I stopped in with a question as I'd placed an order to gift on Thanksgiving and was afraid it wouldn't arrive on time. The customer service representative was very kind and was able to get me a lower cost in stock from the back. I'd preferred black as that's what my giftee usually wears. Because there was no new available in the back stock in that color, he gave me a bonus heat charger for the inconvenience of the grey. This is the same gentleman who took the time to tell me about a good number of products when I first visited looking at the flashlights. He also explained the charge battery box instructions to simplify it when I asked so I could share it when the gift is given. I'm no tech savvy mind and that alone was much appreciated. Thanks for your help! read more

I had the same issue with mine, but in my case I had never used it and a couple of days ago I opened it up to charge it for an up coming trip. And the flashlight wouldn't come on but the torch worked fine. I contacted them and was told to try and hold the power button down because it might be in sleep mode. When that didn't work, i contacted them again and asked for a replacement and they basically said they couldn't do anything. Terrible experience and customer service. Mind you, I have purchased other flashlights and headlamps from them but i will never buy anything from them again! read more

Lone Survivalist - P50 - Outdoor Gear Near Me - Luray, Virginia

I purchased the little Red Riot Light from Lone Survivalist weeks ago and I really loved the little rechargeable flashlight except.... The supplied battery goes dead overnight while fully charged and sitting on my desk! After repeated recharging, the battery still goes dead. I purchased a new pair of batteries and charger unit and still got the same results. Dead batteries! All I can assume is the circuitry in the unit is defective. I tried everything to contact the seller. I emailed them & texted them twice each with no reply. I like this little design so much that I stated I don't want a refund, I want a Fully Tested replacement Red Riot Light! Zip... Zero... Nada!!! As cool as some of their products look. I would never recommend anyone do business with Lone Survivalist !! Sad, I love toys and gadgets!! read more

Lone Survivalist - Defective Red Riot Light from Lone Survivalist. - Outdoor Gear Near Me - Luray, Virginia

Zero Customer Service! Order#131917682. Selection limited & without permission sent 2 Black Camo Medical Kits I did not order & billed $147! Impossible trying to reach a Customer Service agent @ the 51 East Side Hwy Waynesboro, VA to correct mistake I've been charged $147 for! If anyone has the Customer Svc # & can help me resolve this I would be eternally grateful! David Haines read more

Do NOT do business with this company!! My last 2 orders were missing items or were not sent at all after purchase. My first order was for 3 Nuke Lights, only one was sent. My second order was for a Black Lantern and Medical Go-Bag and all I received was a catalog and some brochures. After contacting them the first time I was finally sent the other 2 Nuke Lights I ordered but it took a long time, 2 weeks. After placing the 2nd order and receiving nothing, I contacted them again but this time I received no answer. I emailed them at least 5 times over a weeks time to include a photo of the empty box and even left a phone message but I heard nothing back. The worst part was that they charged my card for the whole purchase!! I finally wrote to the guy I went thru with my 1st order and he stated that they basically called me a liar about not receiving all the items I purchase and would no longer do business with me! If I was you, it would be in your best interest not to do any business with this company, they like to scam people and then ghost you when you complain!! Mike, AZ read more

this company has the best merchandise and prices of everyone. I highly recommend them. fast accurate shipping

I bought a black lantern It workrd finr for a week.Then it would not take a charge.I tryed a new battery.The only way it will come on is with the charger cord plugged in.VERY DISAPOINTED. read more

Absolutely loved my new knives. The design and quality of them are amazing and you can tell that they really put thought and effort into their products. One of the customer service people, Jeff, was super helpful when I had to make a return previously. Just all around a great company. read more

SCAM ALERT! Non-existent "customer service". Problems with the "Nuke Flashlight" as the switch failed on this "waterproof" flashlight. Despite multiple emails to their non-existent "customer service" and an attempted phone call to their "customer service" which does not accept voicemail messages (and nobody picks up the line), I'm left with a non-functioning flashlight and no answers. Be Aware! read more

