I wasn't going to post a review, until I saw the BS that was told to me was in fact BS! On the CW website was a camper I was interested in for $7200. As I pull into the parking lot for me walk through appointment, I get a call that there was a problem with unit and they couldn't sell it to me. I ask why and was told it failed the safety inspection. The very next day it's listed again for $11,499. Same unit, same stock #. And now it has a pending sale. I hope the new buyers see this review for their 2016 keystone passport. read more

Me and my girl purchased a Dutchman 17b brand new in 2023. It's never been used by us so we called Camping World Hamburg and was told Larry will contact us, he did. He was rude to my girl and said no way we paid 15k for the camper in 2023 and that they sell 2026's for 11k, which is a blatant lie and hung up on her. They also mixed up the VIN when we bought it and we couldn't register it till this got fixed. I won't be doing any business with Camping World of Hamburg again, Colton RV has great pleasant people without attitude. so up yours Larry, maybe get a job where you don't deal with the public because you need a lesson in politeness. Thank you and I give Camping Worof read more

I purchased a camper from Camping World in Hamburg, New York on April 3, 2026. It is now May 12, 2026 and Penndot has not received any information from Camping World regarding the title and license plate. Camping World has assured me repeatedly that Penndot has the paperwork, yet when I call Penndot they have no records on this camper. In addition, when I arrived home with my camper there was a rip in the awning and a bolt is missing on the trailer hitch. I have contacted Camping World repeatedly regarding repairs/replacement and absolutely no one is responding to my messages. My temporary tag has expired so I have a brand-new camper sitting in my driveway that I am unable to use. Thumbs down to Camping World. read more

The most honest people you could ever ask for. from start to finish the sale was over the top! sales men Mr Robinson was friendly addressed everything trailer was ready sooner than expected. hands down the best customer for life! read more

My experience at Camping World was deeply frustrating. The employees were not only condescending, but they also tried to scam me during the process. It felt like they had no genuine interest in helping customers or making sales. It was if I was doing them a disservice being there. I ultimately purchased my RV elsewhere, and while I was there, I overheard another couple sharing their own terrible experiences with Camping World. Save yourself the trouble and seek out a more reputable place! read more

Camping World of Hamburg is horrible!! I bought a New Forest River RV end of June 2025, it went in for repairs of the slide and electric on July 11, 2025 and they still have it, Now Forest River is supposed to fix it. I used my NEW camper for one week and it's sitting at Camping World.... I'm making payments, paying insurance and no one gives a crap!! They should have replaced it, try to make it right?? No one seems to care!! GM Sal is a joke, you have to explain yourself every time you call and you would think they would know they have had your camper for months.. going on 6... They also damaged it while trying to repair it. what a joke of a dealer.. Do Not buy from them, I'm living a nightmare!! read more

Everyone here as been absolutely amazing!! Michael Robinson was the best sales man I've experienced.

I've only done two bad reviews in my life, and both have been for RV dealerships. My first after purchasing an RV from another dealership and second for a possible sale with Camping World Hamburg. For such expensive items, you think you would be treated better. I emailed Camping World in Hamburg, NY on a RV they had for sale and started working with Jacob. He then passed me Rick, who I started talking to for a possible purchase. Just as we began talking, he wanted me to put a deposit down because he had someone else looking and he doesn't like doing business this way, but he had to if I wanted to hold the RV. I then told him I wasn't comfortable putting a deposit down until we had some numbers, and that he could sell the RV to the other person if they were ready to purchase. The next day Rick texted me and said the deal fell through, so we started negotiating a price again. After going back and forth, we settled on a price, and Rick told me to contact Dee the sales manager to start the purchase. So, the next morning I called Dee to start the purchase, and I left her a voice mail. I then texted Rick to let him know I had contacted Dee and that I left her a message. This was at 9am Friday morning. At 4pm Friday afternoon I receive a text from Rick saying the unit has sold. I wasn't given any chance to see if I was still interested, a phone call or a chance to put a deposit down. Which I would have. I know asking for a deposit is the way they do business because they tried it with me a couple days prior. Also, Dee never returned my call. I got no other call, text, or email to see if Camping World could offer me something else. They just ended our conversation. I then emailed Rick and told him I was unhappy with how this sale was handled and wanted to speak to his supervisor. Rick responded saying he apologies and gave me his supervisors phone number. I tried calling his supervisor Salvatore Lima, but he still hasn't returned my call after 4 days. My question to Camping World and Salvatore Lima, is why his team didn't continue to work with me, ask me for a deposit, or offer me anything else after they sold the RV, I was working with them on out from under me. Camping World has now lost a customer before even gaining one. This would have been my second RV purchase in two years. I'm hooked but will now take my business elsewhere for my next RV purchase. read more

