I have always found staff here very friendly and happy to help, though their knowledge is limited…read moreto what is on the screen in front of them. There is easy access to all areas of the bank both with pushchair and wheel chair. Comfy chairs are positioned to sit on while you wait to see someone. Cash machines are just outside the entrance, including a lower down one, that are normally in full working order and kept well stocked, except for the odd occassion first thing in the morning.

Really good access for both wheelchair users & pushchairs. 3 cashpoints outside the entrance…read more Customer support desk where you can made appointments and ask for advise. Paying in points. Staff very friendly and welcoming.

I don't understand the review I have seen about ur loans interest being high it not true u don't…read morepay back as much as other loan companies and I have never had trouble with my account has never been closed its worth it to save like I do now for xmas every year

The staff here have always been very helpful to me here, even though I dont bank with them (my…read morepartner does), service with a smile. Its quite small inside, so at busy times can be ackward with a pushchair. The comfy seats to wait on are also a bit squished together, even though they are slightly out of the way of the main queues. Some of the managers here so try the hard sell on my partner but alway done with a pleasant attitude and normally take a firm no as an answer. There are 2 cash machines outside which frequently have queues to use due to them being the closest cash machines to this part of the town centre.

Very modern and welcoming looking bank after a facelift. Staff smiley and helpful.read more

Always friendly. Never too long of a wait.read more

"What's your bank ever done for you?" Well, there were the aqueducts... wrong script…read more.. Having a Private banking account with Natwest has offered lots of benefits over the years. Lately it seemed costs were rising & benefits getting trimmed. I was beginning to question whether this was value for money. With the opening of the private lounge at the well-placed grand central branch, the benefits look much more attractive. It's truly a lovely space in which customers can have a coffee, do some business before they catch a train, or even stay for a couple of hours and do their work. It also has a small meeting room that seats around six people which you can book out. Well done NatWest! You had me at the espresso machine, but those tasty treats as well...