I tried to hire a cab from this company only to be confronted by the rudest controller. I had my 2 children with me and a small amount of luggage. I had tried earlier to take some money out of the nearest ATM but it was broken. I didn't know the area and the controller informed me they wouldn't take me unless I paid upfront. I explained what had happened still she wouldn't budge. Luckily a kind driver took me to an ATM and home so I tipped him. I telephoned the office to lodge a complaint only for the controller to slam the phone down on me. Why couldn't she have used her discretion? I was hardly likely to run off without paying with 2 children and some luggage. She really was the rudest woman I've ever come across that's works with the general public. I would never use this firm or recommend it. My only praise is reserved for the driver that decided to take me home. read more