Cameron from SoCal Spa came today to check on a leak under my spa. He was very professional,…read morethoughtful and courteous. He took his time and was quite thorough in his inspection trying to find and correct the leak. This is the second time that I have used SoCal Spa company . The last time Cameron came he ordered and fixed the leaking heater. Everyone I've talked to at this company have been polite, efficient and very cooperative. I would recommend this company and Cameron as the technician

Amazing service by Joseph yet again! My Denali 680 has been missing a couple of slats on the side…read moreof my hot tub, and somehow he found a few pieces that worked beautifully to replace them. Above and beyond as usual!

Co owner Justin was competent, fast and friendly. Misty at Spa Pros is a great interface between…read moreoffice and the technician and kept me informed all the way. This is a great company to work with! Jeff S

I'm a little tardy leaving this review for Spa Pros but I wanted to let everyone know how satisfied…read moreI was with the work performed. I first spoke with Misty on the phone and told her the issue I was having with my Jacuzzi J-460 (which had been pre-diagnosed by my electrician), and she was quite lovely in describing the cost of repair. It was a failed heater pump. I also needed a drain and clean since it had been some time that I had used it due to the heater pump issue. Her quoted price was fair and was NOT elevated after the service was performed, as some companies tent to do. Justin came, on time and was scheduled, replaced the faulty part and completed a very thorough drain and clean. The unit looked like new afterwards. I am very happy that I chose Spa Pros. I recommend them and I will schedule them again to care of my Jacuzzi!

Initially contacted company via Yelp with a message and ideal day window…read more Was messaged back that they were booked for 3 weeks and to call them to schedule if interested. Over a period of a couple months, I called several times and no returned calls. After sending another Yelp message and informing owner that messages were left on voicemails and no returned calls, this Yelp message would be my last attempt to contact him for an appointment and for him to return my call. I am not in the habit of chasing down professionals in order to do business. He retorted that he is sorry I had trouble contacting them. (No statement as to why my calls were not returned, or that he got my messages) But, then stated he was "declining my request". That's professional! I guess he doesn't need the work, or want to be called out on the inability to return calls.

Steve is a true professional. We have a large in-ground spa that was installed by the homeowner of…read moreour house back in the late 80s. It's been a real challenge to find anyone that really understood how our system was set up given the DIY nature of the original installation. I left a message on Thursday and Steve returned my call promptly that evening and came out first thing Saturday morning to do an inspection. He spent a good hour and a half going over all of the components and analyzing what was causing certain of the jets not to function correctly. While we almost certainly will need more extensive work done in the future that will involve ripping up concrete, Steve was able to at least adjust some of the various settings enough that we can enjoy the spa again. His pricing was more than reasonable for the work done and the time spent. It was obvious how much experience Steve has and he took the time to walk us through what he was doing, even to the point of showing us some actual sample parts similar to those in our spa which he had in his bag and demonstrating how they work so we could better understand the inner workings of the plumbing and the jets. Honestly, what a pleasure to deal with a consummate expert who is willing to share his knowledge. Even more importantly, I did NOT feel like he was talking down to me as a female homeowner, which tends to be a recurrent problem for us women when engaging with certain contractors. Thank you, Steve, for your fast and courteous service and your expertise!

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.

The customer service here is just off the charts. There are loads of considerations when buying a…read morespa and Robin was just brilliant at listening and gauging what was important to us and matching that up. The installation - including having to cut out part of our deck and redoing electrical - all went so smoothly and everyone was so knowledgeable, attentive and helpful. And anytime I have a question or need help Robin has been so beyond generous with her time and with handing me products etc. Just a lovely experience from start to finish. Super team at Pacific Spas & Sauna

The moment we walked into the store we were greeted and enjoyed a tour of the spas without a hard…read moresell. Robin, (a delight) had me get into one (sans water) and stretch out and I fell in love immediately. We had a fun experience while shopping and decided on a jacuzzi. Greg is the great, friendly, knowledgeable guy who handled the delivery and set up. It all went smoothly and we know have our dream jacuzzi!!!

We hired Timeless Builds for a big backyard overhaul, including a full pool renovation, adding a…read morehot tub, laying new pavers, and building a custom grilling station. The results are stunning. We worked with Yehuda and Maor and we couldn't have asked for a better team. Their commitment to perfection was evident in every detail. Beyond the high quality of their work, they were incredibly easy and enjoyable to work with throughout the entire process. We are thrilled with our new outdoor space!

I purchased a house with a horrible back yard pool area. There were ugly concrete blocks sitting…read moreat crazy angles with oil stains and who knows what else (they had their elderly dog using the area rather than walking it!). 5 or 6 different contractors came by to make bids. Only one of them was interested enough to think beyond just removing the concrete and installing turf. That was Maor from Timeless Builds. He made thoughtful suggestions that improved the whole pool area dramatically, gave me a fair price, followed through with great communication, and had meticulous and efficient workers who got the job done on time. Maor and the company were altogether a pleasure to work with.

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

Way to Go Builders revamped our driveway, replastered our pool and built for us a stunning bench…read moreand fire pit. We enjoyed working with their creative team to design a space for us; Gadi and his crew were professional, knowledgable, kind and available. Way to go brought our vision to life in a timely fashion and for that we are very grateful.

I hired this company last year based on recommendations from a friend to build a complicated…read morelilypond in my house in Santa Monica . This company has done a masterful job building this above ground lilypond and I strongly recommend Pool & spa builders and they have exceeded all my expectations from service to the quality f work. Daniel

I called to schedule service and regular maintenance. I explained the situation. They said they…read morewould see what their techs schedule is would get back to me. Well, no call back. After two days, I called again and kept getting the voice recorder, so I left a message. No call back. Following Monday I called because everyone was on my back about (if I had scheduled a pool person for the next owner for regular service and maintenance- spouse, realtor, new owner, etc.). Finally she picks up and tells me that she was just handed a note by Irene and she was going to get back to me but they are headed into a meeting (probably lunch not a meeting as it was 11:45) and so I told her I can't keep waiting and I need an answer whether they can service this pool or not, and she tells me "well to be honest, we are backed out a week and a half..." so I told her shame on them for not letting me know and keeping me in the dark. Rude and inconsiderate. It is really frustrating when you try to be loyal and call only one company you had used in the past and not make other calls...well, I guess it doesn't pay to be loyal to a company who is not loyal to you\their customers.

Richard the CEO was very helpful with a lighting equipment need I had. He researched it to get a…read morethorough answer and responded quickly.

I've been using Aqua Masters for the past four years, and they have consistently delivered…read moreoutstanding pool/equipment service. They've handled all of our equipment installations and repairs, and their work has always been reliable, efficient, and high-quality. Their technicians are knowledgeable, professional, and always communicate clearly. Whether it's a routine repair or a major installation, Aqua Masters gets the job done right the first time. They're trustworthy, punctual, and take pride in their work. After four years of excellent service, I can confidently say that Aqua Masters is a company you can depend on. Highly recommended.