The food came out pretty fast most likely because we came early but this breakfast was good and…read moreservice was amazing

This Gold Dust West Casino is one of three. There's one in Reno and the other on Carson City. They…read moreall have the same menu for the Grill restaurant. Prices are maybe a buck higher here in Elko, I guess due to the shipping to get all the supplies out here. I was out here in Elko Nevada for work and I was pleased to see that there was a Gold Dust West Casino out here along with the Grille restaurant. I heard the food was pretty good here and a decent deal. I go in with one co worker whose driving me around Elko. It's not really too smokey in here, so that's a good thing, but it's not a crowded Saturday night either with all kinds of drinking and smoking at the slots going on. We get seated at a nice table and I go over the menu. They have a prime rib special here for $17.99 and it's available everyday from 11 am! Most of these casino restaurants that have prime rib, only have that on Fri and Sat after like 4 pm. I passed this time, but what I did see was the Chicken Fried Steak! It's supposed to be a 10 oz. beef patty, breaded and deep fried served with country gravy, hashbrowns and toast, and then even THREE eggs, for just $13, that's a deal. In the Bay Area where I was just working, they don't even serve Chicken Fried Steak ..... it's like truck driver food I guess. My friend had this Cali Omelet ... yeah it was sort of breakfast time for us. That was the more healthy option with veggies and no meat, just the opposite of what I ordered! The food came out in short time and look fab! I ordered my Chicken Fried Steak on a separate plat with gravy on the side, so I didn't get gravy all mushed up with my eggs and potatoes. Holy moly, that was a lot of food! Super tasty, I just ate half and took the rest to go, gave it to my friend since I flying back out soon and I don't think the airline would appreciate me bring Chicken fried steak on the plane to eat! The omelet looked better than I thought it was gonna for the price. Tons of avocado on top and fluffy hashbrowns! 5 stars for the food here! I didn't do any gambling ... I know better!

We stayed here for one night and enjoyed our stay here. The rooms were clean and the decor was…read moremodern. It appeared to be newly renovated and loved the decor and positve messages. They had plenty of options for breakfast, which was nice. There was plenty of seating, which was also convenient. The staff were all very friendly and helpful. I also liked that there was plenty of parking. The bed and pillows were super comfy so we both slept really well. This hotel is dog friendly, which was nice since we had our dog with us.

I love Hampton inns typically, this one was what felt like newly renovated. The bed was pretty…read morecomfy. The breakfast is decent for continental breakfast. Their gym was great, 3 treadmills, an elliptical, a bike, dumbbells and bench, also a large area for floor routines. The room was clean but we did find a weird stain on the head of the sheets under the pillows that looked like old blood and that made me uncomfy. I forgot to mention it to the staff before we left (I didn't see it until the morning and neither me nor my husband had a cut that would make it ours) so hopefully they see this. My only other complaint is that their pet policy is vague on expedia, it just says "pets welcome" and doesn't give you anywhere to add a pet when you're booking the room. When we checked in they dropped that it was $70 per dog which is wildly high (most hotels are $25-$50/ea) so I really wasn't pleased about that. Besides those two things it was a good stay when passing through town.

Rooms were clean. A/C was cold. Bed slept good. My wife liked the Dove soap dispensers in the…read moreshower. No complaints.

I had a great experience. The room was clean and stocked well. I use to be a housekeeper so I…read morealways check the bed for hairs and such and there were none. Alyssa or Aliya (alternative girl with a septum piercing who works the night shift) was really hospital and nice. I had issues with my card when they tried to charge the $50 for incidentals and she called her manager to try and find me a solution and found me a couple and I was able to use two cards. The coffee station was simple but effective. I like that they have a big thing of sugar instead of the little packets. It's a small thing but it mattered.

We had reservations in April for us and my sister & her husband for a birthday getaway. We decided…read moreto travel a day early and we called ahead and got a room. We arrived early in the evening and the gal that checked us in was not super friendly and did not explain anything about our accommodations (Wi-Fi, Breakfast, etc.). We dropped our stuff & dog into our room and went to dinner. Later that night we got back and our tv remote would not work and we could only get Cinemax. And the bed was nothing but springs. My husband went downstairs to talk to the gal, and I went to get ice. The gal at the front desk said she could move us but did not have any pet rooms available. So, no help. Meanwhile the ice machine was broken and had a note that said to go to the restaurant to get ice. A server was counting at the register and asked me to wait, not an issue. However, that was the only thing she said and seemed put out when she took the ice bucket and brought it back. We went to bar and the bartender came off as rude. We decided that night that we would cancel our reservations for the next night and go somewhere else. In the morning, my husband talked to the Assistant General Manager - Steven W. and he went above and beyond. Our stay the following evening with my sister and her husband was delightful. We both had nice, remodeled rooms and the staff we encountered all seemed to be having a better day. I know the hospitality business can be brutal to work in, but great leadership always shows. This is a BIG shoutout to Steven W., because of you we will be back.

Customer service at the hotel is wonderful and accommodating... we booked through Wyndham fought…read morelanguage problems ... we are repeating visitor's with disabilities.. we requested a handicap room with soaking tub Wyndham acted like we weren't frome there country told us the room was not offered... when we arrived it had went to a previous walk in so thay worked it for us the next too nights .... THANK YOU !!!