Shopping at Longs Drugs store on the west side, Waianae side. Made a stop at this Longs, always need to make a stop at a Longs no matter what part of the island I'm at, hehe. This longs is located at Waianae Mall, I'm sure the Waianae community is grateful to have this Longs, saves a trip from driving in to Kapolei. My observation, nice, clean, fully stocked on merchandise, and YES. I noticed that most of the items are locked up in the cabinets including toiletries, shampoo, deodorant, detergent, and even can foods! (reminds me of shopping at a store in San Fran) I would say it may take longer than your usual shopping trip if you need these products and to get assistant. There's is a nice selections of fruit, veggies here, more than at other Longs store, nice orchid plants, and bakery items of sweet bread & mochi. For this visit I just needed some alcohol, snacks, toothbrush for our next staycation, so it was a quick stop and ended up with plums and packs of udon noods too ( in store special 2/$1) Only 2 cashiers working, line got long quick but it moved pretty fast. No self check out at this location. "Make Longs a part or your day", as I did just that over here, hehe!! read more

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I was looking for a WiFi extender and it wasn't in the case. I asked one of the ladies on the floor. She helped me look then said she was going in the back to look, she was running around before she helped me. Helping others prior. So I figured she was gonna say she looked but wasn't really going to. I was already on the phone trying to find another location. But she came back around the corner and found it. She said she moved things around and found it. I was so grateful. Her name was Sherri. read more

I went too longs today and I was looking in the Anis and there was roaches so disgusting. Hope they can clean it up. read more

Have all from my needs! The people that work there are helpful and friendly! And I have one close to where I live! read more

Always friendly & kind / thru keep the store well stocked & immaculate. The ATM always works too and fresh flowers are always ready to give to my lady picking up on the way home. read more

This is at Waianae mall location, the pharmacy system is ridiculous. You stand in a very long line to see the pharmacist, they tell you your medication is not ready and they'll text you when it's ready. When you get the text, you Need to stand Back In The Same Long Line and wait to get your medication. There should be two lines since I've already been waiting for my medication that way I don't need to stand in the same long line when I've already been waiting. The workers are nice. read more

It's just a known... if you need it in a hurry go to a Longs. Just about everything you need for a beach day or a quick grocery run!

The new Long's drugs, on the Westside. They had everything that you needed in the pinch. On the way to a party, they needed eyes. perfectly located. The westside needed this door read more

Just to let you ALL know that this Longs pharmacy sucks BIG time!! The staff there are very rude, unprofessional and act like they are doing this huge favor for you!! I had a very bad experience with them and they even banned me! I tried to make a complaint to the mainland with NO avail!! Others have told me the same thing!! Go somewhere else!!! read more

Longs Drugs is a new drugstore plus convenience store that opened up on April 22, 2018 at The Makaha Gateway. The entrance is facing the ocean. Handicap stalls are located in front of the store. Additional parking can be found on the left side of the building. Walking into the store for the first time I was greeted right away by the employees. Beauty products are located on the right side of the entrance. Refrigerated items are located on the far left side of the entrance. Pharmacy is located in the far back right side of the store. Alcohol is located in the far back left side of the building. All other merchandises are located in between. I did do a quick shopping at Longs Drugs store. I picked up a loaf of bread, Enjoy seedless plums, as well as Degree underarm deodorant. As I stood in line to pay for my items I noticed that this location also have bags of ice for customers to purchase. Two different sizes...7lbs and 20lbs. The employee greeted me right away. He asked if I found everything okay. "I did...I just forgot my coupons at home" was my reply. He said "Guess you will be coming back again with the coupons". The transaction was done really fast. Customers can pay with debit/credit card and cash. I did not see any ATM at this location. I will for sure head back to the Longs Drugs store at the Makaha Gateway with my coupons. Otherwise the coupons expire by closing time on Saturday April 28, 2018. 9/100 read more

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Never had l experienced a rude cashier at Long's Waianae until today. Apparently, SHELBY, couldn't wait to speak to an off duty co-worker while my mother and l tried to cash out. Shelby is has no multitasking skills, neither has she any people skills. When my transaction was done, it was obvious that Shelby was impatient while waiting for the infamous 3-foot long receipt. Shelby shoved it into my hand and continued speaking to her off duty co-worker as if we never existed. Shelby is a rude cashier. read more

It was nice to be back home in Waianae. I went into the store to grab some items that I couldn't put in my carry on luggage. While in the store I could not find what I was looking for. I was about to give up when Darlene walk down the aisle I was in and saved the day. The vibe here is so much better then California where I reside now. Mahalo Darlene for the aloha read more

