Mat is the sweetest and kindest person I've had to deal with for monthly services. Friendly and knowledgeable of his job. from the first phone call for service, every employee has been a pleasure to work with. professional service with a hometown feel read more

Very disappointed with Lookout Pest Control. I was charged for a service I never received, and trying to get the issue resolved has been a nightmare. Every time I call, I'm stuck dealing with automated AI prompts instead of being able to speak to a real person about a billing dispute. They also never informed me that my service technician had changed. I originally worked with a technician who was wonderful, but he moved up into sales and someone else took over his route. Since then, I have yet to even see the new technician, yet I was still charged for a service that was supposedly completed. I even requested a callback, and when they finally called back, no one said anything when I answered. Completely unprofessional and frustrating. Customer service should not be this difficult, especially when it involves overcharging a customer. I just want the issue corrected, but so far I've gotten nowhere. Would not recommend based on my experience. read more

Avoid! Ever since Lookout Pest Control took over from Bug Authority, we have had absolutely horrible service. They can't even get rid of ants. Their customer service is also terrible! The girl who answers their phones is rude and disrespectful. read more

DO NOT USE THIS COMPANY! The office does not communicate with the technicians, the technicians don't communicate with the customers and they WILL DOUBLE BILL YOU! I received termite treatment in 6/2025, which was normal. Received the bill and paid for it. Only to have them come back to the house 7/2025 to perform the same treatment (which I didn't request), charge twice the amount for the termite inspection (which they labeled as "fungus treatment" that I didn't sign up for) and never communicated this to me because I was home all day and the technician NEVER knocked on my door to let me know they were at my home. To make matters worse, the office NEVER updates your account to know that services you've received/will be getting, so in essence, they can have different techs to come by your home to offer the same service over and over. I would warn anyone and everyone to avoid this company like the plague. They double bill, ignorant of customer needs and have no clue as to what services were performed on your property. I miss Ace terribly!! read more

Had been a longtime customer of Bug Authority, and of their owner Gary. Purchased a new home in 2024 and bought a $1800 termite protection package. Two months later, he sold the business to this group and neither he nor Lookout reached out to inform me or any other customers it would appear, that our business had been transferred. Incredibly unethical. Disappointed as well that Gary would sell something that he likely knew he would not be around for. I'm guessing he knew that he'd be selling his business at the time he signed me up. I think it's remarkably bad that a company who clearly bought contracts would not even attempt to contact their new customers. Stay far away from these people they aren't even local anymore. read more

Horrible company. We used any pest for a few years until they sold to this company and raised their prices. Cancelled service only to have them still show up. They claimed i had already paid for my service and had one more treatment. That was a lie. They have called me non stop demanding that i pay them. I will not pay them. They choose to harass me instead of sending to collections since they know they dont have a case. I block the number. They call from a different number. The owners are billionaires. They dont need $160 this much. Joke of a company. We still had bugs btw. Avoid at all costs. read more

Scheduling is terrible, and they would not honor the termite contract that I had with the previous owner. I refused to start a new contract with them. I do not recommend them.​ read more

Sent me a bill and I didn't even ask them to come to my house. Drove right past the no trespassing signs and stayed for 6 minutes according to their bill. I did not schedule and they stated they didn't even go in the crawl space. So what did they do?? Nothing. Also we have a cat which should be kept away from chemicals for 24 hours. No one asked them to come to my house!! read more

Absolutely terrible! Since Lookout bought Ace our bi-monthly (I manage an apartment community) has been either non existent or they show up when not scheduled. They have no problem sending the invoice every 1st of the month for the bi-weekly service but they can not seem to send a technician. When I call to confirm they are coming I am told "yes" when they do not show up and I call they say "you were removed from the list" Why? I do not get any communication from them regarding our scheduled visits, I have to call them to see if they are coming when they are suppose to. We pay for 2 visits a month and since Lookout took over we are lucky to get 1 visit a month with no communication from the office or technician at all. Please stay far away from this pest control company. read more

Poor customer service. I have been an Ace customer for over 10 years and have had excellent service. On time to all scheduled monthly visits and I get a call from the technician if there are ever any issues. Since they sold out to Lookout Pest last year, I get technicians showing up without any notice, scheduled visits missed and billed all the way. I have called and they have scheduled appts only to have no one show up. (btw all scheduling is done in GA office, not local). I would discount it as growing pains but it's been too long, I would look elsewhere. read more

