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    Lochside Hotel

    3.5 (6 reviews)
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    Islay House - Living Room

    Islay House

    (4 reviews)

    LONG, HONEST REVIEW- TLDR, this place is a SCAM and you should spend your hard-earned money…read moreelsewhere. Any positive reviews of this place have to be falsified or are from before the property was repurchased. AVOID IF YOU VALUE YOUR MONEY. We booked 3 rooms at the Islay House in October 2025. It was an expensive booking, which is to be expected given there are very few accommodations in Bridgend and on Islay. Before we checked in, there was a large storm that unfortunately interrupted shipping of gas (necessary for heating) to Islay, which I understand is completely out of their control. However, this resulted in us having NO HEAT and NO HOT WATER for the duration of our stay. Normally, I would write this off and shrug, because it happens. Why the one star review? Because the staff INTENTIONALLY did not disclose to us that there was no hot water at check in, and that we would not have hot water or heat for the duration of our stay. Again, TERRIBLE customer service, but maybe not even worth a review. We were REPEATEDLY assured by staff that we would get a partial refund. REPEATEDLY. We made the reservation through Booking.com so they said we had to file the request through Booking. I asked the staff REPEATEDLY to put this in writing (to ensure an agreement regarding a refund), which they assured me they would do. I had a really nasty feeling that they would not do it but eventually we had to leave for the ferry so we hoped against hope they would do the right thing. We filed the complaint with Booking 10 days ago, and just received word that "we could not come to an agreement with the property regarding a refund", so we are getting nothing back. Absolutely disgraceful and completely disrespectful. I wish I could leave a positive review because there were positives of this property, however such blatant and disgusting SCAMS deserve nothing more than 1 star. Book at your own risk. Will update review if anything changes.

    Amazing hotel located in Bridgend, Islay. Scenic views, centrally located to all distilleries,…read moresuper friendly staff, clean and quaint rooms and an amazing breakfast. Saving the best for last: quite the awesome bar, fully stocked with local scotch and an incredible on-site restaurant ran by a talented chef. When in Islay, stop by.

    Glenegedale House - Oatmeal for breakfast

    Glenegedale House

    (6 reviews)

    A wonderful stay! The Glenegedale House is a perfect place to stay while exploring Islay. We…read morestayed in a front room - comfortable and a nice view. The hosts are welcoming and gracious. We have the memorable Seafood Platter for dinner one night - everything was sourced locally. The breakfast oatmeal with local Scotch was amazing.

    We traveled across Scotland for over 3 weeks, and this was our favorite stay!…read more Glenegedale House (Emma and Graeme) gave us the most beautiful memories for a lifetime. The wonderful experience started even before we arrived. Their pre-arrival communications assured us our upcoming stay was in the best hands...and upon arriving, we quickly learned that the accommodations, culinary experiences, and Islay insights for all our local day trips would be world class; and, they were!!! Glenegedale House is such a cozy, inviting house, exceptionally well-appointed throughout, including the wonderful bedrooms that inspired us with a real sense of tranquility. Glenegedale is also surrounded by the stunning natural beauty of Islay. Graham and Emma are excellent chefs and each meal was a culinary masterpiece...incorporating fresh-caught seafood, other locally-produced foods, and Islay's amber elixirs into an amazing experience. From Graham's special Islay porridge, to the seafood platter that included scallops someone on Islay dove for that day...Graham and Emma make each guest feel extra special. We will never forget the presentation and the deliciousness of each meal. Their knowledge of Islay and their deep relationships across the island, also added to our visits to historic sites, distilleries, and craft shops. We amended some of our itinerary, based on their insights and we're so glad we did. They've given us a much better appreciation for the island and the people of Islay. This was an extraordinary experience because of our stay at Glenegedale House. We give Glenegadelle House (Emma and Graeme) our highest recommendation and will definitely be back as soon as possible.

    Lochside Hotel - hotels - Updated May 2026

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