Only last week I used their services when I realized that my car key was damaged and unable to operate my car due to chewing by the dog. Within 30 minutes time someone arrived to fix and exchange the key, today, only 8 short days later the brand new key has given out and does not work at all. It is an electric key, so when the key was exchanged the trunk button and the panic alarm button were still disfunction and did not work, but I ignored this because I figured since I hadn't had the key remade by the manufacturer of the vehicle maybe this was typical of keys designed by third party locksmiths. I was content with the fact that the unlock and lock buttons at least worked. Today nothing worked, not a single button on the key. I called the lock service back and explained the situation, after asking me maybe 10 times if I am certain that they are the ones who provided the service, (despite my unwavering assurance and current receipt) I was finally asked for an address. I immediately sent over the address and after an hour and a half of no response I finally called back to follow-up. During this call I was told that no one was ever coming, and he "figured he'd just do it in the morning." Imagine my disbelief at the fact that no one was going to communicate that enormous detail to me. It was also rather shocking considering the fact that they advertise as a 24 hour service company. I explained that I, like most others, have a job. I teach 5th and 6th grade, and I need to be able to operate my vehicle in order to get to my job. My students are testing tomorrow. He then casually explained that he would, "call around." To see if maybe anyone would be willing to exchange my faulty key this evening. 3 hours have elapsed from the initial point of contact, no one has reached out to me or at the very least offered an apology for the inconvenience of it all after I paid 200 dollars just last week for a key that was broken from the beginning. Now my fingers are crossed, I'm unsure whether or not my key actually will be replaced; they don't seem to be in any sort of rush this evening since no payment would be due this time. Below is a photo of the untimely and unprofessional message between us, I clearly couldn't photograph the phone calls, though I deeply wish I could. read more