Very, very disappointed with this company. My service contract was absorbed to Lookout Pest from Bug Authority in Nov 2024. No contact from Bug Authority other than a letter. I get a text today from a new technician saying he will be at my house in 15 mins. I received the message 45 mins later and said I do not have an appt and not to come to my property. I even said, "I do not know you or Lookout Pest and I did not confirm this appointment time." Lookout Pest control came and serviced my property after I said not to, then sent me a bill for the service. This is unacceptable. Trespassed and sprayed chemicals which I did not authorize and not the same as used in the past. Lookout Pest did not have permission or authorization to spray. You do NOT text a client 15 mins prior to arrival especially when its a NEW technician and no communication was sent about the appointment for a specific day/time. I have canceled all services with this company. They are NOT ethical in their business operations in Nashville, TN. read more

Poor Quality service - had multiple hornets nests still on the house after routine service. Inefficient customer portal that doesn't allow for consistent auto-pay. For the price, not worth the headache. read more

I scheduled an appointment with Lookout for the morning of Friday, June 6, when they did not show up by 11:30am I called the office and was told my appointment had been incorrectly scheduled for Friday afternoon. At 4:30 I called the office again to ask about the status of the technician as I had received zero communication and was told I would hear from them shortly. No one contacted me, and I left a voicemail at 5:02pm telling them to never contact me again and not to reschedule. On Tuesday, June 10, I received a voicemail reminding me of an appointment with Lookout in two days that I never scheduled nor confirmed. My husband called Lookout, told them to cancel the appointment, and I received an email confirmation of cancellation with an invoice for $0. Today, Friday, June 13, my credit card that is on file with Lookout was charged $300 for a service I never received. This is fraudulent activity and appalling service. read more

There are not enough stars to give ACE and Emmett for their service today!!! My daughter thought she found a bed bug crawling on her last night and could not sleep after that - even after showering and moving to the couch. I called ACE first thing this morning, we were due for a termite inspection anyway. They sent Emmett and he did a thorough check for bed bugs and termites, found a brown recluse, and talked to me about any concerns. He was not pushy, did not oversell - he was a hero right when we needed him! Thankfully, no signs of bed bugs were found, and he said to continue to monitor. I'm so grateful that they could send someone today, and I'm glad that someone was Emmett. Thanks, ACE!!! read more

1. Great customer service - easy to call and schedule 2. Reliable service - on time and prepared the report quickly - used Ace twice now for inspections. read more

Ace came out to inspect a newly purchased home. They found evidence of past activity under the house from years ago that was no longer active. But, miraculously they photographed two live termites in the soil outside the home and recommended treatment. What they didn't realize was that the house had an ongoing termite contract with....Ace! A realtor friend told me the same thing happened to her a few weeks before - they found termites in a house they had a contract on. I question whether they actually found those termites, or brought them with them... If they were doing their job, there shouldn't have been any, right? read more

Our lender used Ace Exterminating for our refi termite inspection in 2018 and they were wonderful - on time, helpful, thorough, just perfect. It's been almost a year but we experienced a mouse problem in the last few days so decided to call Ace for that. So glad we did! Tammy C. came and was wonderful. She explained what and where the problem was, took steps to mitigate, set bait and sprayed outside. Couldn't be happier. Will call them anytime but also will be discussing a maintenance program with them. Very impressed and very comfortable. read more

