DON'T STAY HERE! If I could give this place -10 stars, I would.
We stayed 7/24-7/25/26 after a 15-hour drive and chose this lodge because it looked beautiful online and was the most expensive option in the area. We expected a premium experience. Instead, it was one of the most disappointing hotel stays we've ever had.
We reserved a king room, but when we arrived the lobby was closed, there were no staff on site, and there was no way to find our room. The town has virtually no cell service, so we had to drive to the next town just to call the hotel. After multiple calls, someone finally answered and casually told us they had given away our king room and only had a room with two queen beds available. There was no apology, no discount, and no effort to make it right.
The room itself was clean and the beds were comfortable, but that's where the positives ended. The thermostat was locked at 65°, there was no coffee, no bottled water, no body wash, and no hair dryer.
The next morning was even worse. There was no continental breakfast, no coffee, no food, and not even a vending machine for a bottle of water. We were told breakfast had to be pre-ordered, something never mentioned during booking or in our confirmation.
The customer service was the most frustrating part. When I politely asked for body wash and a hair dryer, the employee barely acknowledged me, offered no greeting, no apology, and no customer service whatsoever. She simply stared at me and said hair dryers had to be requested at check-in--which was impossible since there was no one working when we arrived.
For $250 per night, we received:
The wrong room with no compensation
No staff available at check-in
No internet or reliable cell service
No coffee, breakfast, or basic amenities
Exceptionally poor customer service
We left feeling completely disappointed. We've stayed at budget hotels that provided better service and more amenities than this place. Save your money and stay somewhere else. read more