This is about the company's customer service in regards to billing. I've been a customer for over 10 years. I had an issue with my checking account of 40 years and had to close it and open a new account. When I paid my loft invoice of $29 it came out of my old, closed account. I immediately sent in another payment from the correct account and it was posted prior to statement due date. This month I have a $25 return fee. I called and explained the issue and that the payment was on time. They explained about the fee and refused to remove it. I have never missed a payment nor have I been late. I asked the rep to close my account, which she did. Too bad but customer service represents the company as a whole. I will not do business with them. read more