Ahh, home ownership. There's a lot to love but with every passing day there's a new discovery and/or obstacle to overcome. The need for pest control is one of those new-to-me things. Turns out that 90 degree temps in late September work out well for bugs. Thanks, climate change. And, despite living in the middle of the city, termites, carpenter bees and the rest are all real threats. Ugh. Really? I thought I'd only have to worry about these pests if I lived out in the country. Doesn't city pollution have *any* benefits? Also a risk: mice. Again, it turns out that the adage about country mice and city mice comes from reality. I guess I just never paid attention to these things before. I lived in bigger cities, usually in high rises. My worries were unclean neighbors and the bugs they might attract. If something happened, I called the landlord, freaked out for a day and it was handled. Now? I'm the landlord and if something happens I have to fix it. I'm not planning on anything happening. Enter: Ace. Ace had the initial contract on my house to check for potential termite problems. The tech who came out to service my home was Brian Hackett. Brian's a really good guy. He's honest, hard-working and does the job of three guys. On his first visit, he took me all around my house, told me what he was looking for, told me what I should be looking for, and gave my home a clean bill of health. Awesome. I'll take it. On his next (yearly) visit, again, he found no sign of termites. Woo-hoo! He was, however, dive bombed by a bee. I wasn't concerned because we need bees so I just learn to live with them. Thing is, this was no honey bee. This was a carpenter bee and all the wood on my home is just the kind of tasty treat they enjoy. Ugh. Okay. What's the solution? A spray/sealant and advice on how to further protect my home. See, this is what I like about Brian. Not only does he do his job, provide the service and fix the problem, he lets me know how to prevent further problems in the future. This kind of assistance creates trust which creates client longevity. My latest call: a dead mouse found by the window on my lower level. Nope. Not today, Satan. I called Brian on a Sunday (out of my mind, by the way) and he was at my house on Tuesday. We checked the outside of my home for potential entry points. Evidently, mice only need an inch or so to make their way into your home. #thestuffofnightmares Thankfully, my home's pretty well-sealed but Brian found a potential entry point that I am caulking this weekend (definitely before it gets cold). He went around my house looking for droppings and I was relieved to see many of the potential hiding places were clear. Just to be safe, he left some poison traps and a follow up appointment for a month from now. He also sprayed my basement and garage for spiders.* I feel like my house is mine again. Brian Hackett is my guy. I'm pretty sure he should be yours, too. Daniel Hamilton is aces as well. This guy is SUPER thorough and is in demand. He'll make sure you're satisfied, he'll answer all your questions and he'll make sure that everything is as it should be. With a resume like that, he's super busy and he requests that people not ask for him if it's not an emergency -- so he can help more people. Yep, he's that good *and* that thoughtful!! *I felt a bit bad about that. I have a deal with spiders. They stay outside and in the corners of my basement I don't go in and they can eat all the bugs they want, keeping my home bug free (which it's been). They don't bother me; I don't bother them. I fear what breaking this truce will mean. read more

Had an "inspector" come to the house to do a termite inspection. Found wood bee holes in the deck, its a 3 story log home with 3 decks, surprise surpise he found wood bee holes. Wrote it up as an infestation with $1,400 to treat and gave to my wife. When I start calling (no one calls me back) the "inspector" call my realtor and says its $150 for a treatment, and the $1400 was for a warranty. The reality is the "inspectors" are commissioned sales people. I would love to see how they can treat a 3 story log home with 3 decks for $150 correctly? read more

I needed a termite inspection for a home closing. I called multiple place and Ace charged the least-I guess you get what you pay for. The service provider was late to the inspection, only calling to say he was running hours behind. That's the last I heard from them. I called and left voicemail that day to get results. Called again next business day and was told I would have results in 30 minutes. (I had been told I would have results same day of inspection) Two hours later still didn't have results so had to call back again. Finally received but it was a hassle to get them. read more

Great Company! Great Service! Does all of my pest control and mold remediation! Great Prices as well!

We have been using Ace for about 4 years, after receiving a referral from a friend, who used them for several years as well. Bryant is our service technician, and has helped us keep our house rid of things that "bug" us, and educates us on the things that we can't get rid of, but can control to a tolerable level. The point is that we live on earth, among trees, dirt, etc., we are not going to get rid of everything but we can surely have a partner to help us out where they can. I appreciate Bryant, and Ace, but if Bryant ever leaves, And we get a new person, I will keep an eye out to see if I want to stick with them because I believe in people, not the company. read more

I used them at the reference of a flipper. I've always had to pay to have them come out 3 or more times for any roach problem. I think 3 and 4 times is too many. They're just too skimpy on what type/where and how much killer to be effective on vacant houses. Putting out bug bombs worked just as good/poorly as they are as three treatments with foggers did same trick for heck of a lot less $ and hassle of giving the access codes & paying them, etc. I'd just look elsewhere, I gave them three properties not a 4th. read more

Good service! I've been using Ace for a few years for termite protection. Dominick was the last tech to come out and he was great - a really nice guy who explained the process and was pleasant to work with. Their billing and scheduling isn't yet automated, so I always talk to somebody there every year and they are always friendly. read more

Our landlord has ACE come to our house every month to do some exterminating around the house (inside and out). Our ACE guy is so fantastic, kind, in and out quickly, informative. They took care of a roaches issue and also did a free Brown Recluse inspection (we don't have any. Phew!) They call us every month to schedule the following month and have been nothing but accommodating. No more bugs here. Go ACE! read more

AWFUL! Treated twice for yellow jackets, saw them, commented on them. Marked on the paperwork he treated for hornets. Now the company won't return to treat for yellow jackets without a new estimate. Total waste of money and time and resulted in a severe attack from them the day after his second treatment. Customer service was RUDE on the phone and acted as if it was the home owners problem, not the exterminator treating the wrong pest TWICE. read more

