Lonestar Neurology could improve its communication. I've been a patient of Dr. Bondas for two years, and he is an excellent--soft-spoken and very knowledgeable--physician. However, the communication system has been frustrating. Calls go through a general number instead of the office, I missed a virtual appointment because no link was sent, and earlier in 2025 I was contacted unexpectedly by a nurse practitioner (not my doctor) who provided very vague information while I was at work. It could have been handled with more care and professionalism. For these reasons, I've decided to part ways in the new year, though Dr. Bondas himself is a great doctor. read more

Lone Star Neurology care's more about how much money they can make off you than your health. I had went to them after I had been diagnosed with Frontal Lobe Epilepsy and Migraines. Instead of trying to treat my symptoms they wanted to run a bunch of tests that I had already had. I told them they could get the results from my previous neurologist yet he didn't want to wait for the records. He ordered the tests. After the visit, I learned he NEVER charged my insurance! My first payment of $100 went straight into his pocket. My insurance told me not to pay him until he charges them first. The following week the office called me to say they recieved my test results from my previous nuerologists and realized I didn't need the test Dr. Loeb wanted me to do but Dr. Loeb was out of the office for the entire week and they would need to talk to his PA. A few days later I went for a test in their office and they wanted to charge me $400. They never told me it was $400! I asked if they billed my insurance first. They told me no, we don't do that. I told them they need to. My insurance said it's not legal. I was on the phone with my insurance when their office manager said I need to pay something so I gave her $5. She wouldn't accepted it. She said I need to pay $80 or they would refuse my service. read more

Dr does not listen and/or document all information. Him not PA completes paperwork accurately. You can't reach anyone by phone in the office. I had to fight the office to complete insurance paperwork correctly. Then they went against my wishes to appeal the insurance company without going through mediation first. I would never recommend anyone to this dr or practice. read more

I had an appointment with Dr. Loeb at the Fort Worth, Texas location. He would not let me ask questions about my issues was the first thing I noticed. He set me up for 3 day Neurological testing using electrodes on my scalp along with 2 other tests. After the 3 day testing the nurse removed the electrodes using straight acetone to remove them and dripped it all over my clothing. She had not offered me a towel or a bib and there was no ventilation in the room. As I was sitting there I Googled about putting acetone on hair. It said to rinse immediately and it should be used only as a last resort. I mentioned to the nurse and she plainly said not to worry about it and just go home and rinse it out. There was a sink in the room we could have very easily rinsed my hair. On the way home my hair started matting around all of the electrode areas. When I got home I started to rinse and use the coconut oil they recommended to remove the electrode glue. None of these things were working and the mats had hardened all over my head. The largest being 2" x 3" as I had long hair. My hairdresser wanted $500 to remove everything and Lone Star Neurology would not reimburse telling me to come back (a 3 Hr. round trip) and they would take care of it. As I arrived, the Office Mgr and 2 nurses worked on my hair for 7.5 hours removing the glue and about 1/3 of my hair. My scalp was left burning and very irritated with bald spots everywhere. They also used a solvent with hints of acetone for the 7.5 hours with no ventilation. It was hard to breathe along with a headache and slight nausea. My voice and lungs were raspy for a few days. On my follow up appt. Dr. Loeb did not have a care about what happened when I told him about this and the very next day he wrote me a dismissal letter. He would not give me a follow up appointment with my test results. Patient abandonment, harm, abuse and neglect. Not to mention all of the Insurance money they collected for what? read more

It is close to impossible to get a reply from Lone Star Neurology. Their preferred method of reaching them is using their portal. But after not getting responses that way, I left voicemails. Still nothing. Finally, I sent an email to the generic info email on the website. That got a response from someone who was very sympathetic with my situation, and also seemed frustrated with the lack of response by the medical staff. I finally got a response through the portal, but it was just a forwarded group of texted messages back and forth between people I had never met. From that, I was supposed to infer that my concern was taken care of. My concern had to do with an ALLERGIC REACTION to standard pre-meds for my infusion! I NEEDED to make sure they knew about this before they treated me. There was no care for me as a human being; I was just a disease to treat and make money on. read more

