I have been a customer of ToyoMotors for approximately four years. During the first two years, my…read moreexperience was generally positive. However, the last two years--specifically involving an unresolved electrical/check charging system issue with my 2015 Honda Accord--have required an extraordinary amount of patience and have ultimately resulted in significant financial and personal hardship.
Around Thanksgiving 2023, I brought my vehicle to ToyoMotors to address ongoing electrical issues. I trusted that the work performed would keep my car reliable, as I am heavily dependent on my personal vehicle for work and safety. Since that time, my vehicle has continued to experience electrical and charging system failures, resulting in repeated stalling. I returned my vehicle multiple times between breakdowns, each time under the impression that the issue had been repaired and the vehicle was safe and drivable.
Like many others, I have experienced financial hardship due to inflation and made the responsible decision to maintain my existing vehicle rather than take on a new car note. Unfortunately, around Thanksgiving of last year, my car stalled again, prompting another return to ToyoMotors. I am a first responder, and my vehicle has stalled on me twice around 2:00 a.m. during freezing temperatures, requiring emergency tows and jump starts just to reach safety--after I had already paid for services and was told the vehicle was repaired.
Since then, I have returned my car to ToyoMotors twice more and took out two loans through Sunbit based on the assurance that the vehicle was being properly repaired. As a result, I have now gone over two months without reliable transportation while continuing to make loan payments. I communicated directly with the owner, Mr. Syed, explaining that I am actively paying on an open loan for a vehicle that is not drivable and expressing concern that costs continue to accrue because issues were not fully addressed before the vehicle was released.
I also shared--both verbally and in writing--that due to my lack of automotive repair knowledge and as a female customer, the repeated breakdowns had caused me to lose trust in the repair process. Following these communications, ToyoMotors declined to continue working on my vehicle, leaving me without transportation after months of patience and financial commitment.
What is especially concerning is that while reviewing Google feedback, I noticed another customer describing nearly identical issues. In that case, the business publicly stated it was "committed" to resolving the matter and invited further discussion. In contrast, I expressed similar concerns and was ultimately turned away.
Today, after leaving the shop, my vehicle stalled again on the way home. I was forced to take an Uber to work, still without my car, and left questioning what work--if any--has been completed since November. I am now over $3,000 in debt, without a working vehicle, and facing additional repair costs elsewhere for an issue I was repeatedly told had been resolved.
I expected more understanding, accountability, and consistency from a business I supported for years. Instead, I am left disappointed, financially strained, and hurt by the outcome. I believe other customers should be aware of my experience when deciding whether to trust ToyoMotors with long-term or complex repairs.
