The pricing is a little high, but they did a professional job. And if you don't pay the complete bill by the end of your promotion, the cost is almost double. read more

My experience with Long Home Bathroom Remodeling was extremely disappointing and unprofessional. The company made numerous promises during the sales process to secure my business, but once the contract was signed and payment was made, those commitments were not honored. I invested more than $10,000 for the installation of a walk-in shower, expecting quality workmanship and reliable customer service. During the installation, the crew identified issues involving the shower's water control valve. Rather than resolving the problem properly, the installation was left incomplete and defective. I repeatedly contacted the installation manager seeking corrective action. Each time, I was assured that a technician would return to address the issue. Despite these repeated promises, no one ever came to make the necessary repairs. My calls and requests were effectively ignored. As a result of the company's failure to stand behind its work, I was forced to hire a licensed plumber at my own expense to correct the problem created during the installation. This should never have been necessary. A company that charges premium prices should be held to a higher standard of workmanship, accountability, and customer service. Based on my experience, Long Home Bathroom Remodeling failed in all three areas. I strongly advise potential customers to thoroughly research other contractors before committing their hard-earned money to this company. read more

I was nervous given some of the reviews, but we had an incredible experience from the sales pitch (Harry!) to customer service (Chris) to the installation team Delivered early and perfectly ! Grateful for the experience and the shower is beautiful ! read more

Long Home - Shower - Roofing Near Me - Windsor, Connecticut

So far my experience is terrible. I still dont have the bathroom i paid for. Shane said he would refund me 500 dollars and that never happened. He wants to take 500 from the amount financed and sign an addendum. Thats terrible. Money today is more then money tomorrow. The company has 0 follow through. Look elsewhere this is the worst company by far. Over 2 months from the date of contract and i have 0 idea when my bathroom system will be in. I dontbhave a working shower currently and they don't care. It's unbelievable. Dont trust shane or Forrest the two sales people. They lie to get the sale. Once your in the contract you mean nothing. Besides im getting just a shower and its over 13k. Do your homework look elsewhere. ​ read more

worst and most expensive mistake I have ever made. Ricky Frank was the sales person who met with us, I have to say that he is a very effective sale man. He could probably sell water to a fish. Very nice until you have to confront him about a mistake he has made. Reached out to the Quality assurance manager Bobby Kaufman to express my displeasure with Mr Frank but this person was even worse. Condescending and provided no follow through. The whole experience with Long Home has been the worse ever. Work started on August 6th and was completed on August 8th. Installer had to take a 2-3 hour break on Friday to address the firing of one of the 2 men install crew. We were told an extra day would be needed to complete the job due to the missed time, we were in agreement as we wanted everything done right. To our surprise the job was completed on Saturday August 8th, 2 months later and we still have an unfinished bathroom. The install and final result is subpar. It looks rushed and half done, the floor was poorly installed and they even scratched it. Water was leaking down to our downstairs neighbor. My first impression when I saw the finished product was utter disappointment, dissatisfaction and dread. I cried because I couldn't believe how much this horrible job had cost us. Expressed my dissatisfaction and concerns to project manager , at first he was very helpful and seemed to be really trying to work with us, he even had the regional manager for the production team Josh Herr come and meet with us to address our concerns and to see for himself the incomplete, unprofessional looking work we needed up with. He asked what we wanted and very specifically told him I wanted the work re-done properly and to my face said he would be working on it and that we would be contacted soon to arrange the re-do. A month later and nothing, the project manager ghosted us and the regional manager didn't even bother to re-order the materials. It took me filing a complaint with the BBB for us to hear from them again. Their response to the BBB was that the materials were being ordered yet another month has gone by and still nothing. I had to again reach out to Mr Herr with a copy of request for an update addressed to the BBB. Again Long Home responded with the same message " materials are being ordered and you will be contacted once received " . Not sure if these materials are coming from the moon but I think that a month and half is long enough. Zero follow through and zero accountability and the sad part is that as long as they keep responding to the BBB with " we are very sorry blah blah" nothing happens and they are not held accountable. If you are considering Long Home for your next bath remodel, please take the time to read these reviews so that you don't find yourself in our situation. what we ended up with is not worth the money we now owe. read more

