Had an emergency broken supply line on a Saturday nite. Ash answered my Yelp request for a plumber…read morealmost immediately. Plumber Ray came within the hour to assess the situation. He gave me the best possible options available and we decided to repair the pipe the following morning. Ash was in constant communication with what needed to be done and approximate cost for the repair. Arrival time was within the appointment timeframe the following day. Repairs were completed in 2 hours. Job was performed quickly with hardly any mess. Afterwards, Ash followed up thru text communication. Very professional and reasonably priced. Happy with job well done. Would definitely recommend Empire State Plumbers for your plumbing jobs.

Can't recommend enough. Had a horrible heat situation that couldn't be resolved. Stayed with it…read moreuntil done when a lot of people would have just quit on it. Came and resolved something on Christmas Eve as well. Always fair on pricing!

I used citywide for a clog in my tub. He was very thorough and professional. He wore booties…read morewithout having been asked which was much appreciated. They arrived in a timely manner from when I called

We called because our sewer was squirting water in the access pit. They were at our house in half…read morean hour. The sewer was snaked and the problem was solved in less an hour. We paid by credit card and they were gone. It wasn't cheep, but for the speed of service, we couldn't fault it. It was worth the money, especially on a cold winter's day.

The guy arrived here super quickly and even on a Holiday!!! He was great and finished the job super…read morefast! Definetly recommended if you need a plumber in the city!

I had a problem in the middle of the night. while im still on the phone explaining my issue i…read morealready had the technician calling me and helping me out over the phone and guiding me what to do till he got here, great response. I had my issue taken care of within 45 mins from start to finish. ps JOE .I.E

Great service, the team response was super professional. They help me with my dep violation…read more They do Backflow testing but also Backflow installation and Backflow repair. Thank you for your help guys!

My backflow device was awful, so I hired another plumber before ashokan. They messed up so I asked…read moremy friends and co-workers who is the best for backflow testing in new york city or brooklyn you know. 1 friend of mine Ethel said try ashokan. So I did and am very happy with my backflow test.

Zero trust, completely dishonest They do bait and switch…read more Stay far away from this company. I hired them for oil tank removal and testing after they promised a 3 to 4-day timeframe. Once they took my deposit, classic bait and switch: they went quiet for 5 days, only to tell me the test wouldn't happen until 10 days after payment. If a company blatantly lies about basic scheduling and dates, how can you possibly trust them to be honest with your test results? Save your money and work with someone trustworthy.

This was an incredibly frustrating experience with A1 Tank Masters…read more A subcontractor ignored my clear instruction not to drive over inground pool piping and did so anyway. When I raised the concern, it was brushed off with the claim that frozen ground made it "okay," which is simply not true. What followed was even worse: complete silence and zero accountability. The owner never called me. The office repeatedly said the issue was "being investigated" for over two weeks, yet I received no explanation, no solution, and no follow-through of any kind. Being dismissed and left hanging after raising a legitimate concern about potential property damage is unacceptable. I would strongly caution anyone considering this company.

A few weeks ago I decided to look for a plumber to fix the broken and leaking faucet in my…read morebathroom. I looked around the internet and found the pump guys. I saw they had good reviews and relatively good rates so I decided to call them in order to schedule an evaluation/repair. The man, named Eric, answered quickly in what sounded like his motorcycle or loud car. I ignored his ill and informal manner of speaking and explained my situation. He said he'd arrive in a couple of hours. I waited. He hadn't arrived. After giving him what felt like hours after our scheduled meeting time, I decided to call him to see where he was. It's honestly sick I had to do this because they're supposed to be a business, not just one poor time-management-having man. So I called him and explained to him how late he was and how I was extremely unimpressed by his irresponsibility. He replied "Alright. I'll be there. I forgot." I replied "Ok arrive by 6 I have to be at a meeting at 7." He then replied "Oh and by the way, I am going to have to charge you extra for being late". I WAS FURIOUS. How could he charge me extra for tardiness when it was by his own incentive that he was going to be late?! I overlooked this and waited for him to come and fix the faucet, as the faucet was driving me insane. When he arrived, he knocked on my door like an animal and shouted "PLUMBER!". I was in shock. There was no explanation that was running through my mind for his blatant insolence. I opened the door, showed him where the faucet was, he took his tools out and fixed it, and we said our goodbyes. When I walked into the bathroom after he left (and locked the front door) I was assaulted with the gnarly visual of an entire feces excrement in my toilet. He didn't even have the dignity to flush. Being at the end of my patience, I was relieved that the whole situation had come to an end until a couple days later, the faucet started leaking again. Despite my own tremendous anger & repulsion, I dialed this man's number with the intention of having him come over to fix the faucet (right this time), until I realized that he had BLOCKED MY NUMBER. I am never, EVER going to be calling this sorry excuse for a plumber nor will I ever recommend him to someone I even mildly admire. I suggest everyone who's read this review to do the same. Unacceptable.

Wanted to thank company for resolving our problem We called…read moreafter hours for a plumber when they arrive they told us we needed a company to service hour sewer ejector pump We found the Pump guys on Yelp we schedule service and they were our house within the hour The mechanic troubleshoot the issue which a switch failure thankfully they had part on the truck They resolved issue quickly and charge a fair price for after hours we highly recommend this company

After moving to Staten Island three years ago, I've had two plumbing emergencies--one involving a…read moremajor main line in the basement, and another with my bathroom sink. Eddie came highly recommended by several people, and now I absolutely understand why. Both times I reached out, he was at my house within a few hours, ready to help. Not only did he have everything he needed on hand for even the bigger job, but he also took the time to explain what the issue was, how it happened, and how to prevent it in the future. He was incredibly patient--especially as I was feeling overwhelmed and panicked--kind, knowledgeable, and made sure I fully understood what was going on. Excellent service, communication, and pricing. Thank you, Eddie. We truly appreciate your professionalism and urgency, no matter how big or small the job is.

I had an emergency plumbing issue late at night recently and Drains R Us came through for me in the…read morebest way. Alex responded incredibly fast, showed up prepared, and handled the problem with total professionalism. He was thorough, efficient, and super friendly and relatable , made us feel as if we were family. Honestly made a stressful situation so much easier. His pricing was also very reasonable, especially for a late-hour emergency. I'm so grateful for the quick response and amazing service. Highly recommend Drains R Us!!!