Picked up my fridge!! I didn't have to come downstairs, he just handled it with the front desk. Was very easy.

According to Loomis tracking, my package was picked up on the 22nd, arrived at the Burnaby warehouse on the 23rd, and has been sitting there ever since. After a trace was put on my package by Loomis customer service, the Burnaby warehouse said they would ship it out the next day, the 28th. This is ridiculous, and completely unacceptable service by the Burnaby warehouse staff. My experience with the Loomis customer service, via phone, was excellent. Delivery service...absolutely useless. I will never use Loomis again. read more

They called me to tell me the PO box I own is not an address while the PO box is in the post office building. These people are beyond useless. Don't ever complicate business with them !!!! read more

My item bought on Amazon was supposed to be delivered within 5 days but it was delayed and delayed again.... Even with a tracking number, Loomis Express simply made no response, thus unable to trace the updates. Very poor customer service and just wonder how this courier company can service! read more

Online purchase from Murchie's Tea and Coffee. Shipped via Loomis Express because of disruptions with Canada Post. Loomis Express in Victoria BC held my package for four days, no explanation. They do not answer their phone. Finally delivered to the house next door. Total Loomis clown show. read more

So many issues with this courier service. At first, I was able to find help over the phone to confirm the address information and verify the buzzer code. They claimed they buzzed our unit on two separate delivery attempts but our caller ID registered no such calls. There were no delivery notices left on our door to even prove they tried. The package was sent back to Surrey, where I was able to request an additional attempt. My elderly mother missed the call (our fault) and I was told she'd have to pick up the part in Surrey or pay another $10 for another delivery attempt. Eventually, I called on behalf of my mother and told them to ship the package back to the vendor. It just wasn't worth the hassle dealing with them. read more

Haven't received my package from Amazon for 10 days. Stack somewhere in Canada. Website shows me that estimated date not fixed yet. What kind of courier it is? read more

Great compagny and deliver fast so no worries about nothing your package is in good hand with them

The Attempt Notice slip had little to no relevant information on it to figure how to get my packaged rescheduled for delivery or figure out where pick up in. I tried the chat on their website, didn't work - it would just say wait for an agent and then restart the chat. I went to the website to register as a user to reschedule a delivery, it said I needed an account which I don't have, to sign in, so couldn't do that either. I finally called and wait over 45 minutes to learn that the pick up spot is two cities away from me, around an hour long drive, and that I need to call back again later when I am back in the country to schedule a date for drop off but said they couldn't add my buzz code or phone number to the delivery, so I have no idea how to get my package to me. The longer I wait, the less time I will have to make any returns if needed of the products I ordered. read more

Changed delivery date of a package that required a signature, which meant i wouldn't be home . WhenI asked to change the delivery address they said its not possible, then changed their mind and said they'll do it if I pay them extra. Also said if I wasn't there to receive it they would send it to a facility 8-9 hours away. When I asked if the driver could call when nearby they told me their driver doesn't own a phone. read more

Never try to contact for delivery. Extremely bad communication. Was home both day of delivery and never try to deliver the package. Now I have to drive all the way to their Burnaby Warehouse to pick up the package. Whats the point of paying for courier. NOT RECOMMENDED AND BEWARE WHEN SHIPPING THRU THEM. read more

Should be a NEGATIVE rating ! Loomis is 100% incompetent ! I've been waiting 5 days to receive my order from Walmart , and Loomis is now saying "No such address " !!! I've been receiving many deliveries from other competent companies for many years at my ( the same one ) address ! They are insanely inefficient and unprofessional . Don't ever use them . read more

I just went to Loomis for this to be done and over with. Luckily, I have a friend is nice enough to give me a ride. Just see photos of what happened to my package. I am just thankful that nothing broke. Else, that's gonna be the end of the straw for me. I have warned you. Try using Purolator or Canada Post instead of this trash. read more

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So bad. Took my ticket, went to get item then took a 10 minute phone call. Whatever happened to please hold then serve the customer who had been waiting. Almost every customer here did not get their parcel. They could not find them. 25 minutes later still no package. They say they will redeliver. So unorganized, no apparent system. Avoid at all costs. read more

