Went in for a biopsy. Mrs . Trisha , & Mrs. Ericka were very sweet. They explained everything…read moreclearly and they made the process feel so much easier. Erica was holding my hand while the doctor did the procedure. He also did a great job. I was anxious before getting the procedure done but it went very smooth. Thank you so much God Bless!

This review is looooong overdue, but I just have to say that I am so impressed and pleased with UMI…read moreGardena and especially with Tricia (Patricia), who is incredible. I was extremely worried about getting a biopsy, and all the other places I had called didn't have appointments available until months later. But Tricia put me on the Waitlist, and I was able to get a spot almost immediately! She took such great care of me, and really assuaged my fears. Erica, the ultrasound tech, was so friendly and helpful too, and Dr. Richard was not only highly skilled, but also very personable and calming. Can't recommend them enough!!

I must start by saying I was hesitant because of the reviews, but since it something I really…read moreneeded to get out of the way I was just hoping for the best. I had an appt for one type of image, which was easy to schedule and scheduler was helpful. X-rays are walks in, I arrived early and called back right away, and was also able to get an x-ray with no wait. I do recommend going as they open, buy the time I left around 10:30am they were busy. The entire staff was very polite and helpful, Gaby the ultrasound tech was super sweet and helpful during the process. Just like any office these days, patience is key. I understand frustration, but I didn't get that from this office.

Terrible Appointment Management, Unprofessional Staff, and No Accountability!…read more I had a bladder ultrasound scheduled for October 8, 2026, at 8:00 AM at UMI of Torrance. On October 2, UMI left me a voicemail saying no technician would be available and asking me to reschedule. However, on October 4, I received a text asking me to confirm my October 8 appointment. I replied "YES," and received the response, "Your appointment has been confirmed." I continued receiving messages on October 5 and 6 asking me to complete preparation forms. On October 7, UMI again confirmed my October 8 appointment at 8:00 AM and instructed me to arrive 30 minutes early. Even on October 8 at 8:06 AM, their system was STILL sending me appointment preparation instructions! Naturally, I believed the staffing issue had been resolved. I drove approximately 15 miles from Long Beach to Torrance, taking 35 minutes in morning traffic, and arrived at 7:50 AM. Two female front-desk employees appeared to be eating breakfast. They asked whether I had drunk plenty of water. I said no because nobody had instructed me to do so. They gave me water, which I drank. ONLY AFTER THAT did they check their system and tell me no ultrasound technician was available! If my appointment had been canceled, why were they preparing me for the examination? One employee said, "I left you a voicemail." When I explained the multiple confirmations I had received afterward, she replied, "Those messages were sent by the system, not by us." Seriously? What kind of excuse is that? Does she believe the clinic has no responsibility for messages generated by its own scheduling system? Instead of apologizing, she appeared to shift responsibility to the system. I received no apology or acknowledgment of the inconvenience. I found her response extremely unprofessional and lacking in basic common sense. I seriously wonder whether UMI's business owner and upper management know how poorly this facility is being operated. Do they know their system continues confirming appointments when no technician is available? Do they know staff begin preparing patients without verifying whether the examination can proceed? Is this how the business owner trains employees to handle patients and complaints? Is blaming an automated system instead of accepting responsibility considered acceptable customer service? Who supervises these employees? Who is responsible for correcting the scheduling system? Is this the level of professionalism and patient care that UMI's ownership and management consider acceptable? I unnecessarily drove approximately 30 miles round trip, wasting gas and valuable time. I am requesting $20 reimbursement for this unnecessary trip. My request for reimbursement is not about the amount of money. It is about accountability, professionalism, and respecting patients' time. I expect a medical imaging facility to employ competent, professional, properly trained staff who understand appointment management, communication, and accountability. Patients deserve better than the careless and unprofessional treatment I experienced. I still intend to return for my ultrasound examination and expect to be treated professionally. I welcome a response from UMI's owner or upper management explaining how they will address these failures and my $20 reimbursement request.

Dr. Kian is by far the best chiropractor I've ever had. Unlike the previous chiropractors I had…read moreseen, he took the time to teach me about biomechanics and how exactly my bad posture/stretching habits negatively affect my spine and body. He also taught me numerous exercises and stretches to prevent further back aches and injuries. His adjustments were very effective, and he always made sure that I was doing ok before proceeding with further adjustments. If you're looking for effective treatment from a chiropractor who is very friendly and truly cares about his patients, I highly recommend Dr. Kian.

I called multiple times on different days to try to make an appointment. I made an appointment…read moreonline and provided both my email and phone number but never got any confirmation. I called to try to confirm and left a voicemail but no one ever picked up or returned my call. How can a place run like this?

All of the above mentioned was great except no written summary to give to my primary of why I was…read morethere, and what service was provided to me there.

