We stayed at the Marriott Courtyard hotel at Gatwick's South Terminal. We left our car there and…read morepaid extra for them to bring the car to us at the terminal at the end of the holiday. They had contracted the parking to this company, Maple Manor Parking. Do not use this company. They took nearly an hour to get the car to us, which is not what you need after a long flight with two overtired children. When we challenged them, all we got were lies 'the car's on its way' ( clearly had not left), 'we told your wife it was busy' ( they had not). We also paid for the car to be cleaned, and that was a poor job. The guy who eventually dropped the car off was argumentative. Just an awful experience.

Absolutely atrocious my car was valeted the day before. when it was returned it did not move the…read moretransmission had been cooked . they made no attempt to tell me this until I arrived back at -2 degress th car had to be put on a flat bed and looked like it had been used in a car rally. it was covered in mud do not do not do not even consider they have just denied everything although I have proof and photos. They are rogues booked through holiday extras who have done nothing so far cost me over £11000

Really good service and cheaper than most. Checkin staff were efficient and friendly, the bus…read moredriver polite and very helpful. Only a short wait for a bus on our 3 am arrival, another helpful driver, and the car was waiting for us to leave with a minimum of fuss. Only downside is that the site is a fair distance form the actual airport, but that's the price you pay for economy, and hardly their fault. As good as one would hope for and a good deal better than most. Will definitely use APH again.

From the owner: With 38 years of experience, APH is the perfect choice for secure Gatwick Airport parking. Based…read morejust 10-15 minutes from the terminals, we always offer a friendly and professional service. We're open 24 hours a day, with free transfers running every 15 minutes throughout the day.

Absolutely appauled at the level of service my grandfather recently received here. To cut a long…read morestory short he was charged £545 for an mot and service. No invoice was produced and he felt pressured into paying the amount to get his car back with no explanation of any "work" that had been carried out. The situation has since been resolved and he has received a full refund with the owner asking us not to say anything to anyone. Guess what, karma is a b***h. It really has come to bite you. Avoid this garage at all costs. They charge you for parts that haven't been replaced and for services that have not been carried out. They target the vulnerable and should be ashamed of themselves. Apparently they have been there for over 42 years. We therefore can't be the only customers to have had problems here...

After putting my car in the garage after a break down, my father went down to the garage to get the…read moreverdict and was told that it hadn't been seen to yet, so he requested they called him later that day. He explained that the car wasn't worth a lot so if it was a big job we most likely wouldn't go through with the repair. Within in half an hour I received a call from the garage owner explaining that we were agressive towards his staff and to collect the car. I explained that this was not what happened and that perhaps - the only reason I could fathom - the young apprentice felt intimidate by and older man? I was then informed that all the members of staff are trained in martial arts!!! I have never been experience such behaviour and was expecting a lot more after an initial pleasent conversation with the owner. Either they are all mentally unstable here or are trying to avoid jobs that won't generate a lot of money. Avoid at all costs!!!

We've used Airparks at Gatwick several times now in the last 3 years or so and have had a good…read moreexperience every time. The prices are always considerably cheaper than parking at the airport itself although it's a little out of the way. The buses pick up and drop off every 20 minutes or so according to their terms and conditions but we've never had to wait the full 20 minutes to date. The staff within the office and who drive the buses are efficient and friendly. You don't even need to print the email (but it helps to keep a note of the post code) as your registration number will be recognised as you drive up and the barrier will automatically open for you. The only thing you really need to be aware of is to check where you're going as people do mistakenly drive straight to the airpot carparks assuming it's all on site but it's about 10-15 minutes away by bus. Check the post code, read the instructions in the confirmation email they send you and you'll be fine. They also offer a valet service if you want to take this up whilst you're away or even a "meet and greet" service to collect you on your return for an extra cost. They will also regularly send you emails with offers throughout the year so it's handy for when you next travel as there's always some offer available for the best parking rates locally.

I won't use this again..map and directions on my confirmation were confusing to say the least,…read morecausing undue stress and tardiness, on arrival was told I should be much earlier for my flight by check in desk! Jealous perhaps? and very rude on our return after a really long flight, just don't need this. Boo. Get some customer service training in office. Bus drivers very pleasant though. For me, Park on site for us in future.