It's a shame that I can't rate 0/5 Stars. Terrible, bordering on embarrassing levels of service. The crew showed up late only to realize they had mismeasured the base and had the incorrect size and had to reschedule. Upon rescheduling they had ordered the wrong door only realizing it after it was the last thing to install. Poor service and poor planning. Keep away from this armature circus. read more

Just had an outdated tub/shower removed with new tub and walls installed at our home in New England. Very very pleased with the results! Pricing was fair and product quality excellent! The installation team (TY so much Abner & Ricardo) were not only highly skilled but also prompt and very professional. When the one day job was complete there was NO sign a work crew had even been on the property! Just a gleaming new bathtub, perfectly outfitted with all desired fittings. Old fixtures and building materials removed without a trace. Worksite was spotless, no muss, fuss, or even dust. All oak floors in bath and throughout our house were left gleaming. LIKE MAGIC we hired Long Home and.... in one day we had a beautiful newly remodeled bath area. WE HIGHLY RECOMMEND LONG HOME read more

Long Home Products installed a shingled roof on my home that is still under warranty. For over 15 months, I have reported multiple active leaks over my Bay Window and repeatedly requested warranty repairs. Despite several inspections by Long representatives, repairs were never scheduled, inspection reports were not provided, and the leaks remained unresolved while water continued to enter my home. Long eventually agreed to perform a repair only if I signed an addendum stating the work would be "not warrantable" and shifting liability away from the company. Requiring a homeowner to sign an addendum in order to receive warranty repairs is not consistent with normal roofing industry practices. Long has also attempted to blame an intersecting flat roof for the leaks, despite failing to disclose any alleged negative slope at the time of installation and despite earlier inspections identifying cracked and wet shingles installed by Long. Independent roofing contractors have confirmed the leaks originate in areas covered by Long-installed shingles. Rather than addressing these defects under the warranty, Long delayed repairs and attempted to limit responsibility through paperwork. This has been a frustrating and stressful experience with ongoing water intrusion and concerns about further damage. I would caution homeowners to carefully review warranty terms and document everything. read more

Awful experience. Long Home pressured my elderly mom to sign loan she didn't need for over priced roof (manager admitted price too high but explained you pay for warranty & customer service neither of which we received!) They got her to sign certificate of completion MONTHS before inspector came out (job is still not technically complete!) Did weird vent we've never seen, left nails all over that popped mom's tire, and was verbally abusive when called out.They never made it right. read more

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Poor attention to detail. Just got the install yesterday. Doors out of alignment. They came back today to complete install and made the doors worse. Then they gave an attitude bc we are not completing payment until they fix the issue. One door is now already off the rail, water on floor, and a piece flew off when I opened the door. The doors are junk. Overpriced. read more

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If you get a quote - be prepared for a VERY high pressure presentation. We said yes - though luckily we changed our minds within the 3 days rt to rescind period. Reviews on the company are awful. And we got emailed a quote from another company that was 1/2 the price a day later. We weren't looking for an urgent roof replacement - but got swept up. It's like a time share presentation. When a manager called me to confirm the refund - I was told they could cut 6k off the price. No way. read more

Archie Bourne was my sales guy. he pulled the old Bait and Switch with me. Record your conversation. They are liars and scammers.

I paid for new windows. The crew put them in backwards (water drains facing inside the house). They had to come back out and rip all the windows out, put them in correctly, and recaulk (not new windows). Several window sills were busted, not repaired. All the double windows trim buckled. Then, the caulk started to shrink, 6 windows broke (no contact from debris), and 2 windows won't lock (they do not line up right). I contacted Long Home several months ago. They sent out a contractor who investigated the issues. He concluded the windows were handled too much, and they would be replaced under warranty. Christina in the office promised to replace the windows, but nothing has happened. BEWARE. read more

Absolutely terrible. Got sold on quality of work and great warranty. They told us it'd be a 3 day install, then forced the work through in one day. What we ended up with is a shower where the doors don't close properly and a bath that was completely installed wrong and not functional. I've been fighting for months (countless phone calls and emails from my end with no real effort to own the problems on their end) and have only been able to get two technicians to come out completely unprepared to fix the problems. Don't make the same $37K mistake we made - stay away from this company! read more