Loomis Express Courier - Shipping Centers Near Me - Burnaby, British Columbia

They do not have a dedicated customer service line. What they DO have is "dial the extension of the person you're calling".. except you don't know the name of who you're calling. You sit in the first stage of recorded crap for up to 5 minutes, to then be sent to a second stage, where you actually get to choose "general inquiries".. and AUTOMATICALLY GET SENT TO A "LEAVE A MESSAGE" voicemail. If I wanted to spend days on hold, I'd call the government. I want info on my delivery. read more

Awful service. Too bad that Walmart still uses them as a shipping agent. My item was supposed to be delivered on Dec 13 and Dec 22 it is still not. Any other delivery service works fine and even if there are delays, and their tracking information is available and quite frequent. Loomis does not even bother to update on the status of delivery. What can you conclude if status is "shipped" and it does not change for 2 weeks. Their customer service is not reachable and live chat is another disaster. I would put them negative, but it is not possible. read more

i've been waiting for a parcel since Dec 2nd. Remained in Calgary for 11 days after leaving Medicine Hat. Arrived in Burnaby 3 times since Dec 15th. Today it arrived in Burnaby at 14:27 even though its was 12:15 when I saw the notification. Every other courier has figured this delivery season out. What are they doing? Of course they don't answer their phone and live chat is a joke. Sportchek you need to change your delivery courier. I will never use Loomis and will make sure to let people know to do the same. read more

Similar to all the rest of these horrible reviews. I missed the first attempt, and spoke with delivery person as my buzzer goes to my cell phone. He said he would make a second attempt the next day. I was at home all day, this time no call came to my phone. Then I was told to pick up at warehouse as second attempt had been made. This attempt was apparently the day I was home. Now I have to drive far to get packages. Not super happy about this. Thumbs down Loomis read more

I missed a package delivery and called to tell them I wouldn't be home for the next attempted delivery and asked to reschedule the delivery for the following week. They said they would, but then attempted to deliver the package again specifically when I said I wouldn't be home. They sent the package back to the holding facility and would not hold it for two more days until I could pick up. I was given different information from two different service representatives, what was online tracking, and from the door knocker. The communication break down was frustrating and now I have to pay extra for a third delivery, as well as wait at home all day. read more

It is the worst service I have ever seen. And it is not a honest and responsible company, I have a parcel should be received 10 days ago, but so far we haven't, and no any info from them, I asked my shipper, they told me loonies said the driver delivered but we refused , it is bullshit , they did not show up , but they dare to lie. What awful company it is ! I will keep my right to sue them. read more

Unfortunetly a company I order from uses Loomis almost every shipment. It is always a hassle. They don't call even tho it clearly says the buzzers don't work. They leave door tags with literally nothing but "405" written on it. Try to pick up my package and they don't know where it is. Tell me to come back. (Of course the depots an hour round trip from my place)I always ask that my parcel be delivered after 330 and they tell me they can't do that. It's horrible service. Anytime I see that they're my courier I am So disappointed. Please if you're shipping packages to someone you like or even love do not use loomis. Barely good enough to use for shipping to your arch nemesis. read more

Very bad :( Two attempts will be made, and the the package will be held at the centre. You can pay $10 for the third attempt, but only via phone. Apparently if you sign the slip after the first attempt, they will leave it at the door. But that information is lost somewhere on the slip that has a gazillion of microscopic letters.. read more

I thought Purolator is bad, but Loomis Express is the worst. It's fine that you didn't call me even though I'm at home all day, or just drop off the packages, I don't mind that much driving to the branch. But seriously there are only 2 branches in Greater Vancouver? I have to drive 40min to Surrey to pick up my package? Why would I order online? Plus it takes forever for them to answer the phone and the representative just hang up on me directly while I'm looking for the tracking number. Such a painful experience. I will definitely keep my eye on and avoid online shopping that partners with Loomis Express in the future. If you are a business, avoid them please. read more

Worst service ever. I called the help line in response to a voice mail they left me and the person talked to me like an idiot. I got a bit frustrated with the person's rudeness and he/she hung up. Horrible service. read more

I can't fathom how this "courier" company is still in business. Driver can somehow miss me twice even though I was home both days. Call up their customer service and I can hear him face-palming on the other side (even he knew how shit they were) and he proceeds to tell me that at this point, if it's not out of the way (it was), to just goto the terminal facility to pick up my parcel. To which I do so. Only the parcel IS NOT THERE and is still with the courier. To this point, I've kept my patience. Didn't even raise my voice to the rep at the facility. Make my 25 minute drive home empty handed and now waiting for the driver to make his THIRD attempt. I'm not holding my breath at this point. I dread the day I need to deal with Loomis again and will go as far as boycotting any company that uses them to send their products. We'll never get them anyway. read more

