Easily the best dentist i have ever been to. Extremely thorough. Went over everything and then…read moresome. I cant remember her name, but the blonde assistant (the one that did the actual cleaning) was awesome!! Great personality and did an awesome job. Dr. Valente came in after to go over everything and answer any questions. Definately the best experience i have ever had at a dentist. Highly recommended

Dr. Valente was my dentist for awhile and I paid her a lot of money since I had double dental at…read morethe time, I now think she just saw dollar signs in my teeth. All I kept asking for was white teeth, she did the procedure TWICE, they are still not white. She'd ask her assistant what colorant should she use when my mouth was numb and full of metal. I thought the 2nd time when I stated AGAIN, all I want are white teeth - NOPE. What a waste of money and pain for nothing. Guess someone has to pay for all her assistants, I tried twice. When I complained again, i was told come on in and she'll see what she could do. I can't afford another "try". All i have to say every day when I look in the mirror is "WTF !! " why should I trust her a THIRD time when she could not do it as requested TWICE? I THOUGHT SHE WAS A PROFESSIONAL? Was I wrong !!!

This is a GREAT dental office! From the receptionist to the hygienist to the dentist it was a…read morefabulous experience. The hygienist took extra care with my x-rays after I told her I gag easily and did a wonderful job. Dr. Kotin was extremely thorough taking his time to examine every tooth carefully and only recommended work that was necessary. He was excellent at explaining his findings in a clear and understandable way. I recommend him highly.

From the owner: We are a general dentistry practice treating people of all ages in a friendly and professional…read moremanner. Our goal and mission is to help people have a healthy and attractive smile. You can trust that we will have your best interests in mind at all times. Making you feel at home in our practice, ensuring your comfort and customizing your care to meet your desires are our priorities. Our mission is to provide patients with the highest quality dental care available. Your first examination visit with us is planned to thoroughly understand your concerns, hear about difficulties with treatment in the past, and to find any signs of disease that can become a problem with your health or the appearance of your smile. Many people are pleasantly surprised with the thoroughness of our examinations. By seeking causative factors underlying a problem, future problems are often avoided and the care we provide can be longer lasting. Please call for select Wednesday availability

Read it please , I had read many reviews saying this dentist was terrible, but I still decided to…read moregive them a try -- and that was my biggest mistake. The dentist and the staff were unprofessional and rude. I regret not trusting the reviews, and I definitely would not recommend this place to anyone. Even the most who give him and his clinc 5 stars , they are his friends and family. If u just walk in you can easily figure out what im trying to say , i wonder how such clinc still at business , just SCAM!!!!!

Absolutely horrible experience here. I went in for a cleaning, X-ray and to have some work done. I…read morewanted to make sure my teeth were fixed just in case my insurance ran out (which I thought was over a month from the day I had my appointment. My insurance was never cancelled, though and I still have it). As I was getting the X-ray and the tech asked me why I was there- I told her. Donna, the Dentist's wife and billing person, overheard this and started going on a RANT out loud in the office about how she didn't want me to have any treatments done, that I needed to leave and talking about my insurance. This lady was speaking LOUDLY about my personal information. I had no idea, as I was receiving my cleaning, that she was even talking about me. I just remembered thinking "how unprofessional and rude". She comes in, very gruffly and informed me I would not be getting any treatment and sent me on my way. Just like that. Fast forward to today. I asked for my X-rays over the phone and she refused to give them to me without me paying $25 for a copy (mind you- the receptionist had already emailed me a copy of the first set). She said it was against the law to email them. Fine. You want to make a quick buck. I get it. She IMMEDIATELY calls me back and starts bad mouthing Webster Dental, telling me not to go there and how they have multiple lawsuits because people have gotten their teeth damaged. I said "Ok. Thanks. By the way- I just found out it's not against the law to email X-rays....." Before I could even FINISH she starts yelling at me! SCREAMING at me that it was, in fact, the law. K. Got it. I let her know that her unprofessionalism is the reason I would not be going back. Needless to say- I'll be paying to get the rest of my X-rays on Friday and never returning. I will absolutely make sure others know of my experience. So if you DO decide to go and you've made it this far into my review- good luck and I hope you enjoy your visit more than I did! I've enclosed two snapshots of how she responds to guests on healthgrades.com. *update- she stole my money for the X-ray her tech had already emailed to me and will not give me the bite wing X-ray I requested. She says she cannot print those and will not give me the original. Even though I signed a paper allowing Webster Smiles to ask for any files they needed- Donna will not give them. When the receptionist at WD called- Donna SCREAMED at them and hung up the phone! WD called back and Donna told them if they called one more time that she would call the cops for harassment. She also told me she was calling the cops on me as well. We couldn't have been nicer to this woman! Absolutely crazy how she treats customers

Dr. Colin Gartner was amazing. I couldn't be happier with the awesome job that he did. Also, the…read moreentire staff was great. His assistant whose name I can't remember, was also great. So, I couldn't be happier and highly recommend them. In addition, they put me at ease and made the experience very low on the stress scale.

