This business wouldn't even get one star. There are plenty of trailer businesses to choose from in WNY and you would receive better customer service from the managers and business owner. They take your money then if there is an issue they are the last ones to try to rectify the situation. They DO NOT stand behind their word, and the owner Brandon is even worse. They talk out of both sides of their mouth. I bought a brand new trailer, later discovered it had major issues and I was told the issues were manufacturer defects and they could not repair it at LOE, and it would be under warranty. When it came time to process the warranty and get the trailer fixed they backed out of their word and denied the fact the trailer had manufacturer defects to the manufacturer warranty department. They lied about the problems, denied there was even an issue. When we tried to have a minor repair done, the workmanship was less than acceptable, and the warranty company agreed. The consumer relationship became so bad on behalf of the business owner, that he even told us to: "get the f*ck off my lot or I will call the police". What business does that? I filed with the BBB and they didn't even have the decency to reply because they knew what they did and were too afraid to correspond. So, I took it back to the manufacturer and filed it with the Illinois BBB, and guess what? Novae responded, drove to PA to inspect it, and it got fixed! It's back to being almost brand new. Stay away from this business. They are not to be trusted. read more