So glad we have a longs in our community. If you're someone new to the area or staying in a vacation rental, just to let you know this is pretty much all we have in terms of a drug and variety store. It's the closest thing you'll find to Walmart and they're now open 24 hours. Longs, for anyone who doesn't know, (I meet quite a few tourists and snowbirds because there's a rental on my street) has a pharmacy, over the counter meds, snacks, dry goods, stationary and office supplies, beauty items and toiletries, and there's a cold drink section as well among some other things. It's pretty much a CVS (and is now owned by them), but the layout and offerings remain mostly as they were before the new ownership. Definitely check this one out, it's clean and staff are helpful, plus there are some pretty good deals (by Hawaii standards anyway.) If you're reading this in December '17, they just put out a line of Mickey Mouse appliances including a sandwich maker, waffle maker, toaster, etc. Super cute and only $20. Great Christmas gifts! read more

Longs Drugs - New products! - Drugstores Near Me - Waianae, Hawaii

Long's drugs is basically known as CVS on the mainland. They even take your CVS card. This is a drugstore where you can get snacks, beauty, hygiene items. The store was clean and we were able to find the items that we need. read more

Always long lines,everytime I buy shavers it's locked so I have to wait a long time right now I been waiting 10 min and counting. You folks have to step up and make customers your 1st priorities! If I could give a one star I would. read more

Longs/CVS (Waianae). (3 stars). The store is looking better and cleaner in the two years that I have lived in Waianae. I guess being from town I thought this store would be run down but it's actually like any other Longs/CVS I have been to in town. The pharmacy is hit or miss. Sometimes they are friendly and discuss the prescriptions with you and other times they just ask if you have questions and when you do they look annoyed!!?? The basic necessities are here but for some reason I get a sneaking suspicion that the prices here are more expensive then other locations... I think my biggest gripe is the long lines at the cashier. No matter how long the line is, I have never seen more lines open up. On one occasion there were two lines open with about 10 people in each line. Someone in front of me asked the cashier if she could call for more people to help. The response given to this lady was, " Just wait the others are all busy!"... Some people just gave up and walked out. I just waited since I was determined to get my candy!! :) I am not sure if this is due to the management or just the overall cost of an employee but it is sure hard to find any employee walking through the aisles to even ask a question!! read more

I always have fun coming to this Long's. Their store is clean and well organized and their cashiers have been really friendly, every time. The first time I went, the cashier talked me into buying poi. I'm from the mainland and had never had poi before. She told me how to eat it and what to look for as far as coloring for freshness. The second time I went in, the male cashier and I joked and he welcomed me to Waianae. Thanks for the friendly welcome! read more

It seems like a standard Longs to me. I was just happy it hadn't been overtaken by CVS like these stores have in California. The prices here are waaaaaaaay better than similar stores at and near the resort where we were staying, judging from the chocolate covered macadamia nuts. read more

Longs Drugs - Drugstores Near Me - Waianae, Hawaii

This is actually a Zero Star review. They sell rancid wine and expired goods. Ayyyyyeeeeeeiiiiiiiiiiiaaaaaaaaaaayayayayayaa. And the lady on the phone was RUDE. read more

Longs drugs in Waianae (mall) never has any wagons so how are you supposed to get the things you need without a cart! I think all the homeless took the wagons and longs just don't want to replace them, it's sad I make the drive to kapolei just so I can use a wagon. I don't go to the new Nanakuli one, workers are not so friendly and makaha one no wagons either and sometimes they don't have the items that are in the ads ( I went to grab a bag of rice that was on sale and was told shipment never came in ) ?? read more

Longs drugs is now CVS. Great location. Everything in stock. Workers are friendly and helpful. Found what I needed. It maybe busy at times but the lines moves. If not in stock ask for a rain check. Don't forget to sign up for some discounts and deals. If you are not a member. read more

if you've never experienced terrible customer service then you haven't been to CVSLongs in Waianae. initially got the feeling from a clerk that I was lucky that she would help me. I spoke with a person who identified as the manager and quickly figured out why the clerk sported such a bad attitude, it's perpetuated top down. Please don't waste your time going there unless you find some kind of pleasure in being offended and ignored. Apparently it's the store CVS forgot. read more

Very helpful people every time I've visited... Every time I've asked for help finding something, I was assisted with a smile & actually found what I was looking for... Yay! Our cashier was Loreal. She was very nice & helpful... I like that this store is open 24 hours a day... read more

My closest cvs to home! Always stocked and the workers here are very friendly, helpful and provides good customer service. I come here for little things like snacks, gift cards, makeup and this is also where i pick up some things from the pharmacy which i love their pharmacy! the workers there are nice and quick! You can get anything you need for a pick up here. I like this longs! read more