Terrible customer service from the guy Larry who was suppose to call me 2 weeks ago back to Brian the manager who never called me back. Don't recommend this place at all not the " I feel important kind of place more like we'll get to you when and if we do". Glad they have a place to leave your comments in here for everyone to see gotta love this country !!! I was just trying to sell you guys my 2021 Forest River 263BHXL and maybe get something in future very disappointed in customer service. U.S Marine Veteran read more

Update on my review after owning the RV for a month. DAMAGED. The $1500 prep fee they force you into paying apparently doesn't cover anything except a wash. They show you how to use everything, cool, except they never checked if the hot water tank was connected. We go camping and light the burner as they showed and about 30minutes later smell plastic melting. Come to find out the hot water tank was still shut off from when the camper was last winterized. The "prep team" never even checked, and just sent us on our way telling us the camper was all opened up and ready for the season. Now our tank insulation is damaged. Don't believe anything these people tell you. Dont buy here without expecting to get absolutely hosed in some way or another. If you consider purchasing here be prepared for classic high pressure sales tactics and thousands of dollars added on in additional fees, for literally nothing, on top of the listing price. They have told me every classic sales line and were shy about telling me the actual APR on the loan. Verdict is still out on whether I will close the deal. With the way they are trying to push me into a sale, my gut instinct says to run far away. With the revolution of online lending access and online sales I thought this type of old fashioned sales pressure was a thing of the past but I guess not. read more

ZACK WAGES, product specialist at Gander RV in Hamburg, NY always goes out of his way to get me the best deal possible, as fast as possible and is sometimes even very creative with parts and advice to make me happy. He's done this repeatedly over the years. The place is very busy always, yet when I walk in he greets me as "Smitty" by name with a smile. He's awesome and appreciated. Thanks again for the great service over the years, Zack. Loren Smith "Smitty"-Cassadaga Truck & Auto Sales read more

Rick Bezinque is a Fantastic Salesman. Not only was he courteous, but was very friendly, knowledgeable, and gave me the best deal around! I am definitely a customer for life. I highly recommend Camping World. read more

We've been wanting to stop into Camping World and found this location to work in our travel schedule. We met with Chris. He was pleasant and knowledgeable. We're gathering data to possibly make a purchase of a toy hauler for our two motorcycles. Although we are not yet ready to buy he spent time with us getting to know our needs, budget, likes and dislikes. We got into the golf cart and drove out to see some of the models and really liked the 5th wheel option. The warranty, road side coverage, service options all sounded great. The store had lots of cool options for small space living and on road adventures. We are quite a distance from this location but Chris was so great that we may contact him again when we are ready to make a purchase. read more

Had a great experience here at Gander. Rachel was our service helper. She was very professional. Rachel and our slide tech were spot on and delivered everything we needed. Our rig that "couldn't be repaired " at another shop was done in a few hours at a very reasonable charge. We will most certainly be going back as we have some other work that needs to be done. read more

I called this shop for a steering stabilizer upgrade and charging me around $700 for parts and $800 for labor. I called the stabilizer dealer and parts are $545 and free installation for them. I ended up installing the stabilizer myself and took me about an hour and a half. read more