I should have known not to schedule a consult based upon the number of times this company called me after searching on Angie's list. I scheduled the consult, the salesman lost me after the quote of 16,000 plus for a shower replacement. The salesman was pushy, very inappropriate, trying to force us to sign a contract with them and finance the work. While he was there I read the reviews, questioned him on the reviews, he then adamantly stated that they have a 4.9 review rate. He kept pushing for a commitment, even calling the supervisor. I decided that the appointment was over and he still took his time leaving, my next step was to call the police. This was the most uncomfortable consultation ever. Beware, when companies try to force you into something, especially something that is totally overprice, RUN!!!! read more

It all started with a doubtful phone call to a general answering mailbox after hours. I simply left my name and phone number to get a call from the local sales representative. I have been in construction for most of my adult life and all too familiar with the demo/rebuild process,including pricing and acquiring necessary permits and inspection process. I have many contacts in the rebuilding section and the plan was for me to demo and have one of my connections come in set up a shower and all the necessary permits to get it completed. Since this is our only bathroom, I was concerned about the down time running into a multi week period of repairs. I researched the idea of a porta-potty and suggested it to my wife for temporary service. That idea was vetoed and plan B was to initiate the big company quick install process. I received a call back from Victoria Swan,the long local sales rep,she was professional with abundance of knowledge and the process to make it happen. We set up the appointment for a day that would be home around 4pm. She arrived prompt and said that she has many years and clients in our area and could provide us with an estimate that night. I had my connections and all of them were around the same dollar bracket that she quoted. But ,the big difference is that they could do it in 3 days! We were satisfied with the product book items and my wife picked the color, style, finish and trims. I now gave her the deposit check to order all of the materials for installation. The order is not received to them for 4-5 weeks, which is acceptable, considering that we had a fully functional shower and toilet. The time came that I received the call,stock and supplies were in. It was actually the 3-4 week time frame, ahead of schedule, bonus points for being early. We got a choice of 2 different weeks to choose from. We picked the week that fit us. Now it's time to put the proof to the promise, the crew arrived on time on the scheduled day, did a full demo and we were already scheduled for the rough plumbing and building inspection. The whole time not losing the use of the toilet for more than 2 hours. The total rehab was done in 4 days, so my wife was completely satisfied and I didn't have to sleep in the garage with the motorcycles! I was honestly astounded how simple and the speedy process had happened to the bathroom, shower , floor and all the plumbing fixtures were completed.The quality of material is better than expected. I would give the company and all the employees, whom I never got a chance to meet,an A for service! Kudos to Victoria Swan for her professionalism and product knowledge and support. Keep up the good work! read more

Long Home - The finished product after, replacing the 35 year old tub. - Roofing Near Me - Windsor, Connecticut

This is a lead generator not a real home improvement company. They do not stop calling even after you say stop.

1 Star I don't usually write bad reviews, but I feel like people need to be warned. I paid close to $13,000 in July 2024 to have Long Home Products convert my bathtub into a walk-in shower. Less than a year later--in May 2025--one of the corner shelves completely fell off. For that kind of money, the work should be flawless and long-lasting. Instead, I got a shower that started falling apart within 10 months. To make things worse, I had to call them twice to get it fixed. The first time, they just didn't show up--no call, no explanation. They eventually came out and repaired it, but I had to chase them down to make it happen. This whole experience has been frustrating and disappointing. The product quality doesn't match the price, and the customer service isn't much better. I regret going with Long Home and hope this review saves someone else from making the same mistake. read more

We got a shower done from them. what sold on using them was that the sales person said we'd get a free vacation from them. That we'd only have to pay for port charges and additional added charges if it were a cruise. Thwn he said we'd get 70-80% off. He lied! False advertising! Don't trust them! read more

This company excessively calls, even after confirmation of in home consultation. First time: they called 3x to confirm the wrong date, even after correction. Second time: I gave confirmation of the correct day and time and still received 5 calls in the same day. Third time: called to cancel consultation because we decided to put the project on hold. Gentleman on the line was respectful and understanding. Fourth time plus: receive 3-5 missed calls a day from them. No voicemails left and when I answer, they hang up. I received a text message from the same number looking for my business. Because of this, I have blocked the number and I refuse to give this company my business. read more

Already left a 1 star review on google for being harassed after NEVER SUBMITTING A REQUEST They have stolen my information and today left me a 3 minute long voicemail where I could hear everyone in the call center. LEAVE ME ALONE AND STOP STEALING PEOPLES INFORMATION read more

