My all time favourite store . If in Waterloo visit ask for Charles he will get you what you need…read more:). Prices good selection good if they don't have they will look for it

Amazing vinyl selection, the staff will go to every length to find recordings and scores that are…read moreoutside of their normal inventory, and the service is incredible. The staff are friendly, thoughtful, extremely knowledgeable, and as dedicated to their customers as you could possibly find. They are going above and beyond during CoVid, and it's really worth visiting the shop in person when it once again becomes possible to do so. A special place.

I love the comics here!! They have lots of manga, graphic novels, Marvel comics, and everything…read moreelse!! I was looking for Apple Crush by Lucy Knisley, and they had it here! I totally recommend this store!

My kid and I are noobs at comic books, but the pictures in the window lured my 5 year old in. We've…read morebeen twice now. The same store clerk has been there and both times he's been helpful and made us feel very welcome. They have a kids section right by the front and they don't put the comics into plastic sleeves, so it's easy to check that the content is appropriate for your child. They also have a kids section in the vintage comic section at the back of the store, and these are great since they're 1-3 dollars.

A very cool store. Great selection and very kid friendly. Lots of back issues at great prices, and…read morea large selection of trade paperbacks. Plenty of toys as well. The only drawback is that parking is limited. Don't let that stop you though, as the store itself is great!

The name says it all "Retro Rocket" every time I step into this store, it's a flight back to my…read morechildhood. Plenty of comics and collectibles. The staff is always happy to see you and very willing to chat. Keep up the good work!

The staff are so great at this store. Very knowledgeable and friendly. They have an online portal…read morethat allows you to build a wish list. When the product comes in you will recueve an email. Awesome!

Decent place . Prices are market value and you get fair value if trading in . Always go for store…read morecredit . I have bought most of my RSD release from them after the rush and get a good discount . Staff is friendly and knowledgeable . One of Guelph's finest

Service is always fantastic. Very friendly, helpful and knowledgeable. Surprised by the selection…read morefor a tiny story. Prices are very reasonable. If they don't have something in stock they very quickly offer to find it for you. Lots of special events as well. Highly recommend if you're looking to support a local, private business.

Just ok. Not a lot of selection as far as original pressings. Cool store though. Clean and very…read moreorganized.

Janus Books carries unique and interesting titles for readers who want to find high quality…read morelesser-known semi-mainstream books. You will see a few, but you definitely won't find this shop piled sky-high with Danielle Steel and John Grisham titles. However, if you're lucky, you can find a nicely kept Kerouac, Gertrude Stein, and all the Austen and Bronte titles you can wish for at reasonable prices. Tip: Janus IS NOT the store owner's name. (They should add that as a subheading underneath the shop sign) :P

I went to this store looking for two books, I found one, the owner searched his computer and took…read moremy name and number so he could notify me when the other book came in. In these days when you can go to a store and not be able to find staff let alone get help with what you are looking for, or be expected to ring yourself through if you do find what your the product you wanted it is very refreshing to find someone as helpful as this store owner!

This isn't about THIS store. I'm sure everyone there is friendly and helpful…read more This is about ordering online. I went on the Black Friday sale and selected a board game to be delivered to a store. As it was a gift, I didn't want the recipient to accidentally open it when it arrived at my house. After hearing nothing on the supposed day of delivery, I called the store. They said it was in transit and would arrive in a couple days. I can only guess this was wishful thinking. 8 days later, I called online customer service. I waited on hold for 40 minutes. This is where the total gong-show begins: It was never even shipped. Supposedly, it's "in stock" online, but they just can't ship it. "Why?" you may ask. Well I suppose that's just one of the many mysteries of life. The cynic in me thinks they boosted their Black Friday sale with things they don't actually have. Which is illegal, by the way. It's against the Consumer Protection Act to have false sales. I tried navigating their website's "Chat With Us" feature to get some help. It's automated and entirely broken. It asks for your order number and your postal code and then just...quits. At least I know Indigo's AI will never contribute to the Skynet future from the Terminator movies. This thing is dumber than rope. It does literally nothing but waste your time. Which I'm realizing is probably the point. As to my experience on the phone with a real human after all that holding time: The CSR online assured me the issue would escalated. She said I would get an email in 2 hours confirming this was being dealt with. 48 hours after that, I still hadn't been contacted. I called back. I waited on hold for an hour and then they closed and I was disconnected. So, I woke up early and called them as soon as they opened on their time. 6 am my time. 20 min of hold. Then I was told that the issue was escalated, but that escalating it means I'll be contacted in 7 to 10 business days!!! Will they ship the thing they supposedly have? God only knows. Will it go out of stock while I wait? Probably. They are still selling it on their online store despite being unable to actually send it to one of their stores. This isn't a new product that is hard to get. It's been around for years. Will I get it before Christmas? Lol. Unlikely. I think what IS likely is that they'll try and refund me and they won't honour their sale. Just a giant waste of my time and energy. It's back up to $70 and I supposedly got 30% off. I can't stress enough that this isn't the fault of the people at this store. This is on Indigo's terrible online portal, pathetic customer service, and seemingly fraudulent business practices.

This Chapters is at the Stone Road Mall. It is different because it has both a street entrance and…read morea mall entrance. This location has a large Kobo display, and an excellent selection of magazines on current events & politics. I suspect this is due to the fact that it is close to Moo U (University of Guelph).

Very cool neighborhood bookstore that is bigger on the inside than the out. Seriously, if you walk…read morein and just head straight back, you'll be surprised at just how far it goes! Lots of books, all different genres, clearly labeled, mostly used, some new. Staff here is friendly and eager to help if you need assistance finding a book or recommendation. The prices seemed fair to me, as well. I love this kind of store. We don't have one like it anymore where I'm from, so it was especially nice to stop by and check it out while I was in Kitchener.

I stopped at A Second Look Bookstore with no intention of going in, but they had placed a table…read morewith books outside the store and I decided to take a look. Two books caught my attention and I went into the store to pay for them. After I payed for them, I decided to look around the store. it has a lovely vibe to it and today there were many people browsing and children sitting on the floor reading. I returned to the clerk and asked if they had a selection of books in other languages and she took me to where they were. I ended up buying 12 children's books in the German language. They almost looked new and the price was very reasonable. Since I had walked downtown and couldn't carry all of these books I asked if they could hold them while I got my car. When I returned there were some new titles on the table outside the store and another title caught my eye. I went into the store to collect my books and pay for the one I had just selected. the owner, Charles, asked how he could help and I told him I wanted to purchase the book. Hr looked at me with my stash of books, took one look at the book in my hand and said I could just take it. I insisted on paying for it, but he would have none of it. Will I go back, and recommend this bookstore to others? Of course! The staff are very friendly, knowledgeable and helpful and the atmosphere in the store is very cozy and welcoming. Parking can be a problem in downtown Kitchener on a busy day. But if you are willing to walk a few blocks, you can always find free parking on some side streets or in Victoria Park. And if you ask the staff, they even have some tips on where to park, if you buy too many books to carry a distance back to your car. Stopping by the store will be worth your while.