We've had an issue with the grooves on our slide out on our trailer. We took it in early June and it's still there to be fixed. Supposedly they are still waiting on the parts to come in. We will never take our trailer back there. A one rating is too good for this place. read more

I recently tried to buy a trailer hitch from this establishment. The sale of the hitch was no problem, a little over $200. The concern for me was how they approached the installation. They were going to charge me over $500 for it. I was, needless to say, surprised at the price. But then the made me a proposition; if I purchased a $59 Membership to the Good Sam Club, a campsite organization, I could get the installation for, wait for it, $59! I balked at what seemed to be an apparent price gouging tactic to sell a Good Sam Memberships. One employee told me, "if you don't like it, go to Buffalo RV and pay $175 an hour for installation." I found this statement to be unprofessional and unnecessary. Though annoyed, thinking he was just an angry, frustrated, man, I purchased the hitch, Good Sam Membership and the employee I was working with said it would arrive "in about a week". So, to make a long story short, two weeks later, no hitch, not even a call to update me. With that being said, I took the unprofessional employee's advice and went to Buffalo RV and paid less. Thank you, Sir! The refund process was painful, cashiers did not know how to process refund, called the Manager on the phone, wouldn't refund $59 Good Sam Membership, said I had to call them directly. What a scam! You sell it but cannot refund it. Horrible employees, unethical pushing of incentives, no follow up or customer service. Simply horrible. Stay away, you've been warned. read more

I am impressed by the service and the short time to get an appointment at CW Hamburg. Surprised their average stars are not higher. Had two service trips this summer. Called Monday and took a Wed. slot. My Sunseeker had roof water leakage(after last season) at front corner, thank heavens a small area. In early July I sealed it with Dicor Acrylic Coating and caulked too. The coating will protect roof a couple years, but won't help any small crack on the edge. Surprisingly, my ceiling had minor damage, and tech found a lot of moisture above the ceiling. I accepted his fix of applying self leveling caulk along the whole width, plus running heat to dry out the area above ceiling. The assessment took just an hour and new wide ribbon of caulk and a couple hours including drying time. Oh, I had the generator oil replaced too. So a 7-hour day. read more

buying my coleman rubicon from camper world has NOT been a good experience. After settling on a price I was told there was a additional $1400.00 delivery fee. A setup fee was also charged (I assumed this was to check the trailer for anything that needed cleaning, repairing and electrical problems etc. The staff brought my camper to the front and away we went. Upon arriving at home 2 hours later i realized the electric cord had never been connected to my truck. 100 miles down the thruway with no blinkers or brake lights. so on to next problem, 20 days after my purchase I had to call trailer world to ask when i would receive my statement so i could begin making payments in a timely fashion. we had a 3 way call with M and T bank. They assured me my bill was in the mail. 29 days after my purchase I drove 30 miles to the nearest M and T bank and made the payment. I still have not received a statement. The first week end we camped I plugged in the shoreline connection. We went in the trailer to turn on the lights as it was getting dark and WHAT.... no lights no refridgerator and my battery was at at 1.9 volts. But the air conditioner worked. After finding the fusebox we realized not only were 3 fuses missing but the 3 that were there were in the wrong spaces. We went out and bought the correct fuses and hope all is finally ready to go. As you tell we're not expert campers. but equipping the camper with proper fuses sounds pretty basic. We will never deal with camping world again. read more

We needed help with our RV's water heater. Zack Wages went above and beyond to help us trouble shoot and fix our issue! We were so impressed with his customer service! Love gander RV because they have people like Zack!! Thank you!! read more

Back on August 24, 2018 I took my fifth wheel in for some warranty repairs on or about November 17,2018 I picked up my fifth wheel trailer as the repairs were finally done. I stored it for winter I now have it in my driveway to get ready for the camping season as I was going over and under it checking it over to my astonishment I found as the included picture shows the brake repairs that Camping World Buffalo made using wire nuts to secure the wires for electric brakes. This is Not a proper repair for a vehicle. Twisted wires and add a wire but is a recipe for failure on any vehicle read more

