Lived in London for 6 years, always wanted to try this salon out, so I did before i left the UK. I…read morewas the last appointment of the day. I left the salon with a 3 star impression, and the days following turned into a 2 star impression. My appointment was with Daniella, and I was asking to trim a few cm off my grown out long-bob and hidden undercut. Also had a short colour consultation (for which she snipped some hair to test and get back to me, but the salon never contacted me afterwards. I would have probably gone back for colour, but I didn't bother chasing them).
The assistant who was washing my hair was nice, but novice. Too gentle, she didn't rinse thoroughly, and unfortunately left me in the chair alone 'conditioning' for almost 15 minutes before a colleague had to remind her I was still over there.
The cut was a bit shorter then we discussed post-layering, but I was OK with that. The smooth blowdry obscured the layers, but post-wash my friends pointed out i had a distinct layer of hair around my whole head that was 2-3 cm shorter than the rest. The undercut, Daniella was honest about not having experience with it, but she gave it her best effort and it came out just fine.
Did find myself wondering why my short hair was being blow dried for so long, multiple times after it was already dry. After a final smooth blowdry, there were no finishing products used or iron to match the inspiration images, but it was already late so i didn't push for anything more.
While I appreciated the staff being generally cheery and effortful, the skill of the service from my overall experience could use some constructive improvement.