During my research work trip to Missoula, Montana, my family and I visited this Wendy's because it…read morewas in the center of an area we frequented.
The indoor seating area and outdoor parking space were severely lacking in cleanliness.
Every time we visited, there were overflowing garbage bins, food, and condiments smeared and smashed onto the tables and the ground. The soda machine was sticky and gross.
Overall, the place lacked basic sanitation, and it was clear that employees did not keep high-traffic customer areas clean. The bathroom was filthy, and honestly, the whole store was a health hazard.
On one occasion, I physically witnessed an employee after charging my card sneakily document my private debit card information.
I was concerned about the inappropriate conduct and notified the manager to retrieve and return the information from my private card. The whole incident and experience were incredibly concerning and overall shady.
As for the food, we primarily stuck with desserts, salads, fries, and non-meat items. It was generally a hit-or-miss on whether we got hot, fresh food or well-prepared frosties. Going forward, this place needs a major overhaul, including management, perhaps if the employees are released and new ones are trained properly on how to manage a quality business.
I do want to mention, lastly, that on one of the occasions we were visiting another business parallel to the Wendy's drive-thru window, a Wendy's employee noticed that I was being harassed by a parking lot security guard for parking in a space allotted for the business that I was in collaboration with.
The Wendy's employee went out of their way to verbally communicate to the security guard that the (illegal and targeted out-of-state) harassment was unacceptable and unnecessary. To that specific employee, I say thank you, I appreciate you standing up to bullies and tyrants. That security guard was unprofessional, aggressive, and out of control.