The office manager Joe was horrible and made excuses for their own mistake. I had been a patient…read morefor over five years and on this appointment Joe had the nerve to ask me to leave and refused service because I didn't have a list of current medications which they never mentioned I needed to have before appointment and I drove 40 minutes to get to. I explained that my meds hadn't change from what was on file but would not accept. then told me it's my fault for not carrying a picture of my meds not his staff. Joe treated me like a child embarrassed me front of others. I have anxiety already of dentist which is in my file and this is how they treat a patient and human. So sad this office has gone downhill can't keep help always someone new. Oh and he had the nerve to call me hostile because I was upset

Early November, my husband was fitted for partial dentures then had 7 teeth pulled. The partials…read moredid not fit correctly. He went back there 3 more times to have them adjusted. They had him make appointments every time. Two to three week wait. They should have taken him in the day he called. A month ago while at home just watching tv, the upper partial broke. Another three week wait to see the dentist. A new partial was fitted and ordered. Tonight he left work early to make his appointment only for the dentist to open the box and see that the replacement partial is missing the clasps. Why didn't she open the package to check them out before the appointment? Now he waits again for the new partial to come in. Let's see what adventure this one brings him.

How can you operate a dentist office when you only have a dentist in on Tuesdays, Thursdays and…read moreevery other Friday. Nothing like when Dr. Zajac owned the office. So disappointed. Such poor service. My husband had a crown being made there. It was a month before it came in and it was made wrong Did a second impression, two weeks more and the crown still didn't fit. The dentist said if it doesn't work call again on Monday (no dentist in on Monday) in the meantime his mouth is getting sores and he can't eat because it is so wrong. The dentist should never have dismissed him when the crown was so wrong.

Tried to cancel appointment last week during the severe ice storm and the receptionist told me she…read morewould pass the message on to the office manager when she arrived , it was 9:15. I then called the office manager at 10:30 and she approved the cancelation , and said she also had a hard time getting there because of the weather. She the gave me an appointment for future date . Several days later I received a bill for $100.00 for not cancelling on time. Called the office and manager would not answer. I then read there reviews and should have looked elsewhere after moving to Charlton. This place is awful, read the reviews.

I was charged for services that were not done and when I contested I was told that they would look…read moreinto it and call me back. They didn't. This happened two more times and still they never called me back. Then they referred my bill to a collection agency. I am still trying to get the charges removed.

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This is the best Oral Surgery office ever. Not stuck up, easy to get along with, reasonable prices…read moreand fabulous staff. The Doctor is kind and friendly and there wasn't any pain (went to sleep). If you need a tooth out in Worc County, this is the place

This is an absolutely fantastic place to bring your children!…read more They have an indoor play area with slide, games, toys, everything to keep your little one's mind off the fact that they are in there for the dreaded "dental work". My daughter had two teeth pulled and a cap on one of her molars. They administered laughing gas, calmed her nerves with jokes and checked in on her regularly. I was able to sit with her and even give her a little foot massage while they worked. How FAST they were! I sincerely wish these were my providers because my child felt no needles (she was given two and SWEARS she had zero), and they were done with everything in 15 mins. The only reason for 4 stars instead of 5 is that I was given no communication as to what color her cap would be. It's on her first molar so when she smiles- she now looks like a pirate jack-o'-lantern with her silver fang gleaming in the sun... Either way- this will be our dentist for a long while, hopefully!! Your kiddos will appreciate you looking for a dentist that caters to children. Definitely a staple in our community for The Littles!!

Went here for a couple years for cleanings for my kids which were fine. They were able to treat…read morecavities using gas and it was a good experience until we were told my oldest needed braces, and we went in for a consult. The took pictures of her teeth and said that insurance would take around a year to get approved, but we should call them back if we heard before or we could pay before and hope for the best. They also quoted an amount that I thought was very high for phase one of braces. We never heard back from them but decided to get a second opinion on the braces. The second place agreed she needed braces but quotes a much lower price, said insurance would only take a short while to approve and we were able to get her in braces that day. We went back for a cleaning for her a few months later...they asked us why she had braces as she didn't need them yet?? so strange since they were the ones that told us she needed braces to begin with. At that same appointment they told us our younger daughter needed a crown and multiple cavities filled. We again went for a second opinion and low and behold no crown needed. All trust lost at this point, and we will not be back.