Being a first time home buyer is scary and overwhelming in itself. And from day one after finding…read moreTeam Steve mortgage online. The customer service & devotion towards helping me accomplish my goal, was beyond anything I could've imagined. From the communication, detailed breakdown of loan options, explained through a video as an extra incentive. The commitment from start to finish. And the overall desire to truly help. Had me at a lost for words. After several failed lender experiences, I started to lose hope. But all was renewed with Team Steve Mortgage. I want to give a very humongous thank you to Steve & Adrian for everything! You all have a lifetime customer. May The Lord continue to bless you guys. You're out here changing lives.

Steve and his team are awesome. Prior to using Steve, I did get some referrals of other lenders…read morebut they do not compare. They are very informative and always there to help you every step of the way. They are truly a fantastic team and I can't say enough good things about them. Margaret

I have worked with Mark Labouchardiere and his team at Triumph Lending several times over the…read moreyears. He consistently delivers top-notch customer service, competitive rates, and makes getting a mortgage as pain-free as possible. He and his team are incredibly fast to respond, agile when there are changes, and helpful to explain any and all details of the process and product. I recommend Mark to anybody who's in the market for a mortgage.

Mark and his team were excellent. They were highly communicative and on top of every step of the…read moreprocess. They were always quick to respond to any questions from myself or my realtor and ensured they were never slowing down the process. We funded/closed at our title office in ~15 minutes which is unheard of (we were not an all cash deal either). Will work with them again.

I could not recommend Renee Morton at Morton Mortgage enough! My family was referred to her, and we…read morewere interested in someone who was familiar with "in the loop" living. My husband and I work alternative schedules (health care field), and Renee was always available and exceptionally responsive. We worked with her across the COVID pandemic, and she was quick to meet important deadlines as well as do everything safely over the phone/virtually. This was our first time home buying experience, and we were not disappointed. From the beginning to end Renee gave us advice on our credit, sought the lowest rates, and thoroughly explained the best loan options. I felt so confident after the guidance she gave us and now we have the house of our dreams in the Heights. Thanks again Morton Mortgage, you were outstanding.

We were recommended to Renee as our loan officer for our first house…read more Renee is incredibly professional and will go above and beyond for her clients in terms of communication and attention to detail. She was constantly updating us on the status of our loan and she explained everything in great detail. Not knowing much about the home buying process, Renee was with us every step of the way. She was always happy to explain anything we didn't understand and we completely trusted her information. It was great having someone communicate so quickly with us too. She's very quick in her responses, late at night or early in the morning. We couldn't have asked for a better loan officer for our home! Thank you, Renee!

Want to thank C & T Mortgage, Inc and their all stars - Resham M. , Carrie Panacek for a smooth…read moremortgage approval process, and an on time closing in a very short duration. The team ensures that the process was explained well, communication was great throughout the and the closing process was quick and efficient. Carrie Panacek's knowledge of the industry and rate trends ensured I received the best rate possible during a fluctuating rate cycle. Cannot thank the team enough.

We could not be more pleased with our experience with C&T mortgage. Tami took care of every single…read moredetail of our home buying process with excellence, professionalism, extreme care, and phenomenal communication. She is a tremendous blessing in our lives and made the process of purchasing a home seamless. We highly, highly recommended Tami and her team to anyone looking for a stellar mortgage company. They are the best of the best!!!

Jane helped my husband and me through the entire home loan process and went above and beyond to…read morehelp us while we purchased our home. Let me explain how great and thorough she was with her help and advice: When we were about to close on our home, there was a miscalculation; a very easy mistake to make on the part of the builders concerning taxes for the previous year. It's easy to miss and most buyers end up paying even if it's not their job to do so. Jane and her team caught this error and ended up saving us almost $5000. More recently, even 4 months after we purchased our home, an issue came up with our home owner's insurance and she helped us sort it out so we wouldn't end up mistakenly paying double for a years worth of insurance! Timely help right at Christmas! This was money that was essential at this time of year. She was and continues to be a great ally in our whole home buying experience. If you want someone who is looking out for you through the complicated process that is home buying and financing, Jane Snowden is the person you NEED by your side.