I've been a customer of ACE for almost a year now and have had nothing but great experiences with them. They were recommended to me by our real estate agent and have helped with multiple problems around our house, the biggest being bugs. Shortly after moving in we discovered we had a brown recluse problem, and ACE was great with walking us through the remediation process. They have also been extremely helpful with other aspects of our home- we recently hired them to add extra insulation to our attic (mixed with bug repellant!) which is saving us a ton of money on heating/cooling while also adding an extra layer to keep the bugs away. They have been great for our house and we plan to continue to use them in the future- they are honest, professional, and their quotes are very competitive. read more

Chris was our contact at Ace Exterminating and he did a fabulous job in giving us a prompt quote and completion of the job. I recommend Ace completely. Sallie Norton read more

I had been with them for five years. After moving I got a new service tech and had several issues. They management would not compensate for the poor service. Then accounting made a mistake and double charged me. I would not suggest them based upon managements inability to communicate clearly and resolve client concerns. read more

I used these guys for years and had great service till my pest control guy went into management . My new guy did a ok job except for removing spider webs around the house. He said he could not reach the second story and the company would not buy extension rods to remove them ($40 for a extension pole at lowes.)Some employees bought there own he said. I called management (Jennifer) and she said they do it "as a favor" . The checklist that the company ask you to sign to acknowledge services rendered has remove spider webs as a service provided. So I asked them to remove me from there service list because I do not wish to pay full price for half the service . read more

The exterminator was friendly and kind and very willing to listen to the pest problems we were having. I liked that the same person came each time and he did a great job. They were MUCH more inexpensive than the competition. read more

We have used Ace since we moved to the Nashville area 7 1/2 years ago. We have always been pleased. The only issue was getting the schedule set up after we moved. Once we finally got it, we have had no problems. I love that it is a local company. Nita H.. read more

Ace has been taking care of our home for nearly 20 years. We stay with the company because we have always been treated fairly and have had no pest issues since using them. I always recommend Ace to all of my family and friends. read more

Great Service! We flip houses and have used them numerous times. Always on time and friendly!

Great customer service. TOP NOTCH. If you are Price shopping for the best value for the service, I believe you found it.

very happy with our service! They came out last week and treated for termites. They were very nice and knew what they were doing. i have signed up for the yearly termite deal. We were with another pest control company before and Ace has been way better to work with. read more

Very professional. We had issues with squirrels in our attic and these guys took care of the problem fast, friendly and affordable.

Ace exterminating has been servicing my home for 13+ years. They schedule appointments promptly, have excellent service, and are always on time! I highly recommend their services to others read more

We moved into a house in Nashville that had MICE when we moved in, so the property management company sent these guys out. The guy was nice enough, but he literally didn't listen to anything I was saying. I had to tell him three times that we caught two mice, one in the kitchen and one in the garage with traps we bought ourselves after seeing mouse droppings in our kitchen (so gross). I asked him to look at the crawl space and see if we needed to seal up any access points, he kept insisting that mice don't like crawl spaces...(?) and he put out some bait traps that he told me would actually attract more mice into the garage. UM NO! I want them OUT of the garage and the kitchen, and not able to get back in!! He then did a terrible job of spraying the internal and exterior walls of our house, and didn't even go into one of the rooms to spray. Our back porch is still completely infested with bugs, and we are opting to pay for someone else to come out. Nashville has a LOT of bugs and pests in the summer, especially when you live close to a river. This company would rather talk to you like you don't know anything than actually fix the underlying problems. So the disgusting bait mouse traps are still all over our house and we have received no follow up call, no amount of time given to leave them out and no way to know if the mice are truly gone. We went through ourselves and sealed underneath cabinet sinks and any other access points into the house that we could find without (google was a way better resource than this co.). I think they are pretty inexpensive and only charged our management co. like $49. You get what you pay for. In this case, we got a bunch of lovely indoor spiders, an unusable bug infested back porch and mouse trap decorations. ugh read more

VERY DISAPPOINTED. Ace was scheduled by the seller of my new home, but the treatment did not occur until after closing. I had installed a padlock onto my gate and crawlspace as I was unaware that they would need access. They left a message when they discovered that they did not have access. Instead of waiting on my permission, they BROKE INTO MY GATE and crawlspace. This was approved by the supervisor who informed me that this was a common practice as many people do not leave them access. When they reinstalled the hinges onto my gate and crawlspace, they did an extremely poor job. In addition, they borrowed tools from my new neighbor to break into the gate, which is a huge safety concern for me. I do NOT recommend using Ace as this is a terrible business practice. read more