Yesterday, we woke up to find that our garage door would not open and then realized that the loud BANG we heard last night was associated with one of our garage door springs had snapped in half! We live in a townhome community and called the HOA management company who is responsible for the garage door as part of the structure and then contacted Lockout Garage Doors. Literally within ~30 mins from my outreach to the HOA, I got a call from Lockout and they shared that they had a field service person literally in the community next to ours and would be at our home in about 30 mins. The field service engineer, Yurslev, was AMAZING - he was highly competent, had a great sense of humor, was extremely helpful to lift our garage door so we could get our cars out and went to work. His work to replace BOTH springs was artistry and he greased all the garage door joints and track. And he removed all the broken parts so I didn't have to do that work!! THANK YOU YURSLEV!! Lockout's service and support and competence - 5 STARS!!! NOTE/RECOMMENDATION - if you haven't had your garage doors maintained in years - I would strongly recommend you call Lockout and have it done - and especially to replace the springs!! read more

Lockout Garage Doors - The garage door swing that snapped in half!! WHAT A LOUD NOISE!! - Garage Door Services Near Me - San Diego, California

My daughter's garage door wasn't working, and Justin came out the next day. He reprogrammed all the devices and it's working great. He only charged the minimum service call fee. He also fixed our garage door a few years ago -- on a holiday. I won't use anyone else! read more

Nice business. A neighbor recommended them. I saw that the rubber seal on my garage door had worn off, and wanted to replace it before too much rain came into my garage. I tried reaching out to Lockout through Yelp first, though they told me after they get so many people just comparing quotes and never being in contact, they prefer to field phone calls. I spoke to Dianne, she put me in the calendar for two days later. Right on time, Cesar showed up. I didn't compare quotes, but trusted them since my neighbor vouched for them. Dianne also had told me on the phone what the worst case scenario would be (the price depended on the kind of garage door I have). Cesar did what he needed to do, replacing the rubber seal and moving a metal support to better hold the door up without charging for the latter. $300 later, my door is good as new. Thanks, Lockout! read more

**Now the owner leaves a letter on my front door asking to change the review?? 100% absolutely not. How many of these reviews were coerced and not the real experience??? Scum bag tactics to show up at someone's house, is it supposed to be a threat that you will be back if I don't make a better review?? The Lockout Garage Doors service tech was to be here between 10am and noon yesterday, he showed up at 12:37pm during lunch and minutes before my son had a class I need to be with him for. Today he was supposed to be here 10:30am to 11am and showed up at 9:50am while my son was in class. I homeschool my son (he has special needs) and I can't leave him alone for more than a minute or 2. I scheduled the times I was available specifically. Maybe he needs a new watch, but he can't follow a schedule. I scheduled with our maintenance guy by text, so there was no confusion at the time. I showed him 2 videos of the garage door remotes not working. He did not believe them to be true apparently and wanted to replace the entire garage door opener. The garage door opens 100% of the time with the button on the wall and the app on my phone. When I asked him to leave he would not. I asked many times and he just stood there at my garage door. When I said I have a camera recording, he finally walked away. I have the video, maybe I'll put it on social media. This guy is very unprofessional and I'd prefer another company. read more

I have been using this company for more than 15 years ! There services are absolutely the BEST. Always on time and quick to solve any issues with care and consideration. I am a real estate agent and highly recommend their services to all my clients. You will glad you called them! read more

my garage door was stuck and couldn't close, gave these guys a call after hours (8pm) and the technician walked me through a handful of troubleshooting steps all over the phone. Was able to diagnose and fix my garage door remotely. Thank you very much for your help. Highly recommend!!! read more

I had an issue 11pm at night my son drove into the garage door called to Garage door companies they came out in 30mins and repaired the door .Outstanding services and good pricing .Ceaser was amazing and explianed everthing . read more

After getting quotes of $2000-$2500 from several San Diego garage door companies, I found Justin and Lockout Garage Doors. He repaired my garage door for a fraction of the cost without sacrificing quality. Justin is honest, skilled and fair - exactly what you want in a contractor. Don't waste your time with overpriced companies, Call Lockout Garage Doors first! read more

After my husband accidentally hit the garage door on a Saturday morning, we called Justin, and he came out quickly to evaluate the problem. He worked on it, and was able to not only get the garage door down, but fixed it, all within less than an hour. He saved us from having to get a new garage door, and you can't even tell that it was broken and bent up just an hour earlier. He was very friendly and helpful. Would highly recommend! read more

Wow! I experienced the best customer service from this team! They were friendly, efficient, quick, tidy. The service was seamless and the price (after shopping around) was reasonable. read more

