I usually love the clothes and have great experiences with the associates, but yesterday was different. I attempted to return a pair of shorts that I had washed once, only to find the hem had fallen out. I've bought five pairs of these shorts recently and love them, but I'm not skilled at sewing. I simply asked if I could exchange them or if there was anything they could do since I had only washed them once and hadn't even dried them. The associate became very upset and told me I could only buy a new pair.
I calmly told her there was no need to get upset, but she stormed off and never returned. I continued shopping and noticed there was a line of at least three people the entire time I was there, yet no one asked if I needed assistance or offered me a dressing room. If anyone should have been upset, it should have been me. I still don't understand why she was so agitated or why she left in such a manner. If there's a recording, it could serve as a valuable training opportunity. read more