LONG POST! In short: AVOID THIS COMPLEX!
This place is the absolute WORST! Please don't let the pretty brick fool you. We should have known when we saw resident after resident leaving in droves when we toured and when we were moving in. Some of their concerns were about the paper thin walls, bugs and critters on the lower level apartments, the clueless manager, the quality of the complex going down, lack of response, etc.
The last receptionist, Maddie, was always responsive. The current receptionist NEVER answers the phone but is yet always at the desk looking at her phone. She never has an answer to any question. She's just there looking high as a kite. They are wasting money by paying to have someone there when a brick wall would work just as well.
They do not keep up maintenance around the complex. They've let mail and packages pile up in the mail room, where they refuse to contact residents to have them pick up their packages. It always smells like marijuana. There is always trash and dog droppings all around the complex. They absolutely don't clean the gym - there's always a bug of some kind, either dead or alive, all around the equipment. Lately, more stink bugs. Birds get in there often, so there's bird excrement on the floor. They do not keep up with the disinfectant wipes, and on the off chance they do, they allow trash to overflow, so there are wipes all over the floor. The trash room in building 108 is always overflowing; they never change any of the air filters in the buildings, so they all smell old and moldy. Our apartment wall leaked every time it rained, and it took at least 10 visits before they actually did something that may have worked. Now, it only leaks when it rains REALLY hard, but the issue isn't fixed. Mind you, this wall has an outlet on it.
Maintenance is a joke. They've been in my unit multiple times, leaving the lights on all day, and I reached out to the front office each time. This last time, I was still waiting for someone to return my calls, emails, or messages about the issue through the online portal. I go to the leasing office to address the problem; they've changed managers. No one in the complex would have known that as they did not inform the residents. Of course, the new manager, Cheree, is not in that day. Almost a month passed, and we got a call from the leasing officer, Cheree, saying we had an outstanding water bill. Only THEN, when I mentioned my attempts to contact them, she became aware. She calls me back and says that I need to send them a bill showing that them leaving my lights on made the bill go up. What difference would that make if we travel a lot so the bill would always be relatively low? The point is, this was the nth time this has happened. If they compiled all the times the lights were left on, it would be its own bill.
Today, 5/23, I got a notification from my Ring doorbell that someone was at the door. It was maintenance to fix something. I asked them to turn my lights off before they exited my unit. The maintenance person snaps at me, "I always turn the lights out when I leave," and walks away. I left work to come to the leasing office to 1) address his attitude to my simple request and 2) talk with whoever is over Cheree because she clearly has no idea what's happening or how to do anything about it. Yet again, of no help. As a matter of fact, they all looked at me like I was crazy. When my partner finally arrived, same response but no way of addressing my concerns. Simply rants about how they've all known each other and that the other person is a saint. I do not care. Address the issue.
We're waiting to hear back from Trivest McNeil from the phone call I made today, 5/23. Cheree apparently can't contact her immediate boss because "she's in Texas" and "we have to go through proper channels." They gave me a number I had already called that went straight to voicemail.
If you are okay with a bug-infested complex where the trash is constantly flowing, the paper thin walls, the leasing office being unresponsive - this is the place for you. Otherwise, find somewhere cheaper to live. We CANNOT wait to move. read more