I got their info from my sister who has used them. My parents have also used Lockout. A few years ago Lockout installed my garage door opener. Tuesday evening i was in the garage doing laundry and heard a horrible crashing sound ....i look up and see the springs snapped ...ugh. i wanted to cry. i called Lockout and they asked if tomorrow works. The problem with that is that I HAD to go to work. She said hold on i'll call you back. A few minutes later she called me back and said someone would be at my place within the hour. 30 min later the guy called and said he would be there in 30 min....he showed up in 20. he came inside and did some measuring. Luckily he had the part in his truck. Start to finish he spent 30 min and replaced BOTH my springs. I was given the option of replacing just the broken one or both (for a slight per spring discount). I opted for both...it had been 20 years since the last replacement so i didn't want to take the chance of the other breaking in a few days. Service was super friendly and efficient. 100% suggest that you call them when you're in need. read more

Justin and his team are amazing. They have been working on my garage door for over 10 years. They are timely, honest and experts in the field. Providing quality work at a reasonable price, Thanks Justin for showing up when I need you. read more

Justin and his team are amazing. Very honest and professional. Always manage to find time to fix your garage door issues. I would thoroughly recommend Lockout Garage Door for and issues with your garage door. read more

Justin Meltz was amazing. Came out right away Knowledgeable kind owner owned. He is the best garage door person.

Excellent service. Justin has taken care of all our garage door needs since 2008. In addition to the high quality of work he provides, he is a wonderful person as well. read more

What a hirrbel experience! We called lock out garage Door on 8/26 and totally got advantage of. They were pretty quick, but other than that- a huge nightmare. Let's start by the fact that I don't feel like those guys got any training with commercial overhead! We called for a miss functioning garage door, cables came out of the drum and the door got stuck. The tech arrived about an hour or two later, without and marked car or shirt, looks like just a random person from the street. Took them hours to indicate the problem and hours to fix it, it was a simple job. And the best part was the bill, 2800!!!! That's just a ripoff. After calling them trying to figure out what was done in there and why they are looking to Charge us high, they hit super rude and told me to basically fuck off. Look out for a different company. read more

See all

I called Lockout after the first garage door company I tried did not successfully solve the problem. Lockout was courteous and prompt in scheduling a time and the tech who came out -- Caesar -- was more than helpful. He listened to my concerns, answered all my questions, and fully explained everything he was doing. I will absolutely be calling Lockout for all my future garage door needs. read more

It was amazing, I called to ask about fixing my garage door and he checked with me if I could fix it myself. He walked me through fixing it over the phone so he wouldn't have to charge me to fix it myself. A great and honest man about his prices and work, very rare these days. 10/10 read more

Our garage door broke two nights ago. The guy they sent said it was the cable, he fixed it and left, then it broke right after he left. He came back didn't fix it. He also didn't change the wire on the other side which is about to break. This guy didn't inspect shit. I don't know why he stapled their business card on my wall and put their stickers around when they didn't fix shit. The next day I ask to talk to a manager and that was no help she started arguing with me lol. Bad business overall read more

See all

I have had the occasion/need for Lockout to repair my garage door several times over the past decade. Justin, Diane, and their workers have been quick on the job, knowledgeable, professional, and friendly. Additionally, the work completed, every time, has been top quality and reasonably priced. I highly recommend Lockout Garage door. read more

A giant tree fell on my garage this morning. It damaged the roof and inside of my garage. I wasn't sure if I could safely get my car out. I have used Lockout Garage Doors before so called again and they were over within 15 minutes to help inspect the situtation. They said once the tree was removed they would return to help secure the interior beam and make sure the garage could safely open. Well, the HOA contractor did it for me, but I sure appreciated the help and service offered by Lockout Garage Doors. Honest and reliable company. I would use them again in a flash. read more

Requested a service call and they sent Snir to us the next morning. Found out that the spring and opener were both broke. Snir was personable and worked hard to do the replacement within the timeframe we needed. Would definitely recommend Lockout Garage Doors to our family and friends! read more

I wanted to say thank you to Mike that was very friendly and kind and fixed my garage door , im happy with the results ! Also, he was able to find the garage door I wanted & help me to deal with the insurance company , I definitely recommend !! read more

The spring on my garage door broke on a Friday. I called around and got quotes from other garage door companies. Lockout was reasonably priced, and they were able to come out to replace my springs the Monday after I called. Diane responded to my inquiry via their website, and she was so helpful and patiently answered all my questions. read more

Thank you Cesar for doing an excellent job on fixing my garage door. I will call Lockout again when I have issues with my garage door.