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Sal Lima the GM. And his staff A+... any issues he will settle , goes above and beyond for customers

We are so happy with our experience at Gander Outdoor in Hamburg. Lauren was extremely well versed on all the toy haulers we looked at. She took the time to open everything ahead of time, she answered all our questions with straightforward answers and ultimately led us to a great deal. After we decided on our toy hauler, Sal and the rest of his team went ABOVE AND BEYOND to deliver our new toy! The attention to detail and knowledgeable staff were beyond expectations. Our RV came fully detailed, from top to bottom, shiny and perfect. We are forever grateful for the full walkthrough, turning on and inspecting every button, slide, window, lever and appliance - all while mentioning if anything was out of place they would fix it! All around a top notch experience. Gander Outdoor is a full service shop, we highly recommend trying them yourself :) read more

I have been searching for a Honda EU 7000 generator for 8 months, in over a 300 mile radius. I was referred to Gander RV / Buffalo from a neighbor who purchased a camper there. I was instantly directed to Zach in the parts department. He was knowledgeable and very helpful. After talking to over 50 different sales people on a generator that was on backorder, he had the confidence that he could have one in about a week. I don't know how they did it, but I drove up in 9 days to pick up my generator. The store was easy to find and navigate around. Zach right away had me loaded and on my way. Gander RV, if you are listening, Zach is an asset to your company. You can tell the people that just do their job and the people that are above just doing their job and genuinely care and put in the extra effort. Thanks Gander RV of Buffalo and Thank You Zach. read more

We bought our 2020 No Boundaries camper back in February. They didn't actually have it at this location, it was coming from elsewhere. When it got here, the large front window sustained a crack. They order new glass, fix it, then had to order more glass because after they Installed the first new window they peeled off the protective sheet and noticed that one was cracked as well. So we finally get the camper back with the new window and once we get it home, I find hundreds of tiny shards of what looked like metal to me, all over our bed which is under the window they replaced. Teeny tiny like the size of pencil shavings. Makes me think they didn't even bother to cover it when they did the window replacements. A pain to clean up But it gets worse... So we take our first trip with it about a half hour from home. We get to our destination, fill up our water tank and the water is basically for lack of a better term, peeing out of the bottom. We didn't have the low point drain cap we needed to keep the water in, so my husband had to McGuyver one out of a wine stopper and gorilla tape. We called them when we got home and they mailed us the cap, great. Now here's where the shit really hits the fan... literally. My husband goes to dump, opens the valve and shit water comes flying out at him. His explanation was that the valve wasn't fully opening, but wasn't fully closing either. This happened 2 more times on the trip we took after that. My brother in law who has been a lifelong Rv camper was there and agreed that this should not be happening. So I call to talk to Craig the service manager (mind you, it took 3 calls to actually get a hold of him). I told him that we know this is something that they should've found on their walkthrough when the camper arrived at their location. My husband has now been covered in crap 3 times and we are extremely unhappy with all these inconveniences we have experienced on a brand new camper. Craig proceeds to dismiss me by stating that these kinds of things are to be expected with a camper. Excuse me?! We've gone two places, both of which have been within an hour of home. He then transfers me to Debbie (who was awesome) who actually tried to give me some tips like putting ice down the toilet before dumping to try to break up some of the solids in the black tank, but said it sounded like it wasn't sealing correctly. If i could rate Debbie she would get 5 stars because unlike Craig, she actually offered helpful solutions, not excuses. She then offered to make us an appt to bring it up there to be looked at. Well since we live about 45 minutes away we asked if they could accommodate us by letting us drop it off on our way home from a trip in Dansville since it wouldn't be as out of the way as bringing it from home. She said she wouldn't be working Saturday aug 1, but she would transfer us over to Don. Talk to don, and he says just drop it off anytime that day. Fine. So we leave our trip (a day earlier than we were supposed to) and I know that according to their hours on google they close at 6. Well, our gps said we wouldn't get there until like 5:45 so I call Don to give him a heads up. Turns out service closes at 5. Also, he checked his book and he didn't have an "appointment" on file for us and we can't just drop the keys off like you could when your car gets serviced because there's paperwork to fill out. And they can't leave the paperwork with anyone in the sales department either, so there's that. Now he wants to book us to come back up Monday aug 3rd, and when asked if it would be fixed in time for our next camping trip (which was 2 weeks away) he said he can't guarantee that. So we said forget it. I hang up and call corporate. The guy was super nice, takes my complaints and gives me a case number and says I would hear from the case manager by Tuesday. Do you think I heard from anyone? Of course not. So now this week I guess I will have to stalk corporate to get any kind of answers or satisfaction. Meanwhile my husband watched a few YouTube videos and went in and was able to fix the problem himself. Apparently the blank tank holding valve assembly was in 2 pieces causing the cable to not be able to function correctly. Had the service dept. run water down the toilet and used the valve, they would've discovered this before we even took the camper home. I know a few people who have bought from Colton, and quite frankly it sounds like they have had better luck with customer service there. When it's time to trade in and upgrade to something bigger we will be going there, not to mention they have a location just down the street from our house, so it'll be a lot closer than driving to hamburg to be screwed around. read more

