to say only that if there were any studio retake dates coming up she would call me. I don't have much confidence that I will hear from anyone from that studio. It's terrible customer service. They are severely incompetent. They make mistake after mistake and don't take responsibility. I really wish that the high school would stop using this company. It's absolutely terrible. read more

This is my first time reviewing anything but I feel like I need to warn people. DO NOT WORK WITH THIS COMPANY! I am a senior in high school. Lors was hired to take yearbook photos and photos for my classes prom. When the prom photos came out, I was disappointed to see not one photo of my friends and I. All I received from that night is 4 magnets of the same blurry photo. As for the yearbook, the photo selected was not the one I choose for the book on the website. I am incredibly disappointed. I would not be surprised if my school stopped working with this company. It is not worth the time and money. AVOID!! read more

They are awful! First, they sent an email saying "pre-order" pictures which I would have done if they provided the login code info. Then, picture day happens, they misread the credit card number and I get a letter a MONTH later saying to MAIL in a check. Everyone else has pictures and I have a note saying to mail a check in! I emailed LORS three times, left a message and have been placed on hold over 40 minutes all trying to pay for pictures taken two months ago. They're unresponsive and awful. read more

Horrible customer service.. emailed 3 times.. called another 3 times today.. nothing! Not happy with senior portraits at all.

I would give this business zero stars if I could. I sent in my payment for my daughter's pictures over yes a month ago and haven't received anything. I sent about 6 or 7 emails. No response. I have called about 6 or 7 times. No one picks up the phone. I had to choose the phone directory option for school admin and finally someone picked up the phone but she couldn't help me. She swore she would get someone to call or e mail me back. Nothing . My next step is the better business bureau and make a complaint and then the school so they know what kind of business they are dealing with. There is no respect for their customers. read more

I would give them 0 stars if that was an option. My son took the retakes over a month ago we're a month ago and I've been trying to reach them multiple times via phone, email and even tried Facebook messenger. No answer via phone. email, a supposed supervisor named Austin, emailed me back saying that it was going to be fedexed and to my surprise, not really, it was not fedexed. It is now over a month later and I still do not have my pictures a pictures. I normally do not bother posting or reviewing but at this point this is ridiculous since I've already paid for them. I hope our school goes with a different company next year because I will sure not order from them ever again. read more

I spent a lot of money on pictures of my senior daughters. The envelope arrived in the mail and it was filled with some random girl! I understand mistakes happen, but I sent MANY emails and left MANY messages after being sent to voicemail after being on hold for over 15 minutes. No response. That is dispicable what awful customer service they have. Also, when ordering, I asked if I could combine my twin daughters' pictures and just puchase one bigger package and they gave me this whole thing about how tech has to combine the packages and it takes about a week and they would email me. When I didn't hear anything for 2 weeks, I called again and the woman said, no, that's not a thing, you can just place the order on the phone. One person doesn't know what the other is doing. Terrible. I wish our school district would stop using them. read more

If I could give Lors a negative star I would. I have never dealt with such an unprofessional company. Their customer service is terrible. Customers spend a lot of money on photos and expect to get a little respect. Lors might want to get their act together. read more

Good luck getting help/support via phone or email. I've emailed different email addresses and called NUMEROUS times on several days and never get through on the phone, and never get an email response. Ever. Maybe they are always having "a period of extremely high call volume" because so many upset customers are on hold trying to get through... read more