Our garage door sustained some damage to the lower panel. Since it was late in the evening, we were surprised that they could come of within the hour. That was very important since the door couldn't close since it was off the track. They straightened it out in about an hour. Didn't need to replace the panel, just the horizontal strut. Cheers for coming out so quickly and getting it done! read more

Really impressed! My garage decided to break and trap me inside just as I was about to leave on a weekend getaway. I called Lockout garage ASAP and asked if someone could quickly come to my home to let me out. I was told he would be there between 1-2 hours. I grabbed a snack and barely sat down on my couch and Justin showed up! I was so happy that he came so fast! Turned out one of my garage springs broke but he was able to manually open the garage for me and let me get my car out. Then he made sure it was locked for the weekend. He said he would have to order the parts and come back in a couple days. It did suck having to park outside for a few days but my garage has never been in better shape. Cesar who came out to install the new springs and brackets did a great job! Now my garage is quiet and sturdy again! 5 stars. Great service and very reasonable pricing!!! Thanks Justin and Cesar! read more

I found Justin and his company via NextDoor. He had great accolades so I figured I'd get a quote. I had a crack in one of the panels. Justin came out the next day and gave me a couple of recommendations. Today, Cesar just left after fixing my door and buying me more time to find a garage door I want to replace it with. I love that Justin gave me cost effective options so as not to rush and replace the door. The level of service and quickness, on top of honesty is a Grade A++++. I will be calling them when I'm ready to replace the door and I thank them for their great customer service. It's like talking to a family member and them doing a favor for you. Don't hesitate if you are looking to fix or replace your door. Their prices can't be beat unless you do it yourself. read more

spring broke on garage door. i called and they were out the same day and fixed the spring. had to replace garage door opener also. after replacing it i called and they came back out to align the door and set the tension. was very satisfied with the service and willingness to make sure all was ok. donald h read more

Great,reliable people! I've been using this company for years, can't say enough good things about this company. Go team Lockout!!! read more

When the spring on my very heavy double wooden garage door broke a few months ago, I called Lockout Garage Doors after getting a neighbor's referral. Diane was very nice and informative and gave me an estimate of what these heavy duty springs could cost - I was pleasantly surprised the final bill was very reasonable. Justin and another tech were very courteous and professional and did the repair efficiently. They also gave the system an overall inspection/service to ensure no other issues were lurking. Fast forward to today - my garage door wouldn't close since the safety sensors kept making it bounce back. Cleaning and adjusting the sensors didn't help so I reached out to Lockout again. Justin returned my call within a few minutes. He knew exactly what was causing the problem and talked me thru the "correct" adjustments and got it working again :) I feel this family owned company is very honest, fair, and hard working. Dianne and Justin really do care to provide excellent customer service, and I'd highly recommend them to my neighbors. read more

Second time Justin from Lock-Out Garage Doors has come up big and saved me. My son drove into the door Justin came out at 11 pm at night to help .Thought he would just close the door temporarily till we could repair it . No he completed the job and serviced the door . You do not get this type of service now days .Well Done Lockout . read more

Justin did a great job trouble shooting our garage. Did not try to upsell and was very efficient.

I've used them once and the owner/technician was nothing short of amazing. Well my garage door malfunctioned again. The cable on one side unraveled and one of the wheels on the other side dislodged. It happened late on a Sunday evening. If you know what service visits cost on the weekends you'd know these visits aren't cheap. Anyway, the owner responded to my call but unfortunately he was out of town. He offered a technician to come out, but he also offered to teach me how to fix it over facetime. To make a long story short, I'm not very handy, but I was able to fix it with his instructions in approx 10 to 15 minutes. Although my hands got a bit dirty, his instructions save me some $$$ and I learned quite a bit about garage doors. I hope this review helps in choosing them for your garage service needs. read more

Wow! Great service. I highly recommend this company for your garage door needs. They came as a team and what a team they were. Caesar is a brilliant technician and Jonathon is a wonderful communicator. Jonathon explained everything in detail, and really treated my parents as important customers. They charged less than the other companies and treated their customer with respect. Well done Lockout Garage Doors. Thank you. read more

Top level service! The whole team is extremely knowledgeable and helped get our garage door fixed quickly. They were very safe wearing masks the whole time they were here. We couldn't figure out why our garage door wasn't going down all the way but once the team showed up they diagnosed the issue, explained exactly what was happening and fixed the issue. Their pricing is amazing especially when you start comparing to other companies. If you are doing research, no need to look anywhere else! Give Lockout a call and you'll be very happy you did! read more

Shout out to Justin and Lockout Garage Doors! Over time, my garage door seemed to be coming down a lot harder than it should, even though I have just changed the springs recently. I called Lockout Garage Doors because of their reviews. I would highly recommend this company. Justin was very knowledgeable and quickly diagnosed and helped me resolve the problem. read more

Customer oriented, friendly staff. Lockout performed a precise diagnosis and helped me resolve my garage door issue fast.

My garage door fell off its tracks at 10:50 am on a Saturday leaving my car stranded inside. Justin showed up within the hour and got the door open so I could get my car out. I'll have to wait a few days for repair (it is the weekend after all) but at least I have my car and the garage door is closed keeping my stuff safe. Justin showed up in a mask, was courteous, friendly and very professional. I would recommend this company. read more

Our door cables came off the pulleys and the door was totally unusable. Mike came on a Sunday, within an hour of calling, did an excellent job at a reasonable price and explained everything. Would highly recommend and use again! read more