Just the worst shipping company out there - AVOID AVOID AVOID. I've been waiting on a package from Calgary for three weeks. I've called into their call center three times trying to get a hold placed on my package (which they said they would do) and twice would call me back to confirm. Neither call happened, and while trying to pick it up at the depot the staff said that they don't have that direction. At first they said it was somewhere in their warehouse, but after telling them to go look for it and waiting, they said it was actually on their driver's trucks buried for end of day delivery. They also confirmed that their drivers are "idiots." At my last visit to the depot, there was someone there having the exact same problem as me. No customer service, nobody knows what's going on and really would rather not help, and just overall unsympathetic. Next time you need to pick a shipping company, just pay the extra $5 and go with a more respectable company. read more

Absolutely the worst courier company I have had the displeasure of using. Had a package shipped to me, should have been delivered Tuesday. The Driver said he tried to deliver it but couldn't, that is not true as I was in the building waiting for him, no attempt was made, no door knocker was left. He has done this twice so far and they have now lost the package. It is now Friday and they say "maybe" it will turn up Monday or Tuesday next week. Absolute incompetence! read more

Dealing with Loomis and specifically the Burnaby/metro vancouver branch has been BY FAR the WORST experience I've ever had with a courier service. My step-father made the BIGGEST mistake in trying to send me a very important, very large bank draft from Edmonton to New West through them. He requested next day delivery on a Friday, which we knew wouldn't be next day because of the long weekend, but they quoted us a delivery by Tuesday. I waited and waited Tuesday, checked the tracker and it said it was with a courier out for delivery. It never came. So we figured it would get dropped on Wednesday. Still nothing. Thursday? Nope. Now it's the next Friday, and I still haven't received my package as we go into a second long weekend in a row. Every day the tracker updates saying that it's with a courier and out for delivery, but it never comes!! We've called the support line every day and they just basically reiterate whats on the tracker and say it's with a courier and it should get here before 6, and by the time 6 comes and goes without a delivery, the phone line is closed so I can't even check back in until the next day, where they say the same thing! And sitting on hold for 30 minutes listening to a repeated ad about their "reliable" next day delivery service, only to receive the least helpful support ever is nothing short of a slap in the face. It takes a lot for me to get worked up about bad service, but I've seriously never been so enraged by a delivery company in my life. Loomis Express is an absolute JOKE of a company. They couldn't care less about their clients and their quality of service and that is CLEAR. I really wish I had read more reviews of them before we trusted them with such an important delivery! I will never, I repeat NEVER give them my business ever again. I strongly urge you to avoid sending or receiving a delivery through them at all costs. I don't even know how they're still in business, since it seems like this is a common issue with them. Scammers. I wish I could give zero stars. read more

0The worst courier I have seen in canada. I ordered something from Walmart online. Got a call from loomis stating they driver missed my delivery as we don't have buzzer he never left a note like any courier would. Lady was rude like doesn't care what I'm saying drivers don't call on arrival? I am missing my item since almost 2weeks, noone is picking up the phone at loomis. There is no customer service at all at this courier. They should close down. read more

Honestly it is COVID time and there's severe backlog, but that does not explain why my frozen smoothie would be held at the depot 20 km away for almost 2 weeks. Zero customer service, zero notification, zero communication. I'm sure everything will be pass spoiled when they get here, if they ever would be delivered! Wondering how your business is getting 1-star reviews? Your competitors are ace-ing their games and you are not! read more

1 week delay. 3 follow up calls. 2 live chats. Using UPS next time.