Long Home improvement is the most unprofessional, unskilled, and disappointing company I have ever seen. Do not do business with them. I had a bathroom remodeled that left me completelydissatisfied. The sheetrock job was awful, full of seams, black stuff coming through the ceiling above shower, a seam on the wall in shower, the exhaust fan is vented in my attic floor. I'm being harassed by Service Finance, after I paid in full. They didn't cash the check. Now I need someone to fix ceiling and repaint, sand the seams and repaint walls. It's a nightmare. read more

We needed a new shower installed after a hurricane flooded our house. Since my husband is handicapped and had difficulty getting in and out of the sunken shower, we wanted the old sunken shower (which had been destroyed in removing wet walls) to be filled with concrete to floor level and a new shower installed. The salesman said that is what they would do. But they didn't. They put in a wood box to support the new shower pan and took no precautions to waterproof the area. When we questioned them, they asked if concrete was specified in the contract (which was very lengthy). It was not. We mistakenly took their word as their bond and we are screwed. They also did a half-assed job of what they did do. One shower wall did not meet the ceiling and there was no calking where the shower met the floor, insuring some water would trickle in. We were also only offered the shower accessories that they had in their truck. They do not coordinate. read more

Had them out for an estimate. VERY pushy sales pitch. Got to the point where they were almost insulting and practically demanding that we agree, despite the numerous times we said we needed to discuss it. Final price for roofing (after they dropped the price 10k) was not bad at all. But they were so obnoxious. Got to the point where we asked them to leave. May have been a great product. But we will never know as their "sales pitch" was obnoxious to the point that they could have dropped it another 10k and we still would have turned them down. PS- if they were willing to drop it 10k what was the original price- and the second price? Just a way to rip us off if we said ok? DO NOT RECOMMEND read more

Please DO NOT use a his company! I got a $10,000 walk-In shower with caulking between the 3 acrylic walls. They put in the hand rail wrong for seniors to get up from a sitting position. They put the shelves i.lm the wrong place. I absolutely hate my bathroom but I'm already in too much money to do anything else right now. Friends have showed me their walk-in showers and for about $6000 they have a beautiful walk in tub and shower doors vs a curtain. No name brands fixtures and keep claiming quality. The only fix offered was to pay another $8,000 and I don't want them back in the house as I don't trust them or their 50 year warrantee. BIG MISTAKE! Save your money, do lots of research before being pressured into using them. I would keep this in mind when using them for any of their services Please learn from me and not get stuck with a bill for something you hate. As soon as I pay off. I'm ripping it out putting in new insulation and starting off with something else and definitely not this company. read more

Horrible customer service and nothing but headaches! They're doing their business a terrible disservice by having Anthony, "Project Coordinator", handle customer issues. The issues with my projects such as- not showing up on the scheduled date, not doing the work outlined in the project, leaving material on my front yard for almost a month (still there), not installing my gutters 1-8 days after the roof as I was told (26 days later still no gutters), not being able to reach anyone- all of those I would have forgiven with some sort of apology and assurance that it would be corrected. Instead, I get this arrogant guy gas lighting me, accusing me of "fabricating issues", insisting that they did nothing wrong. I was annoyed before, now I'm fuming. It's unbelievable. read more

If you are here, you probably already signed a contract; If you want to cancel just know that they calculate business days to include Sunday, which is federally illegal; as well as listing a non-deliverable address to which they want cancellation paperwork sent. This is a fraudulent company. During their 2 hour sales pitch not only did the salesman not respect our time; he asked what we valued; I said price transparency; then the price changed by almost half; that's just the tip of the iceberg . Would give zero stars. read more

If I could give this company 0 stars I would Do not let this get your phone number. They have calling Monday through Saturday for two MONTHS. Most days more than once I have blocked every call They just call from a different number. If this isn't harassment I don't know what is! read more