My experience at Gander RV was wonderful and informative! I was helped by a man named Ryan Kufel, who was very knowledgeable and friendly as he showed me around the lot. His expertise and willingness to go above and beyond was what made this a memorable experience for me. I would go back just for Ryan, if I had the chance. He has a way of always making you feel like every Rv could be your new home. Even though I only spent a few magical hours with Ryan, I can say without a doubt that I walked away feeling like we were best friends, and I know you will feel the same way to! Go take a Gander with Ryan Kufel over at Gander RV in Hamburg NY! read more

Have been trying to get my trailer fixed since the beginning of October. The rep that I have been working with is very rude! They have had to order parts twice to fit the awning. And once again i was just informed that they received the wrong parts again! Now my trailer is not going be done till some time in December! Which means I went the entire hunting season with nowhere to sleep! Which ruined my hunting season! My trailer is still not fixed and I have to deal this guy who is extremely rude and Very unprofessional! I will never do work with them again! I will not recommend anyone to do any business with them every! read more

I came in to get a trailer hitch camera system install during the everything for $59.00 event. The service keep me informed, friendly, and made sure that all my needs were met. read more

initially entered on facebook and sent to Camping World Corporate. 18/AUG/2018 Do not trust Camping World in Hamburg. Recently purchased a trailer. First visit to see what was available we found a Keystone Cougar 27 RES. It was presented with a dark color, fixed seat dinette and Jackknife sofa. We were told we could get it with a lighter color and 4 chair dinette. which was we opted for. Called a few days later and said it was in. We were not informed that it had theater seating at that time. On AUG 9th we went to finish up and were excited about it. During the walk through we did note it did not have jackknife sofa, but theater seating/recliners. It did have the dinette and color as we expected. In our excitement to have the trailer we completed the paperwork and took delivery. When we brought it home we talked about it and realized we were not informed ahead of the time about the theater seating and we both were a little disappointed that it di not have the sofa for an extra bed for a guest if needed. We called the dealer AUG 10 and asked if the seating could be changed out to a jackknife sofa. the response although polite was a simple no, but we would need to purchase the different seating and they would be able to install it. I said we were not informed ahead of time regarding the switch to theater seating and as we first saw the trailer with a jackknife sofa that was what we expected. The sales rep stated she would see what she could do and get back to us. We waited till AUG 15 th with no call or Email. I e-mailed the dealer stating voicing our disappointment again about the switched seating and not having received a call back. so here it is 3 or 4 days later with still no contact from them. I did contact Camping world by chat and was told by them you need to deal with the dealer. Obviously their main goal is simply to make a sale. I understand we had the option of not taking delivery but being excited we did not think of that. I think the fact of them not even making contact to say yea or nay to trading out the seating also speaks for the lack of customer service. We di not even go into trailer for till after we made our second contact by email after we parked it. When we finally did go in, four days after we got it home, we found that the dining room chairs and TV had not been secured as we were told they would be. Again lack of detail regarding customer service." just thought you may need to know the impression I have from dealing with one of your associates. yes they were polite but lack of cal back or email makes me very skeptical of using your business for follow up Up date