When my husband and I started to look into a cash out refinance, I called our mortgage company…read more After speaking to their "person", I knew I wanted someone who would have our best interests at heart. After some more research we came upon Jane, all I can say is I am so glad we did! Jane made the cash out refinance painless, she held my hand every step of the way, and took my 50 million questions with a smile and patience. Her knowledge on a cash out refinance exceeded my expectations. We closed just about 2 weeks from my first phone call to Jane. I wish I knew Jane when we needed our first mortgage, many moons ago. If looking for a mortgage or like us, a cash-out refinance, Jane is your girl! What an amazing experience!

It was a pathetic experience with Nancy Jackson, Crickett Youngman, Karen Ellison, Hector Duenas &…read moretheir entire team, spoke to many their executives with no support what so ever. Please be careful with their gimmick when they say that if the financing wouldn't go through, we will refund your deposit/earnest money. On October 8, 2025, I signed a sales agreement with Highland Homes - Houston LLC with the clear understanding and confirmation from their sales representative, Mr. Hector Duenas, that my $5,000 earnest money deposit would be fully refunded if financing was not approved through Highland HomeLoans LLC, a subsidiary of Highland Homes. This condition is explicitly stated in the sales agreement. The closing date was scheduled for November 17, 2025. Although I submitted my mortgage application on October 8, 2025, I did not receive any communication from Highland HomeLoans until November 4, 2025, just 10 days before closing. At that time, their representative, Ms. Crickett Youngman, requested additional documents, which I provided immediately. On November 5, 2025, I was informed that loan approval had been received with conditions. Further documentation was submitted on November 7, 2025. Despite this, the documents were not reviewed until November 11, 2025, only after I followed up due to the rapidly approaching closing date. On November 13, 2025, additional questions and document requests were made, which I fulfilled the same day. Throughout this period, I was repeatedly told (at least three times between November 7 and November 14, 2025) that my loan was "99% approved." However, on the day of closing, I unexpectedly received a loan denial email from Ms. Nancy Jackson, Senior Representative of Highland HomeLoans LLC. While Highland HomeLoans verbally confirmed that the earnest money should be refunded, their refusal to issue a written denial letter effectively prevented the refund. Given that both entities are under the same ownership, this appears to be a coordinated effort to withhold funds in violation of the executed sales agreement. On December 4, 2025, Mr. Hector Duenas contacted me stating that Highland Homes would refund only $2,500 of the $5,000 deposit, and only if I signed a termination agreement by December 7, 2025. I was also told that if I did not sign by that date, no refund would be issued at all. Under extreme financial pressure and lack of alternatives, I signed the termination agreement to recover at least part of my deposit. Even then, it took more than three weeks for the check to be issued. Additionally, in order to meet mortgage approval requirements, I was forced to sell my 2024 Honda Pilot, incurring $6,000 in negative equity. This entire process caused significant financial loss, emotional distress, and wasted time. Despite being fully aware of my situation, Highland Homes - Houston LLC refused to honor the original contract terms and acted in a coercive and unfair manner. Please be careful with dealing this company.

I purchased my first home with highland homes and i went with their lending company due to lack of…read moreknowledge and experience. The one assisting us with our loan was RENE ALVAREZ. We had the worst time with that process. He explained very little us and provided the bare minimum amount of assistance. He always brought up fixable circumstances at the last minute and we always ended up scrambling in a panic. It was almost as if he did not want us to get approved. I am happy with the home itself. I made the mistake of recommending my friends to their lender thinking they would not end up with him and now they are having the exact same problems with RENE ALVAREZ. He has zero customer service and always gives them a hard time. They told me that he treats them as if he does not want the to get approved same way we felt with him. Is there someone i can report this to?

I chose to work with Melissa when I was in the process of buying my first home. She made the…read moreprocess so easy. She's very professional & kept me informed with everything that was going on. I highly recommend choosing her as your lender. She is such an asset to Guaranteed Rate. Thank you Melissa!!!

From the owner: NMLS 1101063. Consumer Complaint Disclosure:…read moresml.texas.gov/consumers/complaints/ Recovery Fund Disclosure: sml.texas.gov/consumers/recovery-fund-claims/ Guaranteed Rate, Inc. NMLS 2611. Equal Housing Lender. For licensing information, please visit the NMLS Consumer Access website.