Two congenial Long Home Product Specialists (300 Myles Standish Boulevard #102, Taunton, Mass.) did a 2 hour presentation to my wife and I in our home in New London, NH. They measured the bathroom for a tub removal and a new shower installation. Their presentation was way too long and would not have been necessary if they had mentioned in advance of the presentation the extreme price of $44,000 for a "two day project". We do not have time or energy to waste. Even after discounts for being ex military, etc. the price was still shockingly high. They wanted us to sign an agreement immediately after the presentation. I was thinking $44,000 could buy other than a tub removal and a new shower install : 1) a new car or 2) a 10% deposit on a primary residence that cost $440,000 which already includes 2 or 3 bathrooms with tubs and/or showers. We just had a new septic system installed by a local contractor with excellent references. It included a lot of heavy excavation machinery, multiple septic tanks, many loads of stone delivered by huge dump trucks, etc. over several 12 hour days and numerous workers and truck or excavation machine drivers plus an electrician. The cost: $25,000 and we have to pay another $1,000 to repair the lawn and move our stone wall back into place. I highly recommend you hire local contractors who are accountable for any problem resolution/damages, etc. and want their local reputation to be positive. The contractor should have excellent references from local customers. Negotiate a clear contract that includes: dispute resolution if problems occur and an accurate and thorough estimate of cost that includes all elements of the jobs: cost per hour for the workers, cost per truckload, # of truckloads, yard excavation and install of tanks cost, etc. read more

I'm extremely disappointed with the customer service part of long home. They obviously don't care if there's a problem after the shower was put in. I will say the men putting in shower did an excellent job. But we had ordered a curtain rod to be included and installed with them because it was not a standard size. The service rep who put this together didn't add this to invoice so too bad we're done here. We know we did and the plumber who installed it was willing to get a Home Depot one but when we talked to customer service they aren't willing do anything. In the meantime we had to order one ourselves. Considering we paid a hefty price for this the fact a simple curtain rod couldn't be bought and installed is telling me their so called warranty is questionable and won't be honored. They were abrupt and quick to hang up on us. You would be better off to have a local place do the same probably for less. Needless to say I will discourage anyone thinking of using them. We are quite concerned if they would cover any issues with shower. read more

I'll start out with the finish product, I love my new walk in shower. HOWEVER, getting to the finished product was more than a challenge. The sales person lied about the time line, the project coordinator, which I didn't know existed until after the project started, lied repeatedly. How you say? 1) Sales person stated 2-4 days to complete the project; took 5 days, would have been longer if they didn't come on a Saturday to complete. 2) Project Coordinator, who was suppose to be over seeing everything, never knew she existed until after the project started. Demo was done in 1.5 hours, waited until the next day when I started calling, learned about the project coordinator at that point, plumber was a no show. It turns out, and this was confirmed by someone at Long, plumber was never schedule, although he got there quickly after I started complaining. Waited 2 days for building inspector, although I was told he was coming Wednesday, then he was coming Thursday, then he was coming Friday and the installation would start Friday afternoon. Well, I finally called the building inspector myself, he never (never never) received a call from anyone at Long. He came to my house within 10 minutes to do the inspect. Then I asked the installer what time he was coming on Friday, he said he wasn't scheduled until Monday. So why was I told Friday? Because they lied again. So needless to say I lost my temper at this point. Which prompted the installer to work a Saturday to get this job done. I have to say, the installer is the only person at Long that I trust. He was straight forward all the way. Again, love my new shower. Would not recommend Long Home Products to anyone and would not hire them again. read more

I made an appointment with Long Home Products for 10am in the morning , they sent me a text reminding me of the appointment. Well the appointment came and no one showed up or there was no call or text to cancel. This is a company with a lot of negative feedback on yelp. I would never recommend this company or do any business with this company. They also want to have all homeowners present for the appointment so they came gang up on them. We have done many home projects to our Townhouse ( Windows , Mini splits for A/C and Heat , Electrical , Deck Work , and many other projects and no one has asked us to have all homeowners there. We know what we want and don't want to listen to a long and boring sales PITCH. They said it was a law that all homeowners have to be present , ITS A LONG HOME PRODUCTS LAW , I called the Attorney General of New Hampshire and they told me its not a State Law its Long's Requirement. They also told me they have gotten a lot of complaints about Long being Over Priced. If I could give them a 0 , I would. RUN FROM THIS COMPANY DON'T WALK. The guy was very RUDE to ME when I talked to him over the phone. Moving on to another company that is FRIENDLY and wants my Business. read more

great experience i had christian out to my home and really look forward to getting our project completed in few weeks.