Horrible experience from start to finish. Wish there was an option for no starts.
front receptionist check in lady -
She's utterly rude, dismissive , and has a horrible disposition. answered not one question asked or presented to her for clarification and understanding.
Unfortunately it seems to be a running theme. Attempted to contact call center to have concerns addressed.
Call center representative, was on it. Advised she wasnt sure in regards to the few question i presented and offered assistance to local office. Advised rep on situation that just took place at the marion location.
Was transfered to Manger to have concerns addressed and hopefully questions answered- so that a child could get seen and have their glasses from thebappo8ntment that was scheduled for this day 12.16.25.
Foolish to think anything positive, clerification , or answeres to prevalent questions would come from speaking to someone from the location that issues started from. But I still tried to no avail, but speaking on very rude , not helpful, no information or explanation having , nasty disposition, interaction with the 1st person of contact to this business. A very lack luster phone interaction with manager Nicky.
Better luck to others who seek care at the marion office.
This location and the staff at the front desk along with manager Nicky, didn't answered any prevelny needed question, offer a resolutions or resolve.
Will seek another locations that shows they care about the people who they interact with and people who they provide care to.
Can't speak on care from doctors and opticians. Didn't get to that point.
However it makes one questions if the doctors and opticians are okay with the lack of respect , the rudeness, misinformation or lack of information customers and patrions are given. Why would the care be different from the doctors and opticians there?
Will definitely make sure to advised others to get to better care from a higher qualified team of workers who are caring, concerned for their customers, and want to offer the upmost quality of care and information respectfully to all whom enter the establishment.
So sad that this is what this small town is left to deal with.
I'd suggest going elsewhere, where you're met with a professional, respectful staff who shows the patorns dignity , compassion, kindness, and care. From start to finish.
Because poor customer interaction from managers and staff is all I've experienced.
Came with questions & excited about this child's journey to see clearly. Left feeling very demoralized , and disheartened.
Would not recommend based on the very impact-full short dealing and interaction from this locations.
I'm sure the lady at the front desk wouldn't want any one to treat her nore her family in the ways she interacted with us. Do better!
All staff is heald accountable for bad and good interactions. One shouldn't being the in custome service industry if unwilling to assist.
Now if unable that's another issue. But that wasn't not the case today with this lady and "manager". read more