Specifically this is addressing their Pharmacy Department. And let me just start off sweetly.... I'VE NEVER FELT SO DISRESPECTED. Yes. This is honestly the first time I'm writing on Yelp regarding terrible customer service. I usually don't bother, since I believe that terrible service is not worth writing about. But in this case, I can't help but feel compelled to write of this horrible experience. (This happened only a little while ago, about 40 minutes) This evening, my mom and I were on our way home from work, but we stopped for medicine on the way. When we first approached the counter, we were given short stares before being told 'you can have the next one'. Strange, we were the only customers present.. Anyways, a young girl clerk then came up to help us, but this is where it starts. No "May I help you?" or even a simple "Hello" just a stare... it got worse. After my Mom went through a list of all the medicine we needed (most for my grandmother), the girl only said "Name?" "Birthday?" It's like she couldn't be bothered speaking in complete sentences, and she spoke and stared at us like we were a complete nuisance to her. When she finally did retrieve the medicine, she dumped the bottles on the counter and watched as one rolled over the ledge onto the floor. It's one thing to be clumsy, but the way she handled the bottles was purely disrespectful. She might as well just thrown them at us. All in all it was the tone, and her conduct. She seemed (dare I say it?) annoyed at our presence. Snappy and definitely in a hurry to get us out of her sight. ...You'd think it ends here, but it could only get WORSE. So, my Mom noticed a mix up with the medicine, and we had to return to the counter to get additional help. We were helped by a different girl this time, but the first girl that assisted us was with another customer right next to us. (May I add that the second girl was slightly rude as well?) And here's the kicker.... It was like a 180 degree turn!! The next customer was being spoken to in an understanding voice and was even asked "Is there anything else we can help you with today?" No stares, no snaps. WHAT!?!? What is the meaning of this!? I felt so offended for my Mom who was spoken to rudely and ignored. What made us different from the second customer?! We were helped minutes apart! I never felt so angry for such horrible service!! I will go out of my way to point out that sometimes its not what you say... It's WHAT YOU DO AND HOW YOU SAY IT. Let's go Kapolei or something instead...just not this Longs... read more

After reading everyone's negative reviews! I just had to write a good one, I just came home from The Longs/CVS drug store, I was there around 11:45 p.m. and I just had to write a good review! I walked around for about 3 minutes looking for feminine products looking lost, since they rearranged the store around after they switched over to CVS. One of the female employee's seen me looking around and mediately asked me if I needed help. Of course, I said yes and asked her where a product was & she directed me to where it was . I thanked her & went on shopping! I then seen a product that I seen on one of the sale racks that was listed wrong & was a bit confused when the product went on sale because there was no sale sign besides the one in the back of it, that said now for $7.49 and on sale for $5.49. But there wasn't one in the big clear stand! So I asked the same employee if that product was on sale, and she said no, its $9.99 and goes on sale the following day for $7.99! So I brought it to her attention that on the rack behind the product that it is listed as "was $7.49 and now sale for $5.49! So then she asked me if I was done shopping, which I was & she told me that she was going to give me the product for the price that I seen for sale! To my surprise I was happy & asked if I can get 2 & she said yes! So I grabbed my 2 product & followed her to the cashier as she told the cashier to ring the 2 sale products as I seen the price at $5.49! I thought that was awesome of her and consider that excellent customer service!!! Thank you! Sincerely your's satisfied customer! read more

This pharmacy is EXTREMELY BUSY and they do an amazing job servicing dozens of customers by the minute literally! At times there are more folks standing in front of this pharmacy than walking the whole entire store! I commend this pharmacy crew for their professionalism and friendly service despite overwhelming circumstances!! And just looking at the lack of negative yelp reviews in recent years one can see how far this pharmacy has come customer service wise! read more

I know they have to deal with a lot of crazies from this community, and I feel sorry for the workers, but don't lower standards of hygiene for the rest of us: a person of questionable social standards and her three (3) dogs were let in the store to "shop." The dogs had flies surrounding them, and you could smell them as soon as you walked in the store. I thought there was a law about only service animals allowed. Perhaps I'm wrong. read more

This Longs is a good store. Employees are nice and the I'm never in a line for over a minute. Everyone knows everyone at this store, so it's nice to see the employees and customers conversating each time I go in there. Things are usually on sale most of the time. I usually dont come here for groceries, but more of the toiletries and house necessities. I go to Tamuras for groceries :P read more

Ghetto for the following: 3 Long's employees smoking 10 feet from the front entrance. Long lines. High prices. Poor customer service. Out dated. read more