Stay away from Dr Leob at Fort Worth Location. First appointment was supposed to have an EEG after having (5) TIA's, one hospitalization giving Diagnosis as TIA's occurring . Dr Loeb came in with his reflex hammer, did a few movement tests with his ink pen, looked at my photo's I took from each TIA....then states you did not have a TIA. When asking him what is it, go see maybe an eye doctor. I responded that the last TIA was in front of my eye specialist, he wanted to call an ambulance. His response again this is not a TIA. He must have said that 6 times. When I asked if hospital had misdiagnosed me, he wasn't as forthcoming in his response. He cancelled the EEG. The next day I was scheduled for a TEE by my cardiologist at the hospital. It showed I had 2 blood clots in my heart, a hole in my heart, and I was at a level 5 of calcification on my aorta valve and some showed small pieces breaking away into my brain. The conclusion was all three of those could cause TIA's, mini strokes, in fact I can have a massive stroke at any minute. Even taking my precious time to write this review, get upset with this doctor all over again, is risky....But I do it for the next patient, stay away from this doctor, he cares more about himself than his patients. read more

My first visit with Dr. Shaw and staff was phenomenal. Dr Shaw has top tier bedside manners. The staff as a whole was very helpful and excellent customer service! 10 out of 10 I highly recommend for your neurological issues! read more

I initially wrote the review while I was an employee as well as a patient period as the time went on. I saw how it was so important that so many people be on the books constantly that the time with the patients was very limited perio The staff is extremely obnoxious, disrespectful and causes a lot of work drama. Honestly, for quality care all the way around. I would suggest a different specialist neurology read more

STAY AS FAR AWAY AS YOU CAN FROM THIS PLACE! San Antonio location at 525 Oak Centre Dr. I had already read the tons of bad reviews, and they have a 2-star rating but thought to myself, that maybe it could be different for me. BOY! WAS I WRONG!!!! Wasted time, wasted money getting a Lyft back and forth, my daughter lost out on money also because she took time off of work to go with me and the BEST part is...I was not even seen but canceled and asked if I wanted to reschedule after being there in the waiting room for over an hour. Find another doctor's office, thank goodness I already had a backup doctor appt with a different place in case this one was a FAIL which it totally was. read more

We had an appointment with them and they cancelled. No attempt to reschedule and then did not respond to emails. Finally got them on the phone and they booked us a month out. 84 year old patient who needs help and they could care less. read more

Dr. Sajish Jacobs recently started practicing out of this location. Great doctor horrible office staff. I saw Dr. Jacobs on Jan. 10th and he refilled my prescription. The pharmacy needed additional authorization from the office. They called the office several times and no one would return the call. I called for over 3 months and was given the run around. A representative from my insurance company called for over a month and same results. After 6 months if this, I decided to separate with Dr. Jacobs and see someone else. Shortly after, I get a call from the office saying they wouldn't fill the prescription that I had been trying to get filled for 6 months now, since I am going to another doctor. I am very disappointed because I really like Dr. Jacobs. It was a horrible and unnecessary experience. read more

only allowed to see PA. my Physical therapist caught a stroke that she missed and she told me I had dimentia and had to call and retract that statement. told me I had no stroke and had to call and retraxt it. she made numerous mistakes and they wont let me see the doctor to tell him or get neurological care I would never recommend them read more

Incompetent staff. They delayed ordering my lab work for 2 weeks after seeing Dr. Then lost lab results twice. Sitting in office waiting for them to find my results. Staff acts like it's my fault they don't have results. read more

Dr D s office refused to see me even though I had been referred to him by two doctors. Very unprofessional officd

