If I could give this place less stars I would. On June 20th I came here to shop for a dress to attend a friends wedding and there were a few things that caught my eyes otherwise that I would of purchased if it were not for the treatment that I received in this location. I have been into other loft stores and been greeted by friendly associates and I just didn't get that here AT ALL.
The associates hovered over me like I was a shoplifter, were very short with me(other than one girl with red hair), looked at me like I didn't belong there, and seemed to be in a rush to get me out of there. While I was looking for clothes an older lady came up to me to ask "if there was anything I was actually looking for so we could get me in the fitting room" and when I actually got in the fitting room another girl yelled into the fitting room area "where are you" thinking it was my friend I called out and the girl rudely said "yeah well which room". First off, I'm the only person in the fitting rooms so that was obviously corrected at me. Second of all, should you know which room you put a customer in?
As somebody who has worked clothing retail and even been an assistant manager, not just a sales associate, I was very frustrated by this especially because I saw other customers having very positive and friendly interactions with the people that worked there.
I understand I may not be their typical customer in the sense that I'm 20, pierced, tattooed, and have more of an "edgy" look but that is no excuse to be treated the way I was, I'm a customer and I had every intention of purchasing clothing. I actually decided not to purchase clothing there because I was so upset over the way I was treated! Will not return to this location, and am honestly considering calling the store to speak with a manager and or their regional/corporate office to make then aware of the attitudes of the employees at this location. read more