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    Triad Financial Services

    Triad Financial Services

    (4 reviews)

    Southside

    I've been reading reviews of Triad after my daughter was approved and the loan process started…read more(shame on me for not reading reviews before she applied to this company, my bad) and almost all of the reviews (18 of 20) give a 1 star probably because they couldn't go any lower and this review is right there with them. Their customer service is worse than horrendous and if you leave a voice mail for them to return your call, well good luck because that call isn't coming. We talked to the agent on a Friday at 10:30 and he said he was on a call and would call back at 11:00 and here it is a week later and the call never came even though I called 2 times in that week and left messages for them to call. Emails are the same way they don't return them either. I actually got to talk to a data entry clerk today and I canceled the loan and told her about the problems we had (the loan was approved and the paperwork was almost finished) and asked her if she would see that management got my complaints about this company and she assured me they would and if it was ok if someone in management called me to talk to me about these issues which I said I would look forward to it but like their agents I'm sure I will not hear from anyone in management either. Again like so many of the other reviews say, do not deal with this company and run as fast as you can in the opposite direction to get away from them.

    Only rate 1 star cause they don't have negative ones. We got a mortgage with them a little over a…read moreyear ago. Mortgage in my husband and son's names. I called them repeatedly about issues with them having my son first giving authorization for them to speak with me which they say is only for 24 hours what B.S. Anyway July 2025 we got property tax bill for 2nd half which Triad was supposed to be paying. Next day I noticed on that bill that they caused almost $2000 in penalties and late fees in my less than a year. I took over paying property taxes because we don't have that money to throw away by not paying on time plus they can take away our home for unpaid taxes. I mail out payment 2 weeks early to make sure they get it on time. The amount for interest is the same, principal same plus extra to get them paid off quicker. Escrow I'm still sending money to pay homeowners insurance. They wanted to jack up cost of escrow to cover late fees. I'm paying them on time not letting Tried rip us off. They probably deliberately ran up late fees to make escrow higher so in future they can pay on time and pocket the difference. I wrote them when they sent threatening letter claiming we are not paying taxes. I outright told them I will continue paying property taxes and if they want to take us to court to go ahead and I will file counterclaim for harassment. We are not dumb Hicks because we live in manufactured home. WOULD RECOMMEND YOU LOOK ELSEWHERE FOR MORTGAGE!!!

    loanDepot - mortgagebrokers - Updated October 2026

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