I have mixed experience with this store but here goes. Pos: store is clean, workers are fast and things are easy to find. neg: I was wrongly accused of shoplifting when i had my back pack on and was told i needed to give my bag to one of the workers. This pissed me off since during this time everyone who had a bag of there own was walking by and i barely made it pass the front entrance of the store. Fortunately i had the last laugh by calling the manager who agreed with me and said she'll address the issue. My question is to cvs: if you guys have a bag policy, why dont you enforce it ON ALL PEOPLE? also what happens if someone stole our bags will it be on you guys or do you guys have another rule of "we are not responsible of any losses"? read more

Went in to purchase flowers. Flowers in store were wilted & brown. Asked if we could get a reduced price. Manager without negotiations said no cause they get full refund. I can't see why she couldn't offer a reasonable discount, they'd get full profit still after our purchase . They purchase probably at cost. Very disappointed. I guess losing a customer is more important. read more

I love their hours...24hrs! Their pharmacy is open 24 hrs as well. I like to shop early in the mornings when no one is there! Store is quiet and empty. I can always find help when I need it! read more

They have good deals! Couldn't pass up the 2 for $6 candies. Although you have to read the price tags just in case to see which ones are actually on sale. I go here for daily supplies for home, since it's so convenient as it is down the road about 10 mins away from home. It's now considered CVS but if you lived Waianae that long you probably still call it Longs Drugs like I do read more

Longs Drugs - Halloween themed kit-kats!!! - Drugstores Near Me - Waianae, Hawaii

Open 24 hours quotation mark you can find the CVS located in the Waianae Mall in the corner in between the bank and Burger King. Lots of parking so that's never an issue. I like to visit this location because of the convenience and gives me. Often times when I visit however, there are people loitering outside asking for spare change which I think shouldn't be happening. This CVS has a small produce section which is cool. The grocery section is limited but has all the basic necessities. The Seen On TV section is my fav. I like to look through all the goodies to see if I could use it in my house. I also like that they have leis which could come in handy any day of the week. The only section that I feel Lacks attention is the Photoshop area. The last time I visited this location I found out that they no longer did custom balloons which I thought was a bummer because this was my go-to stop. I'll continue to be a patron at the store. read more

Longs Drugs - Drugstores Near Me - Waianae, Hawaii

This particular store hardly has or never have wagon to shop. So frustrating. Workers are either slacking on gathering the wagons up or someone is walking home with it. If they ever get more wagons they should get those wagons to stop after a certain parameter like sack n save read more

1 star based on the pharmacy only. WORST. SERVICE. EVER. I waited on the drop off side for at least 10 minutes before someone bothered to help me. I even had an employee look at me and then go back to what she was doing. So I pretty much had to yell to get her attention again. And again she made me wait. She didn't even bother telling one of the five other people working to help me. I swear since they renovated the service became HORRIBLE. I will go out of my way and drive the extra 10 miles to get my pills at TARGET where I am never ignored and never left waiting. PLUS...my pills are about $15 cheaper at TARGET then Longs. Why? I don't know... read more

The pharmacy is the worst!!! Why does the staff that work behind the pharmacy not know basic customer service? I guess working in Waianae they figure who cares about customer service? Well they are totally wrong. A few weeks back I was lucky to get there when there was no line, but go figure no one bothered to help. I stood there for about 4 minutes before someone came to help. I also noticed the staff is inconsistent in how they work / their procedures. Some staff ask for certain information (medical cards, scripts) while other staff will just look for it on the system and verify that way. They should also show a little professionalism and not let their boundaries down even if they know the customer. Be professional serve them and get on to the next, not help them and carry on a conversation while everyone is waiting. And when they do help the interaction is pretty poor. I try to avoid this pharmacy at all costs if I can. Longs in general is okay, just the pharmacy sucks!! read more

Prescription called in by doctors office this morning. It's now 7:40 p.m., I've been waiting here about 45 minutes, and I was told that the pharmacist had to review the filled prescription. For antibiotics. CVS is great for corn chips, but their pharmacy business leaves lot to be desired. read more

This Longs is located in my community. Although, some of the pharmacy staff could use a few lessons in consistent, friendly customer service, my overall experience has been great since the store was remodeled. No business can guarantee 100% perfection...we are dealing with people. The store is well stocked, clean and well organized. The cashiers remember their customers by name which is always a good thing. Their weekly sales, at times, out beat the local supermarkets down the road which are known to be money saving locations in comparison to other food stores on the island. Longs Wai'anae employs many people within our community which is a great thing! Gotta love the old motto, "Make Longs a part of you day!" Gotta get ready to head out. Longs' new weekly sales begin today! :) Aloha! read more