I would give 0 stars if I could. Now that I'm looking at the previous reviews, so many people left 1 star reviews too! If you check this company on Google reviews, there are many negative reviews from customers. I'm not sure how this company is allowed to operate, and how it can still be in business. It really should be shut down, as seeing how many complaints there are online about it. I was curious to see who runs Loomis Express and where it is originally based from. According to LinkedIn, Loomis Express is owned by Josh Perreault (Ontario) and Ray Browne (BC). I saw their photos online and they looked like decent people. I was expecting to see stereotypical photos of shady crooks, lol. But the whole scheme is so poorly run - like some teenager's back alley operation. Here is my experience: If you order anything through the Walmart online website, they deliver via Fedex and Loomis. Loomis is the one you need to beware about, and you don't have a choice I believe in which shipping company it would be. The Loomis delivery drivers don't leave the tags on your door if they missed you, -- because apparently they missed my place once or twice but there were no door tags left to let me know that they arrived. When they arrived and I buzzed them into the condo, they just dumped the items at the floor of my condo lobby without informing me, and did not directly bring the items up to my suite. I waited in my suite wondering why nobody was showing up with the office equipment I ordered. I ordered heavy items and expected them to arrive up to my suite, just like how all the other delivery companies do it. I found out the office equipment items were all sitting unattended in the public lobby of the condo -- where anyone could grab them if they wanted to. Very unprofessional. These were heavy items as well and I am a tiny 5 foot female. How could Loomis expect people to grab heavy items to bring up to their suite without any professional transport equipment? Isn't it their job to do that? It's pretty ridiculous. Then when I messaged the Loomis chat service to file my complaint, the chat person stayed silent as a tactic to just get me to log off the chat. He entered the chat, he wrote a few words, then stayed silent to "wait me out" so I would just end the chat. Zero stars for the physical delivery, unprofessionalism from the delivery driver and the live chat customer service, and lack of communication from the company to the customer. 0 stars. Big. Fat. Zero. read more

This place is a joke - construction on my street prevented the delivery, no notification or anything. Pickup only during weekdays, no weekend. Wouldn't waive the $10 fee to change my address. read more

Terrible service. There was no way to leave the carrier a phone number (to be sure I'm home). The tracking code did not even give me the location of the pickup terminal. read more

Every 4+5 months I order supplies from my vet. Unfortunately it gets delivered by Loomis. I had an issue last time they delivered. And once again the service was poor. The first time they "attempted" to deliver my package was Sept 9. And every day since. Every time stating "bad address". I called to confirm that my address was correct. But still everyday they said bad address. Finally someone actually slipped and said well it is on the wrong truck... So now my package is on the wrong truck for over a week. Why didn't they change it? After many phone calls talking to supervisors, my package was finally delivered today. But was completely damaged. Completely unacceptable. read more

Loomis Express Courier - Shipping Centers Near Me - Burnaby, British Columbia

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If i can rate 0 or 1/2 star i will definitely do it. Ordered thru walmart and my package never arrived. Been calling call center and tracing dept, same result. The reason for not being delivered is bad address and cannot locate. Same address for 5 years with no problem. We did not choose Loomis, Walmart did. Why we have to deal with such a poor serive courier company. Call centre agents are nice though. 0 star. read more

Any perspective company or person, AVOID this company at ALL COST. They have had an order of mine for well over a month (they're located 15 minutes away). Over the month my updates were: - Arrived at Terminal - Arrived at Terminal (same Terminal) - Departed Terminal - Arrived at Terminal (again...same one) - Arrived at Terminal (you get it) - Departed Terminal - With Courier - On Hold: Not able to access location (driver never attempted delivery, as I waited for him at the door) Then I talked to them 4 different times and each time they asked the same question, "Do you live in an apartment, oh, what is the buzzer #" Fast forward to today it was back out for delivery, and an hour ago shows, "ON HOLD, cannot access location" Upon contacting them, I was told that they "forgot" to give the information to the driver. Then why try to deliver it? Seriously, go with any other company for your shipping needs. read more

I wish there was a -5 star review to give to this company. Horrible customer service and support.

How many times can you correct an address? Not that we gave them the wrong one ever. Our package kept getting delayed. We live chat, they "fix it". We call, they "fix it". The warehouse contacts us, they "fix it". We do all these things twice. Every time, the person on the other end clearly doesn't care. All week this is happening. I wanted my new TV for the long weekend. Another delay. You couldn't even fix an address even though you have my postal code. You could find my house using, oh I don't know, the canada post website... Give your head a shake people! read more

AVOID AT ALL COSTS the worst courier ever, not only is the service horrible; you will also never get your shipment, which is their ONLY JOB I wish I had listened to the yelp reviews and avoided them. Also if you ever speak to their service rep Lindsay make sure not to waste your time as she could care less about you or the service she provides. hopefully Loomis will look at these reviews and actually hold themselves accountable, but based on how many there are it looks like they could care less. read more