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    Karen Robinson, DMD

    5.0 (2 reviews)

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    Great Expressions Dental Centers Auburn

    Great Expressions Dental Centers Auburn

    2.3(25 reviews)
    0.3 km

    I had a great experience here! I went in for a cleaning as a new patient and the person working the…read morefront desk was very welcoming and helpful. Lily the dental technician was really sweet and gentle during the cleaning and explained everything thoroughly. Dr. Saha was also great.

    I am posting this to share my experience & to hopefully…read moreprevent others from going through what I am presently dealing with now. I must preface the following by saying that I do not take relaying this type of info lightly. & it is not based on assumptions or rumors, interpretations or misunderstandings. The following is based on indisputable FACTS. Great Expressions Dental in Auburn. They've blatantly LIED on numerous occasions on various things. Claims. Billing. Procedures. I had been going to them since Sept. as a result of an emergency dental situation, & had gone to them several times thereafter. I never had an issue prior to this. I need(ed) extensive dental surgery. In January I had a consult with the oral surgeon, who stated I needed 2 bone grafts before other procedures could be done. My jawbone was "in good shape, just too narrow for implants." On that day (& on prior visits) I had been reassured by several people (dentist, billing clerks) that mostly everything would be covered. Remember that. Then on that same visit I was given an itemized printout of what I would owe, (out of pocket) - IF for some unforeseen reason my insurance denied my claim(s) for my pending surgery etc. Over 10 grand. I booked the appointment & checked with them periodically to see if they had heard from my insurance agency. "No, not yet." Then the DAY BEFORE MY SURGERY they called to tell me it was denied - & that I would need to pay the FULL AMOUNT the day of my surgery, regardless of the fact that I would only have a portion of the work needed to be done on that day - in order to proceed. THE DAY BEFORE. (Totally premeditated.) Shocked & in disbelief, I still kept the appt. I called my insurance agency right after that to let them know that I would file an appeal - & was told G.E. NEVER FILED A CLAIM FOR MY SURGERY or for other pending procedures. I immediately called my dentist's office - & literally had so much smoke blown up my ass - that I bet my lungs had actually turned black. The manager I had spoken with immediately took a defensive stance - & said my insurance carrier "recently changed their guidelines" & they knew that what needed to be done wouldn't be covered. So they never filed. Then a minute later she said "& when we submitted it, & it was denied..." I said hold up! You JUST SAID that you did not even file a claim, so how could it have been denied...if you never filed it????? SILENCE. I followed that up with - & when I've called to check if you've heard from my insurance, I was repeatedly told "not yet." I caught her in several more lies, which rendered her speechless again. THEN she said how they treat 50-60 patients a day, & that they just "don't have time" to file claims for everyone. I investigated further & called my insurance agent - & was told that they did not change anything to my policy, no guidelines were updated & if anything had in fact changed - I would've received a letter in the mail. Manager at G.E. tried to smooth things over with me by saying she would file the claims for me immediately. Too little too late. Cancelled surgery & let them know I'd be taking my business elsewhere. Totally disgusted. Thee most deceitful & unethical people I've ever dealt with in my entire life.

    Karen Robinson, DMD - oralsurgeons - Updated May 2026

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