Camping World corporate got back to me within 24 hours(20/AUG/2018) which I greatly appreciated. corporate gets an A in my book. They opened a file and indicated that I should hear within 48 hours. I waited till 25/AUG/2018 with no contact. Contacted corporate again. Chuck from Hamburg called on the 25/AUG/2018. Was unable to talk at that time. Was asked to call on Monday 27/AUG/2018. Chuck went into an explanation/excuse about lot numbers and inventory for 5 minutes. I finally said the bottom line answer was no and only way was for us to spend more money for what we expected in the beginning. Chuck then pointed out the fact that we did accept delivery which I acknowledged. I also again explained we were a little excited about getting the camper, was there for 90 minutes and learning about the trailer and slightly overwhelmed with everything at that time not having been given the opportunity to think about the seating and consequences of losing the sleeping surface. Chuck then started saying how when you buy a car you cannot return it. Ironically the day we picked up the trailer we had also purchased a Vehicle and the dealer informed us NYS law allowed us to return the car within 3 days to return it. When I told Chuck this he said well You cannot do that with trailers. I did tell him I would probably not return to his company for service or recommend them for anything. He did offer to have his Service manager to call back to see what sort of help he could give us. I did agree to have the call back. it is now the 30/AUG/@018 with no call back. I will keep updating Yelp and some of the camping sites on facebook Camping World is 3.5 billion dollar business run by supposed philanthropist, (Google Camping World for more info.) but if Camping world in Hamburg is representative of a company this large your best bet is to avoid them and deal with a smaller dealer where customer service may actually mean something read more

Best Camping World I've ever been to. Huge selection, Gander outdoors built inside, helpful staff and bottom line pricing right on the unit no games like the other places. read more

Worst experience with any business my entire life. If anyone is considering selling their camper on consignment with them, I would strongly urge you to go somewhere else. They took most of the camping season before advertising our camper then had it tucked away so far from foot traffic that no one saw it. A friend even went in asking to see a camper describing ours by year, make and model and was told they had nothing like that on the lot and he was directed to their new campers. We were charged over $1800 in repairs before we could remove the camper from their lot and they have refused to provide an itemized receipt for the work they claim they did despite multiple phone calls and promises. We wasted an entire year by doing business with them. Our camper sold quickly once it was removed from their lot. read more

I just wanted to say "Thank You" for our quick and friendly Free Winterization that we took advantage of on Saturday Oct.27th. We weren't sure if the wait would out weigh the savings but we were very surprised and happy. In less than an hour we were serviced and ready to put our RV away for the winter. We will see you in the spring when we get ready for another camping season. read more

I am picking up my new RG26 Trailer this fri. I hope it goes well. The Buffalo Camping World does not return calls or inquiries. Both Sal and Jon have me concerned, I think they may have tricked me on the extended warranty, I will post later with my results. Cliff Kemp, Pittsford, NY read more

We had a great experience. Lauren was so helpful. The new management could not do enough. We went to several different places and we at Camping world. We are the proud owner of a Keystone cougar. read more

Hey camping world don't act like your concerned about my problem. Because the upper management won't even respond. Instead of you people scanning the web and blocking me from your direct website, start treating customers correctly and don't sell junk. read more