I purchased 2 flashlights and I have had constant issues with the rechargeable batteries. The company did replace one and it had a non-working battery. I emailed them again suggesting they may have a battery supplier issue. Here is their response: "Thank you for letting us know! It definitely is a supplier issue we have been dealing with recently. I can't encourage you to try and fix the broken batteries-Lithium Ion batteries have quite a strong tendency to explode. Here are the specs of the battery that's inside of the Nuke Lights: The Nuke Light Cell Volts = 4.2 V Ampere-hour = 2,500 mAh Watt-hour = 10.5 Wh Approximate weight = 1.5 oz Quantity = 1 Total Watt-hour = 10.5 Wh I can ship you a new one yet again if you want, but I unfortunately can't guarantee that the battery is going to be any better." IT IS A SUPPLIER ISSUE . They know it and they are still shipping non-working flashlights. Since they supplied the battery specs to me I guess they want me to buy the next one on my own. ALL I WANT IS TWO WORKING FLASHLIGHTS LIKE I WAS PROMISED WITH MY PURCHASE! read more

I like a dummy ordered the Blade Box and have received some knives over the past couple of months. I have sent emails trying to stop the once per month knives from coming. All emails go unanswered and the poor quality knives keep coming. I would not recommend these folks. read more

Very sneaky. Advertising copy stated buy 2 get 3rd free. But the total price added $5 more, than the price of 2 items. So, if you didn't read the total dollar amount, then you got ripped off for $5 more! read more

I am giving zero stars! This has been an absolutely HORRIBLE experience with this company. It has taken them 2 1/2 weeks for me to receive a headlamp. (I still have not received the product) it took them 4 days to even ship the product. I reached out to customer service and they said there is nothing they could do. As they are a "small business" and are sorry they have upset many customers with the delay in receiving their orders. Even before they shipped my product I asked them if they could refund my shipping and or overnight it and still said nothing they could do. As the company there is absolutely many things you could do to service your customers. I highly DO NOT recommend ordering anything from this company. read more

Excellent first aid survival kit, RAT tourniquet, and bullet flashlights. Perfectly packaged, arrived quickly, so 100% ***** transaction. The first aid kit is packed full of very useful items of excellent quality. The RAT tourniquet is professionally made, and the bullet lights are strong, bright, rechargeable, compact and attractive! Excellent and highly trusted seller!!! read more

I wish that I had read the reviews of this company before I ordered. I placed an order in July and it shows it shipped via UPS. I have yet to receive the shipment. It shows delayed at a UPS facility in Virginia. UPS can't find it and told me to file a claim in their system. Their system rejected the claim saying the shipper does not allow claims. The company has been zero help. I have emailed them several times. They won't do a refund to my credit card. Save your Time and Money. Shop elsewhere. A word to the wise... read more

I spent over $400 on products that never showed up. The company kept saying they were going to send the items. However, over 2 months later an email showed up that had a UPS tracking number, but, when I enquired, the tracking number showed that immediately after the label was created, they cancelled the order. Lonesurvival took me for well over $400 dollars and now I am in the process of recovering these funds. read more

I have been customer for years and little by little I have noticed they care more about a buck than honesty with customers.First thing when you purchased they go on and on to get you to buy more stuff other than your order.Last week had a Christmas surprise box of stuff up to 700 bucks All I got was a flashlight that 2 days earlier bought 2 of flashlight and cheap stuff that already had purchased They are now just another money mad company who does care about customers that have been with them for years .Stay away from this company read more

I saw online add for free headlamp and a couple different flashlights, as i was filling out my information I recognized the northern Virginia area code, because any extra time i have i try to spend at lost river. Either way the website declined my AmEx and both mastercards. I'm not Mr moneybags but i know i have 25 bucks for shipping and a couple lights. i have not had any trouble with any of the three cards before, oh well, maybe another time read more

Update, lone survivalist followed up and provided me with a full refund!

This company is a scam. After a month of not receiving what I ordered all emails go unanswered, phone calls go to VM with no response. Do NOT spend a penny with this company. read more