Well, let me say how wonderful our experience went with PA Kyle Ramos. My mom had severe pain so we…read morewent to United Urgent Care close to her home. The office staff quickly checked us in and made my mom as comfortable as possible. PA Kyle was respectful and his bed side manner towards my 90 year old Mom was warm and caring. He patiently explained test results, prescriptions and made sure we were all set for follow ups with my mom's GP. The staff and office personnel are efficient and courteous. If you have an urgent medical need, go to United Urgent Care in Carson.

Came in for an abdominal ultrasound which my gastroenterologist sends me in for a couple times a…read moreyear. I enjoy coming here for tests since I can take care of my check in online ahead of time and don't have to waste time hanging around. The majority of the staff is very well trained and pleasant to the patients. It took a bit longer today since an intern was assigned to conduct a test and had to get clearance from someone in charge to ensure all the images were acceptable before they let me go. I could tell she didn't have too much experience since she forgot to tell me breathe again after telling me to hold my breath the first time. She also didn't give me a whole lot of time in between talking a deep breath, holding it, and being allowed to breathe again. Felt a bit like a marathon. No harm done though. Everyone from the check in clerk to the staff taking me to the assigned room and giving me the instructions to prepare for the technician who was coming soon, was very pleasant and they made me feel comfortable throughout the entire process. The breathing glitch was the only downside but she was very pleasant so I'll cut her some slack. Everybody has to start someplace right?

I have been to Polak imaging on more than one occasion. When you enter the suite you meet with a…read moregreeter that helps you to navigate the check in process. The check in is very efficient with iPad based photos to access your insurance information. I was escorted to an exam room promptly and everyone was friendly and helpful. The room was very clean and the procedure was very private. I felt extremely comfortable. Shout out to the sonographer, Julie, who conducted a thorough and expert exam. BTW the radiologists are excellent at Torrance Memorial Medical Center. I don't enjoy being a patient, but the experience here is as good as it gets!

I only rate a 5 star is only because of Janet with that being said Where is Janet K. I never have…read moreissue getting our patients in, whenever a patient calls us back after issue with location I call janet to smooth things over. And I am getting many complaints now. When you have a great person such as Janet who takes her time who goes beyond the call of duty it's rare but truly appreicated. Janet makes my work load easier.

1. Scheduling is abysmal - waited nearly an hour in the waiting room for an MRI, although I arrived…read moreat the time scheduled. 2. Turn-around time is 7-10 business days to provide the results to the doctor 3. Staff - other than the receptionist - is friendly

Had an appointment today in spite I was there longer than I expected, it was a pleasant experience…read more I think the techs name was Melissa or Marissa she was the absolute nicest person and very easy to talk too. She took her time and completed the test thoroughly. The office was very clean and organized. This was my first time coming here and it won't be my last.

I had an ultrasound at the Torrance Memorial facility in El Segundo. Prior to the appointment, I…read moregot at least 2-3 calls to confirm my appointment. While I was driving there, I got a call asking if I was on my way. I confirmed I was on my way. I arrived at the facility 5 minutes late and they gave away my slot away and made me wait 30 minutes. I arrive at 9:20 for a 9:15am appointment. They said the grace period was 15 minutes prior. Really ridiculous...

Free parking lot on site;entrance is on Sepuveda, south of Marine…read more Staff are very friendly. Nice waiting room. Clean gender neutral restroom. Chilled water dispenser for patients. We arrived early for my husband's CT Scan. The waiting room only had one other patient. My husband was brought in within 10 minutes! We were driving home before the actual appointment time! Hahaha! Open long hours: 6:30am- 11pm! Wow!

I had the best experience! Appointment at 7pm and the nurse tech was so gentle and sweet! She had…read morebeen doing mammograms 15 years and it showed. Painless and fast.

Everyone I encountered here so far has been very pleasant from the office staff to the technicians…read more Thank you again

I spoke with Aida, and I have to say that her conduct was among the rudest and most unprofessional…read morecustomer service experiences I have encountered. She was dismissive, standoffish, and clearly seemed more interested in rushing me off the phone than helping resolve the situation. Her tone and demeanor made me feel as though my questions and concerns were an inconvenience rather than something she was responsible for addressing. At one point, I was so taken aback by her attitude that I asked her directly, "Does your manager know you speak to people like this?" Her response was that her manager's door was open.

This is a wonderful place to do lab work, they are very organized as long as you make an…read moreappointment online ahead of time. They actually show which time slots are available. It's always filled to capacity with patients but it goes quickly. The phlebotomists are so knowledgeable and patient, i'm a tough person to draw blood from as my veins are thin and rolling.. they do it with professional ease every time! It amazes me. I've spent hours in the hospital with them trying to draw blood or find a vein for an intravenous line

There are a loooooot of walk ins here so make sure you make an appointment. The parking lot is…read moreincredibly small so be prepared to either park elsewhere and walk, or circle the tiny parking lot for a while. I personally would avoid coming here for the limited parking, there are also some homeless people who set up in a corner of the parking lot that makes this place feel unsafe in my opinion. The blood draw was not amazing, my phlebotomist didn't hold the gauze on my arm long enough and I bled out a bit more than comfort. But with an appointment I only waited maybe 10min? In and out within 30min probably.