The issue started when I received Carrier furnace and air conditioner. I read the reviews and the furnace was okay but the air conditioner was a model that should have been used on a brand new home. It was missing the placards of the maker, the serial number couldn't be found in Carriers system for me to register it. Right then I knew I had been had. I complained immediately before the summer even began, sending out numerous emails of the issues I already had.
Summer hit and the very first day of running it I had to call the ProHome warranty. They already act like they have attitudes like its your fault that you are calling. So they came and fixed it, supposedly that is. It stopped working again a few weeks later and I called again to the same lady that pretty much faulted me for the AC not working. They came and welded all the lines again cause it lost the refrigerant.
It worked for a while then the fall came and it started leaking in the basement. So I had to call again and go through the same process again. So they came and fixed the lines again and here we are now with a shot compressor. I am coming out of pocket $820 bucks to fix something I knew we would have issues with from the beginning.
The part that blows my mind is that I am building a brand new home with you guys and you treat me like crap when I bring up issues that I am having or blow me off like I don't matter. Their customer service sucks, as like almost any other business ( I'll be nice to you till I get your money). read more