They never answer the phone or return your calls I've been calling for two days they finally did pick up today but they did not talk to me for over three minutes I heard them talking about another patient personal files I kept yelling hello hello but they didn't pick up after over three minutes of them talking they finally hang up the phone and I kept calling but nobody would ever pick up the staff in this office are horrible at answering phone calls everybody was friendly when I showed up there and they got paid for seeing me but when it comes to answering the phone don't count on it they won't pick up your call Or return your call read more

The Doctor and the Nurse practitioner are wonderful and very thorough. The office staff is incompetent. You call and they don't return your call. The Say they are sending you labs and you never receive them. And for some Odd reason they can't get the reports for imaging you had done even though the hospital has sent them numerous times and the patient can see them on the hospital portal. They need to get their act together. read more

If you can find a different neurologist's office then I suggest you do so. I have never dealt with a VERY INCOMPETENT front/back office staff in quite sometime. I made an appointment with the 1307 8th Ave Ste 309 Fort Worth office location. My appointment was on April 28, 2023. I saw Dr. Jordan Scott Loeb. The appointment went fine and he got me scheduled for a MRI outside the facility and for 2 tests in-house. On May 19, 2023 I did my MRI with Midtown Medical. Midtown told me it would take 1-2 business days for Lone Star Neurology to get my results back. I called on May 26, 2023 at 12:18 pm and the medical assistant/receptionist claimed she didn't see a MRI being ordered & to wait 10 business days. I called again on May 31, 2023 and the medical assistant/receptionist advised they do have the results however I would need to schedule a follow up appointment in order to get the results. I had to send Lone Star Neurology an email on May 31, 2023 letting them know how pissed I was and questioning why do I need to schedule a follow up appointment when I signed new patient paperwork authorizing the info to be provided by phone or electronically to the email address on file. A medical assistant called me and apologized and emailed me my MRI results. Fast forward to today, I had 2 appointments scheduled for June 21, 2023 and June 22, 2023 same (Fort Worth office location both at 8am for tests. I spoke with a medical assistant on Wednesday June 14, 2023 and was told I had a $100 copay for both tests (total $200). I also received a text on June 19, 2023 asking for me to check in early for my June 21, 2023 and early payment of the $100 copay. I paid it (see attached). Today, June 20, 2023 a medical assistant calls and says that my copay for tomorrow June 21, 2023 is $500 and for June 22, 2023, it's $200 (total $700). I told them to cancel both of my appointments because that's NOT what I was told by phone nor via the text with the listed copay. Later this morning (June 20, 2023, 10:46a) I spoke with Julie in the billing office. She advised that Vini is the office manager and she will have to issue the $100 refund and get it signed by a manager. She could not tell me what the turnaround time. I will update this review accordingly once that complete. read more

Lone Star Neurology - Neurologist Near Me - Grapevine, Texas

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hands down the worst experience ive ever had going to a doctor. they will not call you back and they are beyond rude. its sad they are still in business. zero stars. read more

If you're looking to have care that is compassionate and responsive, look elsewhere. This is the most disorganized and rude practice I have ever had the displeasure of dealing with. Their office ignores requests from their patients. They do not follow-through on treatment plans that they themselves have recommended. If you are referred, by them, for additional treatments/therapies elsewhere, they do not send complete information in a timely fashion, nor do they even respond to those providers' repeated requests for that same information. You can expect each call in to require an interminable period of time on hold, where then you'll be forced to leave a voicemail and then you can expect that returned call to take as much time as possible. read more

As someone who suffers with migraines it was great to find a neurology office that was willing to go above and beyond to help me find a medicine that would work for me. I've had migraines for 20+ years and never had a medicine that worked til now. I credit this to staff! You can tell they really care about their patients. April (medical assistant) is always so friendly and welcoming! Kathryn (physician assistant) really listened to my needs and questions! You don't feel like just a number at this office! Would highly recommend and have recommended to my own family. read more