I went to this store looking for two books, I found one, the owner searched his computer and took…read moremy name and number so he could notify me when the other book came in. In these days when you can go to a store and not be able to find staff let alone get help with what you are looking for, or be expected to ring yourself through if you do find what your the product you wanted it is very refreshing to find someone as helpful as this store owner!

Janus Books carries unique and interesting titles for readers who want to find high quality…read morelesser-known semi-mainstream books. You will see a few, but you definitely won't find this shop piled sky-high with Danielle Steel and John Grisham titles. However, if you're lucky, you can find a nicely kept Kerouac, Gertrude Stein, and all the Austen and Bronte titles you can wish for at reasonable prices. Tip: Janus IS NOT the store owner's name. (They should add that as a subheading underneath the shop sign) :P

Service is always fantastic. Very friendly, helpful and knowledgeable. Surprised by the selection…read morefor a tiny story. Prices are very reasonable. If they don't have something in stock they very quickly offer to find it for you. Lots of special events as well. Highly recommend if you're looking to support a local, private business.

Just ok. Not a lot of selection as far as original pressings. Cool store though. Clean and very…read moreorganized.

This isn't about THIS store. I'm sure everyone there is friendly and helpful…read more This is about ordering online. I went on the Black Friday sale and selected a board game to be delivered to a store. As it was a gift, I didn't want the recipient to accidentally open it when it arrived at my house. After hearing nothing on the supposed day of delivery, I called the store. They said it was in transit and would arrive in a couple days. I can only guess this was wishful thinking. 8 days later, I called online customer service. I waited on hold for 40 minutes. This is where the total gong-show begins: It was never even shipped. Supposedly, it's "in stock" online, but they just can't ship it. "Why?" you may ask. Well I suppose that's just one of the many mysteries of life. The cynic in me thinks they boosted their Black Friday sale with things they don't actually have. Which is illegal, by the way. It's against the Consumer Protection Act to have false sales. I tried navigating their website's "Chat With Us" feature to get some help. It's automated and entirely broken. It asks for your order number and your postal code and then just...quits. At least I know Indigo's AI will never contribute to the Skynet future from the Terminator movies. This thing is dumber than rope. It does literally nothing but waste your time. Which I'm realizing is probably the point. As to my experience on the phone with a real human after all that holding time: The CSR online assured me the issue would escalated. She said I would get an email in 2 hours confirming this was being dealt with. 48 hours after that, I still hadn't been contacted. I called back. I waited on hold for an hour and then they closed and I was disconnected. So, I woke up early and called them as soon as they opened on their time. 6 am my time. 20 min of hold. Then I was told that the issue was escalated, but that escalating it means I'll be contacted in 7 to 10 business days!!! Will they ship the thing they supposedly have? God only knows. Will it go out of stock while I wait? Probably. They are still selling it on their online store despite being unable to actually send it to one of their stores. This isn't a new product that is hard to get. It's been around for years. Will I get it before Christmas? Lol. Unlikely. I think what IS likely is that they'll try and refund me and they won't honour their sale. Just a giant waste of my time and energy. It's back up to $70 and I supposedly got 30% off. I can't stress enough that this isn't the fault of the people at this store. This is on Indigo's terrible online portal, pathetic customer service, and seemingly fraudulent business practices.

This Chapters is at the Stone Road Mall. It is different because it has both a street entrance and…read morea mall entrance. This location has a large Kobo display, and an excellent selection of magazines on current events & politics. I suspect this is due to the fact that it is close to Moo U (University of Guelph).

The most toys I have ever seen in one place. Everything is super cheap since it's in a warehouse…read moreand they have probably one of the best gift selections for kids you will ever find. I didn't talk to the staff but I saw them helping people and they are all very good. Definitely recommend this place if you are looking for gifts for anyone in your family or if you are just into Toys yourself.

This is a great toy store. My kids enjoy the selection - the hardest part is getting them to leave…read morethe store. The staff is friendly and helpful. Excited to go back soon!

Store still sucks lol. Claims he is the biggest store in KW- which is correct if just brick and…read moremortar. Although: Ebay, Etsy, and Kijiji sellers in the area have a lot more pride and care for the community than this guy. It will be no loss when this store disappears and he can sit in a room with all his junk and wondered why he failed. Store not open Monday and Tuesday? Lmao its retail dude. Buy online people!!!!

Kevin goes above and beyond to help his customers, the autographed pictures all come with proper…read moredocumentation, and the framing job's done on the jerseys are fantastic. Thanks. Will be back

I phoned the store and spoke to a very tired voice that sounded very uninterested or uninformed…read morewhen she told me they had nothing by the authors of the six books I wanted. Her good bye sounded more like a good bye and good riddance.

This small second hand book store seems to defy the laws of physics. The sheer volume of stock…read moreshould not be possible in such a small store front. At times it can be very difficult to navigate the isles but for me it's worth it. A wide range of genre and a proprietor who really knows his stock makes it my first choice for secondhand books.

I was looking for some locally handcrafted purses and accessories for my wife, and I came across…read morethis wonderful store while shopping on the main street in St. Jacob's. They have a great number of one-of-a-kind gifts and neat handmade items. The store is located in the basement of another store, so you have to keep an eye out for it. The staff were really helpful and friendly, and had no problem directing me to the items I was looking for (and I'm a guy, so it's not like I know what I'm doing when I go to a place like this). We were able to find a tote bag locally made by Care.e.on Bags at a great price. Thanks again for all of your help!

Great service from experienced and enthusiastic professionals and a selection thats second to none.read more