I bought a used travel trailer from camping world a year ago. Salesman John Fanale was great at first but then never returned my calls. They gave us a decent amount for our trade in but by the time all was said and done with newer trailer, extended warranties I owe more on it than what I will ever be able to sell it for. The service department sucks. No one can get me the help I need. We have a permanent site and are not able to bring it in for service so they told me they will come out to us. Had an electrical issue that fried the plug coming into trailer early July. Called them and the soonest they could come out was August 28th. That same weekend our awning motor went. So August 28th came and received an email at noon that my appointment was changed to September 4th. I guess my business is not important. The 4th is tomorrow so will they show???????? Just beware read more

Really really terrible service department, way overpriced, charged 130 just to tell us it was broken.

This is first time used their service for a repair after spending hundred of thousands with them threw the years. Clueless service department never did diagnostics per LCI I call them received their steps to ck my leveling & performed my self & repaired after they (said unit ok) .This is last unit I will ever buy from from camping world & will let every one know & meet about their service horrible. Now want to rectify problem fat chance when I repaired my self also I'm in BUFFALO NY read more

Their service department will try to soak you dry. Wanted to charge me $129 per hour just to figure out what was wrong with my furnace!! Terrible, terrible service. read more

I always wondered what would constitute as a two-star rating since I have never given two stars before, but Camping World has helped defined it for me. This was a solid two star experience. Although most reviews were on the service side, my review will be on my sales experience.. First off, let me say, I went into this buying experience knowing there would be a few hiccups as I am on the other side of the country here in CA, buying an RV based on photos and what is told to me. I had to give a HUGE benefit of doubt that these guys wouldn't try to scam me, or try to withhold any major damages that can not be seen through photos. One major pet peeve that I have is when people say they're going to do something by a certain time and then just not do it. Obviously, I can't see the coach in person so I had to ask for photos of every angle and I would only get a few photos at a time. And they never came at the time they said it would be sent. Look, I would rather you say, I'm not sure when I can get these photos to you, rather than say, I will send these to you tomorrow, and nothing comes until I ask you again. Keep expectations low rather than give empty promises and get my hopes up for nothing. I also hate when I have to keep following up with you when I am giving YOU my hard earned money. It got especially worst once they got the check and set up transport. It was nearly impossible for me to get answers. Paper work was sent to my house with no notice, and altogether, there was just a major lack of communication on their part. When it was discovered that the keys were missing by the transport company, we tried to get a hold of someone at Camping World to see if the keys were signed for by the first driver (the transport had to change my driver, since the first one was having all sorts of problems and I wouldn't be surprised if he has my keys.) No one could give me a straight answer if there was anything signed or not, and after a few days I just gave up on hearing from them. Luckily the transport company accepted liability anyway and replaced my keys even without confirmation from Camping World. No matter how much I bitch and complain about the service, in the end, the RV did arrive to me in one piece. Sorta... Almost two months later.... The keys and the owner's manual were not in the trailer when it arrived and I will never know if it was due to the dealership or the transport company. The RV did come in good condition, without any major damage, and the damage they did disclose (paint chips, crack in slide out and bumper), wasn't as bad as it looked in the photos they sent to describe the damage. Almost everything was functional with the exception of a broken stabilizing jack, missing levelers and a crack on the interior ceiling which were all undisclosed. I can't really complain about that though because I did get the trailer for less than half of what it's worth and way lower than what I could buy it for here in CA. Hence the two stars. All in all, I did not feel like a valued customer at Camping World. I felt like they did not acknowledge the trust I was putting into them and did not consider the communication they would need to provide considering that we were thousands of miles apart. I almost felt like I was a burden to them for trying to resolve an issue that could have been easily resolved had someone just answered questions they should have had answers to. The way they treated me in the beginning when they were trying to pursue my business turned a complete 180 once they had my money. The reviews don't lie people. If you absolutely need to go here, just be forewarned. read more